1 of 1 Permanent Remote Monitoring and Management Jobs in Northamptonshire

businesses (2–20 endpoints) to emerging SMEs, primarily through a buying group model. If you’re an IT Support Engineer with a strong troubleshooting mindset , a passion for security , and a desire to learn, grow, and make an impact , this is your opportunity. They deliver managed IT and security services with a cyber-first approach, including: Remote Management and Monitoring … RMM) EDR/MDR solutions Microsoft 365 management (Exchange, OneDrive, SharePoint, Teams) Patch and asset management Backup and recovery SLA-driven, ticket-based support (Halo or similar) The Role As an IT Support Engineer , you’ll provide remote support to customers across the UK, resolving issues across endpoints, users, and networks. You’ll work as part of a collaborative service … desk team that values knowledge sharing, personal growth, and great communication. Core Responsibilities. Level 1 (Core Technician/Triage) Manage incoming tickets and triage user requests Troubleshoot endpoint, network, and VPN issues Support new user setups, deletions, and policy changes via Intune Maintain and update internal knowledge base articles Communicate clearly and confidently with customers Level 2 (Intermediate/Escalation More ❯