9 of 9 Permanent Service Delivery Jobs in Northamptonshire

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while … aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while … aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

a knack for problem-solving, you'll fit right in. What you'll be doing (with a strong cuppa nearby): Leading the IT Operations team to deliver top-notch service across systems, networks, and infrastructure. Managing both on-prem and cloud environments, including Microsoft 365, Exchange, SharePoint, and Azure. Overseeing backups, business continuity, and cyber security (including Cyber Essentials … operations or infrastructure teams, ideally in a professional services setting. Deep technical knowledge across Microsoft 365, Windows Server, Active Directory, PowerShell, and cloud platforms. Strong understanding of project management, service delivery, and what 'great IT' really looks like. Excellent communication, leadership, and mentoring skills with a cool, methodical approach under pressure. Why you'll love it: This firm More ❯

a knack for problem-solving, you’ll fit right in. What you’ll be doing (with a strong cuppa nearby): Leading the IT Operations team to deliver top-notch service across systems, networks, and infrastructure. Managing both on-prem and cloud environments, including Microsoft 365, Exchange, SharePoint, and Azure. Overseeing backups, business continuity, and cyber security (including Cyber Essentials … operations or infrastructure teams, ideally in a professional services setting. Deep technical knowledge across Microsoft 365, Windows Server, Active Directory, PowerShell, and cloud platforms. Strong understanding of project management, service delivery, and what “great IT” really looks like. Excellent communication, leadership, and mentoring skills with a cool, methodical approach under pressure. Why you’ll love it: This firm More ❯

robust information management practices and leveraging cutting-edge digital tools to capture, share, and utilize data that enhances project and contract delivery. As BIM Manager, you will ensure seamless service delivery for project information management and lead the tactical deployment of project-based technologies. Your team BAM operates a flexible working policy. Making Possible Management Responsibilities Delivers pipeline … change, and commercial impact communication within the project/contract team, ensuring compliance with BAM procedures. Ensure the Responsibility Matrix is complete, agreed upon, and communicated effectively to the Delivery Team. Facilitate information management training, supporting Delivery Team and stakeholders as required. Information Management Manage the delivery of the Project and/or Asset Information Model, as … support for its use. Stakeholder Management Act as the information advisor to tender/project/contract teams, our clients/employers and stakeholders, ensuring BAMs ISO19650 standards and delivery plan are achieved. Build trusted relationships with wider DPS, and commercial, legal, and procurement functions to ensure supply chain compliance with client and BAM requirements including contribution to the More ❯

3rd Line Team Leader Northampton | £45,000–£55,000 + Benefits Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and … enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank holidays (rising with tenure), optional 2 weeks … social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS More ❯

spend in excess of £23 million. As a senior member of the team, you will act as a strategic business partner and trusted advisor, working closely with Technology & Data Service Owners to shape and guide procurement activity. You will bring a commercially astute approach to procurement, ensuring that every decision supports value for money, innovation, and long-term efficiency … of thinking to problem solve Multi-tasking – can manage several concurrent projects and prioritise demands Extensive knowledge of best practice Knowledge of market trends in contract and pricing models, service delivery and performance management. What’s in it for you? Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group More ❯

business outcomes. The role is ideally suited to a motivated and ambitious IT professional looking to refine their expertise in Microsoft 365, Azure, networking, advanced connectivity solutions, and managed service delivery. Key Tasks & Accountabilities Serve as the lead project engineer, architecting, implementing, and managing a wide range of IT and networking projects. Act as a key technical escalation point. … approachable communication style with excellent interpersonal skills. Strong business acumen with a keen eye for development opportunities, and effective time management and workload prioritisation. Adaptable and capable of delivering service excellence in a fast-changing environment. Enthusiastic personality with a strong desire to learn and progress. Qualifications: A bachelor's degree in a relevant subject (Computer Science, Information Technology … day for your birthday, increasing to 25 days holiday in your 2nd year Pension scheme NHS Healthcare Top-Up Cash Plan (money back on everyday medical expenses) Death in Service (3 x salary) Discount scheme on entertainment/shopping/leisure activities 0.5 days per year paid volunteering/community work Wellbeing support and advice Culture & Environment Our client More ❯

Supplier Management Act as the key escalation point for complex system issues and provide guidance to HR System Analysts. Manage supplier relationships, oversee issue resolution, and ensure compliance with service level agreements. Provide expert advice and support to the HR Services team on system functionality and operational matters. Release & Change Management Support system updates and releases, including testing, deployment … processes. Experience: Proven experience managing, administering, and configuring complex HRIS (e.g., SAP, Oracle), including workflows, security, and integrations. Solid understanding of core HR processes and how technology enhances HR service delivery. Experience managing HR system supplier relationships and operational escalations. Track record providing technical expertise in HR/IT projects, including agile methodologies. Expertise in data management, maintaining data More ❯