3 of 3 Permanent Service Management Jobs in Northamptonshire

Provide first-line technical support to end users, ensuring the timely resolution of routine IT incidents and service requests. Support desktop hardware, software, user accounts and standard business applications while delivering excellent customer service and maintaining agreed service levels. This role includes a structured development plan … Support Act as the first point of contact for IT support requests via phone, email, and ticketing system. Log, prioritise, and manage incidents and service requests. Resolve common hardware, software, and accountrelated issues. Reset passwords and unlock user accounts. Install standard software and configure user devices. Escalate unresolved ...

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton … process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page ...

collaboration, productivity and user experience Developing automation solutions using PowerAutomate, PowerShell, Graph API and related technologies Supporting Microsoft 365 migrations, deployments and integrations Monitoring service performance and proactively identifying opportunities for optimisation Working with security teams to maintain compliance, governance and information protection standards Managing incidents, service requests … track record of successfully delivering infrastructure or workplace technology projects Strong troubleshooting and problem-solving skills across modern workplace platforms Experience working within service management frameworks such as ITIL The ability to engage confidently with both technical and non-technical stakeholders A passion for continuous improvement and service ...