Desktop Support Specialist - Retail Environment
Northampton, England, United Kingdom
TECEZE
and retail point-of-sale systems. Key Responsibilities: Deliver end-user IT support for desktops, laptops, mobile devices, and retail-specific equipment. Install, configure, and troubleshoot Windows 10 / 11, standard business applications, and POS software. Provide support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Manage user accounts and access rights in Active Directory. Perform routine server … Troubleshoot POS systems, barcode scanners, receipt printers, and related retail hardware. Ensure POS software and hardware uptime, including upgrades, configuration, and integration with back-office systems. Provide VIP / Executive support as required. Collaborate with remote L2365 teams and vendors for escalations. Maintain accurate documentation and follow ITIL best practices. Required Skills & Experience: 3+ years of experience in … Desktop / Server / IT Support, including POS systems in retail environments. Hands-on experience with POS software, barcode scanners, and receipt printers. Strong knowledge of Windows OS, Windows Server, and Active Directory. Experience with Microsoft 365 administration & troubleshooting. Good understanding of networking fundamentals (TCP / IP, DNS, DHCP, VPN More ❯
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