Lead Customer Success Manager
Belfast, Northern Ireland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Ocho
Customer Success Lead - Capital Markets Clients Location: Belfast/Hybrid Type: Full-time Industry: Technology Training Are you an experienced client success professional with a passion for building strong, strategic relationships? Would you like to lead key customer engagements with global capital markets clients, helping them maximise the value of innovative technology training solutions? My client, a leader … role is ideal for someone who thrives on partnership, delivery excellence, and driving measurable outcomes for clients. Role Overview As a Customer Success Lead , you'll take ownership of client success across several major accounts. You'll ensure smooth delivery of learning programmes, lead client strategy sessions, and guide internal teams to exceed client expectations. Working closely … with senior stakeholders, you'll help shape the company's approach to client engagement as it continues to grow within the capital markets sector . Key Responsibilities Act as the primary point of contact for key clients, ensuring satisfaction, engagement, and long-term retention. Lead strategic conversations to understand client objectives and design solutions that deliver tangible business More ❯
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