1 to 25 of 48 Permanent Continuous Improvement Jobs in Northern Ireland

our 24/7 Customer Support service. You will scale and evolve the organisation to ensure excellent client experience, enable business growth, and drive continuous improvement through innovation, AI, and automation. You will be a strategic leader with a deep understanding of the FinTech or RegTech space … loyalty, and retention. This role will oversee the design, delivery, and scaling of Customer Support across all regions, ensuring consistent, high-quality service and continuous improvement in support processes. This position requires a visionary leader with a deep understanding of customer service operations, technology enablement, and the … proactively improve customer experience and system reliability. Represent the voice of the customer in leadership discussions, advocating for initiatives to address pain points. Innovation & Continuous Improvement Leverage AI, automation, analytics, and self-service strategies to improve service quality, efficiency, and client experience. Stay current with service desk More ❯

of third-line investigations and the delivery of bug fixes, ensuring timely and effective resolution of customer issues to maintain system reliability and responsiveness. Continuous Improvement: Actively engage in team strategy and development processes to drive continuous improvement and innovation. Additional Duties: Perform other … required by Management to meet business needs. Mentoring and Team Development: Lead and mentor software engineers, fostering a culture of technical excellence, innovation, and continuous learning. Skills & Experience Expertise in Full Stack Development: Proven ability in designing, developing, and deploying end-to-end software solutions, including responsive front-end More ❯

the best possible experience when interacting with Raylo. You will work cross-functionally with Product, Operations, Compliance, and Tech to improve processes and drive continuous service enhancements. Your work will have a direct impact on customer satisfaction, retention, and operational efficiency. With a focus on scaling operations while maintaining … team, ensuring they are equipped to deliver an outstanding customer experience. Optimise Performance Metrics - Own key customer support KPIs (NPS, CSAT, resolution times), ensuring continuous improvement in customer satisfaction and operational performance Drive Operational Efficiencies - Identify and implement improvements in service processes, leveraging automation and AI tools … in scaling and optimising customer support teams and operations. Data-driven decision-making , with expertise in customer service metrics (NPS, CSAT, response times) and continuous improvement methodologies. Hands-on experience with modern customer service platforms (e.g., Intercom, Zendesk), as well as data analytics, automation, and self service More ❯

tools (e.g., Prometheus,Grafana, Azure Monitor) Exceptionalcommunication and stakeholder engagement skills to partner withbusiness, technical, and governanceteams Experience managing platform SLAs,incident management, and continuous improvement cycles inhigh-availability environments Ability tobalance strategic thinking with hands-on execution in a fast-paced,evolving landscape Professional proficiency inEnglish … to maximize their effectivenessand businessimpact. ServiceManagement & Support Establish andmanage robust service management processes, including incidentmanagement, service-level agreements (SLAs), change management, andcontinuous service improvement for GenAIplatforms. Drive excellence in service deliverythrough proactive support and managementstrategies. Governance& Compliance Alignment Ensureplatform adherence to Responsible AI, data privacy, security, andcompliance policies … assessments, and changecommunication across stakeholders. Ensuresmooth transitions and adoption of new technologies within theorganization. Incident& Problem ManagementLeadership Lead root cause analysis,post-mortems, and continuous improvement efforts for platformincidents or performance degradation to strengthenresilience. Implement strategies to preventrecurrence and enhance platformstability. AIFluency & Evangelism Promote AIfluency within the More ❯

What You'll Be Doing: Own and evolve the overall test automation strategy and roadmap across teams and platforms Lead the development and improvement of our end-to-end test frameworks (UI, API, performance) Build reusable tools and pipelines that integrate seamlessly into our CI/CD workflows … quality-first development practices and partner with engineering leaders to embed testability into designs Define, track, and communicate quality KPIs that drive accountability and continuous improvement Act as a mentor and coach for engineers and QA professionals, upskilling the org in modern testing practices Improve visibility and More ❯

providing executive oversight and direction for the client’s OCC-driven data remediation initiatives. Ensure alignment of data management and governance and quality improvement strategies with regulatory requirements and business objectives. Key Responsibilities/Duties Define and communicate the strategic vision for data governance remediation to client executives. … controls. Support executive and Board-level reporting and engagement with OCC or other regulators. Lead efforts to foster a culture of data accountability and continuous improvement within the client organization. Required Skill Sets & Requirements Enterprise Data Analysis and Management: Extensive experience designing and implementing data analysis and More ❯

deliver exceptional results . Provide guidance, mentorship, and career development opportunities to team members . Foster a collaborative and innovative team culture focused on continuous improvement . Advocate and support the agile method s utilized across the department . Either by leading, or i n collaboration with … Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. More ❯

platform Implement and maintain integrations between cloud and on-premises data services Recommend long-term solutions to improve platform stability and supportability Contribute to continuous improvement and innovation in data operations and business processes The Ideal Candidate Will Have: Bachelor's degree in Computer Science, Engineering or More ❯

design. Help define and build the next wave of product features and system architecture, influencing our strategy. Champion Agile methodologies to drive change and continuous improvement in the delivery process. Create applications at a massive scale used by millions worldwide, utilizing your design and coding skills. Lead … reviews, and implementation, guiding daily development activities. Build elegant, maintainable systems with minimal complexity. Promote engineering best practices across the development lifecycle and champion continuous improvement. Advocate for Test-Driven Development and Continuous Deployment. This is a hybrid position, allowing for a mix of remote and office work. More ❯

merchant-first ecosystem. With a focus on lean teams, big ideas, and outcome-driven solutions, this company fosters a culture of ownership, curiosity, and continuous growth. You'll be joining a collaborative and pragmatic team that values innovation over bureaucracy and is on a mission to redefine how modern … and tools (Jira, Confluence). Excellent communication and leadership skills-comfortable guiding both technical and non-technical stakeholders. Strong problem-solving mindset and a continuous improvement attitude. Preferred Qualifications Dual expertise in Azure and AWS. Certified in relevant DevOps or cloud technologies (e.g., AWS Certified DevOps Engineer More ❯

drive business growth and performance Provide data transparency to business stakeholders Manage current Expense Management Workflows and find ways to improve current processes Drive continuous improvement in our Markets business by identifying opportunities and implementing P&L improvement efficiency initiatives. Negotiate effectively with internal and More ❯

Planning and co-ordination of equipment installation and EHS considerations. • Maximising equipment throughput and yield performance. • Troubleshoot, Diagnose and Manage machine hard down events. • Continuous improvement to reduce Tool failures by introducing new Engineering projects • Develop design changes for improvement in performance. • Participate and lead More ❯

does the Senior Software Engineer role involve? The key function of this role is the design and development of new diagnostic platforms and the continuous improvement of existing platforms, including systems to support Randox internal departments. This is an extremely varied role that will require you to More ❯

audiences; able to drive consensus and influence relationships at all levels Optimizes work processes by balancing effective/efficient processes with a focus on continuous improvement Ability to give focused attention to details and deliver high quality work while managing competing priorities under pressure Bachelor's degree More ❯

for stability and security. Monitor and optimize platform performance, reliability, and security. Conduct security assessments and implement safeguards. Stay updated on emerging technologies for continuous improvement. Troubleshoot and resolve platform issues promptly. Qualifications: Bachelor's in Computer Science, Engineering, or related field. Proven experience as a Data Platform Engineer More ❯

for stability and security. Monitor and optimize platform performance, reliability, and security. Conduct security assessments and implement safeguards. Stay updated on emerging technologies for continuous improvement. Troubleshoot and resolve platform issues promptly. Qualifications: Bachelor's in Computer Science, Engineering, or related field. Proven experience as a Data Platform Engineer More ❯

progress your career in a dynamic global team driving data excellence. Are you a detail-driven analyst with a passion for data integrity and continuous improvement? Are you a recent graduate or early in your career with high attention to detail and excellent data skills? We are More ❯

from loss or exposure. Working closely with technical peers, you will ensure the effectiveness of current DLP tools, manage tool capacity planning, and drive continuous improvement initiatives. You will also partner with business owners to ensure that technical standards align with the firm's data protection strategy. More ❯

the build operations, resource and capacity planning for all programmes, build site and unit moves logistics. You'll also help in identifying and delivering continuous improvement projects for our build facility, whilst managing day to day responsibilities of direct reports The Build Preparation Coordinator role is varied More ❯

outcome. Review data, highlighting risks relating to non-compliance. Consider the development of new and emerging projects and Taskforces. Contribute to problem solving and continuous improvement. Maintain good working relationships with Managers and colleagues across our production sites. Work flexibly across multiple projects and taxes. Training and Professional Development More ❯

to the Head of Quality, responsible for maintaining the quality system to ISO 13485 standards and associated product certification. Responsibilities: Support the maintenance and continuous improvement of our ISO 13485 compliant Quality Management System, including document control, training management, and change management. Draft and update procedures, work More ❯

it will deliver genuinely interesting, challenging and rewarding work whilst still paying ok! You will also join a company with a culture of flexibility, continuous improvement and growth JBRP1_UKTJ More ❯

environmental regulations. Manage project resources, including personnel and equipment. Implement and maintain project management processes and procedures. Identify and implement opportunities for project improvement, visual management, and efficiency enhancement. Lead and motivate project teams to achieve project goals. Ensure all project documentation is complete and accurate. Oversee and … a growing business with ambitious plans and involvement in high-profile sectors such as data centers, pharmaceuticals, and defense. Growth and Development: Engage in continuous improvement initiatives, receive regular feedback, and access opportunities for personal development and advanced training. Benefits: Competitive salary and benefits package. Opportunity to More ❯

renewable energy systems into new and existing structures. Innovation: Stay up-to-date with the latest advancements in renewable energy technology and contribute to continuous improvement initiatives. Qualifications: Education: Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field. A Master's degree is a More ❯

to Admin Systems. Coordinate with Applications and Systems team for task handovers. Ensure all work aligns with governance frameworks and is well-documented. Promote continuous improvement within the team to enhance understanding and performance. Participate in training and mentoring of team members, especially less experienced colleagues. Ensure More ❯