Workday Post-Deployment Reporting Consultant
Belfast, United Kingdom
Kainos Group plc
and high client satisfaction. Perform accurate triage of support cases, assessing case type, impact, urgency, and priority. Design, build, and deliver Workday reports (Advanced, Matrix, Composite, dashboards) tailored to customer requirements. Ensure compliance with Service Level Agreements (SLAs), particularly around Target Response and Fix Times. Collaborate with the Reporting Functional Manager to review ticket volumes and drive process improvements … Good understanding of Workday products either/or HCM as well as Workday Reporting. Hands-on experience with Workday Reporting, including calculated fields, dashboards, and report performance tuning. Strong customer engagement skills - able to translate business needs into effective technical reporting solutions. Comfortable working independently and managing competing priorities under pressure. Proven experience in an AMS, post-deployment … or support environment, with hands-on use of ticketing and case management tools such as ServiceNow. Proactive and collaborative, with a strong focus on quality and customer success. Basic commercial understanding of time tracking, utilisation, and service delivery metrics. Willing to travel occasionally within the region (minimal travel expected). Nice to have: • Workday HCM, Reporting Certification • Professional qualifications More ❯
Employment Type: Permanent
Salary: GBP Annual
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