19 of 19 Permanent Customer Experience Jobs in Northern Ireland

Italian Customer Experience Agent - VR Gaming & Tech Support Salary: £27,019.20 per annum + extensive lifestyle benefits & perks Are you passionate about social media, community engagement, and helping users get the most out of innovative virtual reality technologies? We are looking for a Social Media Support Advisor to join our team at the cutting-edge Belfast VR Hub. … In this exciting role, you will be the voice of major VR products across digital platforms, enhancing the customer journey and ensuring user satisfaction through creative and impactful social engagement. Location: Belfast City Centre BT1 3NR (Fully on-site) Key Responsibilities -?Italian Customer Experience Agent: Monitor and engage across social media, forums, and product review sites to … positive, informative, and engaging way. Promote a healthy online community by encouraging user-generated content and positive discussions. Collaborate with internal teams to identify trending issues and improve digital customer experience. Spot opportunities to reduce customer effort through improved digital self-service resources. Support digital campaigns, promotions, and engagement initiatives across various channels. Who You Are - ?Italian Customer More ❯

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be the … adapt to change whilst maintaining standards, integrity and a positive working culture. You will work with outstanding talent to design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation of customer service and … design, and performance management. Leveraging technology for service excellence: Advising clients on implementing cutting-edge technologies such as CRM, AI, voice, and automation, and analytics to enhance service delivery, customer experience, and operational efficiency. Assessing and diagnosing service delivery challenges: Conducting assessments of client service operations, identifying bottlenecks, inefficiencies, and areas for improvement. Service operating model and organisation More ❯

Italian Customer Experience Agent - VR Gaming & Tech Support Salary: £27,019.20 per annum + extensive lifestyle benefits & perks Are you passionate about social media, community engagement, and helping users get the most out of innovative virtual reality technologies? We are looking for a Social Media Support Advisor to join our team at the cutting-edge Belfast VR Hub More ❯

Were hiring! Fluent in Italian? Love VR? Join our team as an Italian Customer Experience Agent ! ?? Location: Belfast (BT1 3NR) ?? Schedule: Full-time, 40 hours/week between 6am7pm, Monday to Sunday ?? Salary: £27,019.20 per annum + additional perks and benefits ?? Languages: Fluent in English and Italian (B2 CEFR or above) ?? Must be fluent in English & Italian … leverage self-service resources Build and support vibrant, inclusive online communities ?? Were Looking For: Fluency in English and Italian (minimum B2 CEFR level) Strong written communication & community management skills Experience or interest in virtual reality and gaming communities Typing speed of at least 55 WPM with 95% accuracy Availability for rotating shifts within a 6am7pm schedule Experience in More ❯

role you will be responsible for developing a full stack solution in modernizing the securities lending application. We're looking for someone who: Is experienced and introspective. You have experience developing software products and services across a variety of tools, frameworks, and environments. You recognize your strengths and also know when to reach out for help Is passionate. You … to partner across departments to get things done Wants to make an impact. You're looking to do amazing work. You're all about using technology to improve the customer experience and affect the company's bottom line, but also want to mentor and coach those within your team What you will do all day: Owns the end … to a desk slinging lines of code. The skills you'll need to succeed: BA, BS, MS in Computer Science, Engineering or related technology field. 2-4 years of experience in software testing or development Proven experience in at least one modern language (Golang OR Java). Experience using and/or designing with RESTful APIs/ More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … cross-functional teams, develop and maintain architecture artifacts, provide expertise in resolving technical issues, and stay up-to-date with industry regulations and best practices. Responsibilities: Strong knowledge and experience in areas such as Policy Admin System, UW Workbench, L&P, Personal Lines Proven track record of designing and developing enterprise-level architecture solutions that align with business goals More ❯

Product Reliability Roadmap and influencing decisions on direction and prioritisation Define, design and lead the implementation of Service-Level Indicators (SLIs) and Service-Level Objectives (SLOs) that truly reflect customer experience, alongside appropriate observability and monitoring Work alongside lead product engineers to design testing for reliability, performance, capacity and DR Lead reliability delivery for the team, assuming accountability … proven track record of leading large-scale changes Excellent communication and teamwork skills; someone with strong stakeholder management who is able to communicate effectively across disciplines and across regions Experience working in an SRE role Experience with Linux-based systems & with Cloud-based platform(s) - Google Cloud Platform, GCE, and/or GKE a bonus Strong knowledge of … application architectures, messaging middleware, and network protocols Strong coding capabilities (scripting languages Python, Bash, Ansible, Terraform, etc.); Java a bonus Experience with monitoring and observability tools such as OpenTelemetry, Splunk, Prometheus, Grafana, etc Experience automating CI/CD processes and solutions A growth mindset; eagerness to learn and adapt in a fast-paced trading environment. Understanding of current More ❯

facilitate the transmission of online catering orders to our customers. Our team has the mission to provide streamlined tooling to support back-of-house operations and create a cohesive customer experience for brands that want to launch catering and mealtime channels. We aim to collaborate well. We encourage new ideas and experimentation. No part of the codebase is … the team's knowledge base, lead learning sessions, and promote a culture of continuous improvement. What We'll Expect From You 5+ years on-the-job development experience. Strong experience using React & Typescript, ASP.NET MVC, C#, Web API, Postgres, and MSSQL. Strong experience with Docker, and CI/CD. Experience building and maintaining distributed systems, leveraging Cloud … Platforms (AWS preferred). Experience creating daily, draft PRs, and the publishing of frequent, multiple PRs. Experience instrumenting, deploying, and monitoring production code. Experience writing testable and tested code, and working under distributed version control (preferably Git). Experience successfully working across multiple time zones is a big plus. About Olo Olo (NYSE: OLO) is a More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … performance and resolve technical issues. Ensure compliance with security standards and App Store guidelines. Collaborate on problem-solving and contribute to team discussions. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

Technical Support Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Support Manager About the Role As a Technical Support Engineer - Apprentice , you'll be stepping into a unique opportunity to learn the ins and outs of cybersecurity support from the ground up, while attending the local college to achieve a foundation degree in Cyber Security … when they don't. We're not just looking for someone to answer support tickets. We want someone who takes initiative, asks questions, and gets excited about making the customer experience smoother and more efficient. If you're the kind of person who likes to figure things out and isn't afraid to dive into new challenges, this … is the place to grow. We believe attitude beats experience - so if you're curious, communicative, and motivated to learn the world of cybersecurity, let's talk. What You'll Do Assist customers by responding to support tickets using tools like Jira Service Desk - and jump on Zoom calls when needed to troubleshoot live issues. Learn how our platform More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … and privacy. This multifaceted role requires a balance of technical expertise, collaborative skills, and a commitment to staying current with industry best practices. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

Magnify brings the power of the latest AI, ML, and large-scale data architectures to transform the customer experience in software. Software Engineers at Magnify will develop microservices, machine learning services, data handling, communication and integration components that enable Magnify's post-sales orchestration platform. This is a remarkable opportunity for someone with back-end skills and cloud … in this position to make daily technical decisions, contribute code, support deployment and operations, and participate in design and quality discussions. Initial responsibilities include building out system microservices, implementing customer-facing and internal interfaces, developing cloud services, supporting application integrations and working with the data science team to build models and simulations. As one of the first hires at … candidates are likely to have the following qualifications and experiences; we strongly encourage you to apply even if you don't meet all of the items below. Qualifications and Experience Bachelors in Computer Science or related field. 7+ years of experience working as a software engineer building applications in a high growth, startup environment. Strong proficiency in web More ❯

continually evolving, offering you a platform to advance your career and develop your skills. Make a Difference: Contribute to a mission-driven organization that values safety, sustainability, and superior customer experiences. Career Progression: Collaborate with a market-leading brand that provides unmatched opportunities for professional development and advancement. Your Role: As a Multi-Skilled Engineer, you will be instrumental … servicing Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems under our respected Fire and Security brand, Envision. Your expertise will ensure our systems meet industry standards and exceed customer expectations. You will work primarily within the Belfast area while also supporting our wider team, making every day varied and fulfilling. What You'll Do: Deliver Outstanding Service: Go … above and beyond to ensure customer satisfaction, building strong relationships with both internal and external clients. Expert Installation & Maintenance: Safely install and service devices including networking and ensuring everything is in perfect working order while strictly adhering to safety protocols. Efficient Time Management: Prioritize tasks effectively to manage your schedule and ensure timely completion of jobs. Detailed Reporting: Accurately More ❯

tool (Saviynt) and IdP, supporting end-users, contributing to certification audits, and promoting IAM best practices throughout the organization. If you have a strong understanding of IAM principles, extensive experience with Saviynt and IdP solutions, and a passion for creating a secure and user-friendly access environment, we encourage you to apply! What you'll be doing: Onboard and … settings, managing user roles, and performing platform upgrades. Design and implement approval flows within Saviynt to ensure appropriate authorization for access requests. What you need to bring: 5+ Years experience in a IAM role Solid understanding of IAM principles and best practices, including RBAC (Role-Based Access Control). Extensive experience with Saviynt, including onboarding/off boarding … applications, connector configuration, and supporting end-users. Hands-on experience with IdPs (OneLogin, Okta), SSO protocols (SAML 2.0, OIDC), and application integration. Experience with APIs and Integrations Experience designing and implementing JML flows for Saviynt automation Strong documentation skills with the ability to create and maintain clear and concise run books and user guides. Experience with More ❯

of human behavior to unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, data, and technology to accelerate transformation at scale, modernize, and simplify customer experiences. Our professional services team delivers strategic consulting, design, advisory, market research, and analytics to improve client outcomes. Our global team is committed to exceptional relationships and has received … Play a vital role in delivering new features and products from engineering to production. Collaborate with engineering and product management to analyze and refine requirements. Assist in resolving critical customer escalations. What you bring to the team Self-motivated with the ability to work independently and collaboratively. Passionate about building quality products, owning development end-to-end, and following … good design principles. Enjoy problem-solving and challenging yourself, with the confidence to seek help when needed. Experience working with Product Management, QA, and Operations teams. Excellent communication and interpersonal skills. Technical Skills Essential: Solid programming experience, ideally in Java. Experience with containerized applications, preferably using Kubernetes or similar tools. Experience with CI/CD pipelines More ❯

Competitive + Bonus + Benefits Role Type: Full-Time, Permanent Launch Your Career in SaaS Account Management Are you early in your career and eager to gain hands-on experience in the fast-paced software and SaaS industry ? Do you thrive on building relationships and learning how great customer experiences drive business success? Were looking for an Associate … Account Manager (Junior Account Executive) to support our account management team at ClearCourse. This is a fantastic opportunity to learn the ropes of customer success, client engagement, and commercial growth with training, mentorship, and real-world exposure to software products and clients. What Youll Be Doing: Support senior team members in managing a portfolio of software clients Help prepare … client communications, meeting summaries, and follow-up actions Coordinate product demos, training sessions, and webinars Learn how to identify customer needs and gather product feedback Work closely with sales, support, and product teams to deliver a seamless client experience Maintain accurate CRM records and track client touchpoints Monitor basic account health metrics and flag issues to the team More ❯

wholesale operations in Ireland and Northern Ireland. This is a high-impact role where you'll collaborate with business leaders to deliver digital solutions that enhance operational efficiency and customer experience. What You'll Do: Shape and deliver technology roadmaps across wholesale and retail operations Lead cross-functional IT projects from concept to completion Partner with stakeholders to define … delivery Strong commercial acumen and the ability to bridge business and technical needs Excellent stakeholder engagement and vendor management skills A collaborative mindset with a strong focus on user experience and outcomes Ability to work across hybrid environments and adapt to shifting priorities Desirable: Background in retail or wholesale operations Experience with Agile, DevOps, or hybrid delivery models … Passion for customer-facing technologies and scalable architecture Join a values-driven organisation that champions innovation, sustainability, and community impact - all while offering a flexible hybrid working model. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or More ❯

wholesale operations in Ireland and Northern Ireland. This is a high-impact role where you'll collaborate with business leaders to deliver digital solutions that enhance operational efficiency and customer experience. What You'll Do: Shape and deliver technology roadmaps across wholesale and retail operations Lead cross-functional IT projects from concept to completion Partner with stakeholders to define … delivery Strong commercial acumen and the ability to bridge business and technical needs Excellent stakeholder engagement and vendor management skills A collaborative mindset with a strong focus on user experience and outcomes Ability to work across hybrid environments and adapt to shifting priorities Desirable: Background in retail or wholesale operations Experience with Agile, DevOps, or hybrid delivery models … Passion for customer-facing technologies and scalable architecture Join a values-driven organisation that champions innovation, sustainability, and community impact - all while offering a flexible hybrid working model. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or More ❯

your career goals while enjoying a comprehensive benefits package. About the Role: You will play a key role in designing, developing, and supporting web-based applications that deliver outstanding customer experiences. You'll be responsible for the full software development lifecycle, working with a talented team to build, enhance, and maintain high-performance systems using modern technologies. Key Responsibilities … teams to analyse requirements and deliver effective solutions Participate in all stages of the software development life cycle, including testing and deployment Essential Requirements: At least 2 years' professional experience in software development Proficiency in programming languages such as ASP.NET, VB.NET , C# Solid understanding of database concepts and SQL Familiarity with software development methodologies and best practices Desirable Skills … Experience with WCF web services, Web API, and React frameworks Knowledge of Microsoft Azure Cloud platform and services What's on Offer: Core hours from 10am to 4pm (Monday to Thursday) and 10am to 3pm on Fridays 36 days' annual leave including bank holidays Ongoing training and professional development opportunities Hybrid working model Private healthcare coverage Life assurance with More ❯