22 of 22 Permanent Customer Service Jobs in Northern Ireland

Customer Support Engineer Hours: Part time, 20 hours per week, Monday - Friday 8am - 12pm (4 hours per day) Contract: Fixed term role until 31 March 2027 Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Benefits Location: Edinburgh, Belfast, Cardiff … learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Role Summary The main function of the Customer Support Engineer ("CSE") role is to ensure those who choose the organisation receive the most positive support possible. So, the CSE will play ...

Location: County Tyrone Salary: £28,000-£32,000 (DOE) Type: Permanent About the Role We're recruiting on behalf of a well-established Managed Service Provider looking to add an IT Support Engineer to its growing technical support team. This is an excellent opportunity for someone with … hardware, software and Microsoft 365 issues. Support Windows desktop environments. Manage and update support tickets. Escalate more complex technical issues where appropriate. Deliver excellent customer service while working to agreed SLAs. Assist with user account administration and basic Microsoft 365 administration. Build technical knowledge through exposure to Level ...

environment, enjoys solving technical challenges, and has a naturally inquisitive mindset when it comes to all things IT. Youll work closely with a diverse customer base across Northern Ireland and beyond, supporting a wide range of infrastructure, cloud technologies and desktop environments. No two days are the same. … issue, the next youre troubleshooting Azure services or deploying a Windows Server environment. As a Microsoft partner, we pride ourselves on delivering exceptional customer service alongside proactive IT management and strategic support. Youll have access to ongoing training, vendor accreditations and opportunities to further develop your technical expertise ...

Service Desk Analyst - Newtownabbey/Hybrid - Temporary - £16.00 Per Hour - 13th July start REED Technology are delighted to partner with one of the largest IT organisations in the UK, delivering cutting-edge technological and software-related solutions for their clients. Due to an increase in projects we require additional … service desk analysts to join the already successful IT team for an initial period of 3 months with the chance to be extended or made permanent. As the first point of contact for clients with technical queries, this is the perfect opportunity for someone looking to kickstart their career ...

support and project delivery. Working within a fast-paced managed services environment, you will provide 2nd and 3rd line technical support to a diverse customer base while playing a key role in infrastructure projects, cloud migrations and ongoing service improvement initiatives. This position offers exposure to modern cloud … develop their technical expertise. The Role As a Second Line IT Support Engineer, you will be responsible for delivering high-quality technical support across customer environments while ensuring service levels and customer expectations are consistently exceeded. Key responsibilities include: Providing 2nd and 3rd line support remotely ...

Managed Services Support Engineer (Level 2/3) We are recruiting on behalf of a growing Managed Service Provider for an experienced Level 2/3 IT Support Engineer to join their technical team. This role is ideal for a technically strong engineer with proven experience working within … customers across cloud, infrastructure, and networking technologies. Key Responsibilities Provide 2nd and 3rd line technical support remotely and on-site Manage and resolve incidents, service requests, and escalations Support and administer Microsoft Azure environments Troubleshoot and maintain network infrastructure, including firewalls, VPNs, switching, and routing Support Microsoft 365, Windows ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

join our Operations Team. Payescape is a leading national provider of cloud-based Payroll, Human Resources and Time & Attendance software. Recognised for exceptional service and support to our clients across the UK, our continued success has been developed through our industry expertise and the professionalism of our people … records Developing strong relationships with clients Supporting general administration duties and assisting with ad-hoc tasks as required Personnel Specification: Minimum of 2 years Customer Service experience Minimum of 2 years administrative experience Minimum of 2 years payroll experience and operating payroll software (desirable) GCSE Maths and English ...

Line Service Engineer Isio's IT Service Desk team work diligently to support the company's 1,500+ employees across our 10 locations. The 2nd Line Service Desk Engineer will be responsible for dealing with queries and issues across Isio’s IT systems. To resolve technical issues … office, requiring 4 days a week in the office, and one day per week working from home. What does the role entail? Provide the Service Desk primary point of contact for users on-site at the Belfast office, along with on-site technical support. Support a growing user base ...

Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: £14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first … line support within a busy, phone-based service desk environment. The role focuses primarily on "log and refer" activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient ...

Line Service Engineer Isio's IT Service Desk team work diligently to support the company's 1,500+ employees across our 10 locations. The 2nd Line Service Desk Engineer will be responsible for dealing with queries and issues across Isios IT systems. To resolve technical issues escalated … office, requiring 4 days a week in the office, and one day per week working from home. What does the role entail? Provide the Service Desk primary point of contact for users on-site at the Belfast office, along with on-site technical support. Support a growing user base ...

Service Desk Engineer IT Service Desk Engineer - Belfast (Hybrid) Temporary Opportunity with Potential to Become Permanent 25-35k pa depending on experience VANRATH are delighted to be partnering with a highly respected organisation in Belfast to recruit an experienced IT Service Desk Engineer. This … busy and supportive technology team, providing a mixture of remote and face-to-face support across a diverse technical environment. The successful IT Service Desk Engineer will play a key role in delivering high-quality 1st and 2nd line support, resolving technical issues, supporting end users, and contributing ...

platform simplifies complex compliance processes and enables senior finance leaders to unlock real business value. The Role We're looking for a motivated and customer-focused Client Support Associate to join a dynamic support team. You'll act as the first point of contact for clients, resolving issues, managing … service requests, and delivering an outstanding customer experience. This is an excellent opportunity for someone who enjoys problem-solving, working with technology, and engaging directly with clients in a fast-paced environment. Key Responsibilities Client Support & Service Delivery Act as the first point of contact for client ...

Technical Customer Support Executive Staffline Ireland are recruiting for a Technical Customer Support Executive on behalf of a leading park management and booking systems provider. This is a fantastic opportunity to join a forward thinking, dynamic company, as the company is experiencing an exciting period of strong growth … within the sector. The Technical Customer Support Executive is a hands-on, client-facing role requiring strong communication skills, technical aptitude, and the ability to problem-solve efficiently in a fast-paced environment. Responsibilities: Assist the Sales Manager and Account Manager with client-related queries and follow-ups Provide ...

navigate their digital transformation. This role involves providing high-level support across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises. Day-to-day of the role: Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk … time required for resolution. Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket. Respond to and resolve customer issues/requests in a timely manner. Collaborate with internal teams and/or client partners to resolve issues. Provide second-line out-of-hours ...

your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a dynamic Customer Success Executive to join our Commercial this role, you will be responsible for the delivery of quality services, creating customer loyalty, and retaining … will join a high-performing team in the United Kingdom that partners with Account Managers and Account Executives to provide comprehensive support across all service lines. What Youll Do (Core Responsibilities) In this role, you will: Manage Strategic Relationships: Build and maintain deep customer relationships to understand organisational ...

Ensure all requests are authorised, accurate and SOX compliant Maintain high data quality within SAP and other systems Monitor workloads, track requests and meet service level targets Investigate and resolve data issues, escalating where required Support reporting, audits and continuous process improvements What You'll Bring Strong attention … handling skills Ability to prioritise and manage workloads Strong communication and teamwork skills Experience with SAP or master data processes (desirable) Background in finance, customer service or admin (desirable) The company Pilgrim's Europe produces some of the best-known and most iconic brands ...

involves working with a local IT Support organisation to deploy server and switch installations efficiently and effectively, ensuring high standards of technical support and customer service. Day-to-day of the role: Deploy desktop devices multiple sites in Northern Ireland, requiring travel. Handle the decommissioning of old hardware … installation of new equipment, including conducting equipment audits. Follow installation guidelines meticulously and provide end-user familiarisation with new equipment. Maintain excellent customer service standards and ensure adherence by other engineers. Implement and adhere to Asset Management processes and procedures. Distribute tasks among team members ...

pipeline through lead generation, referrals, and conversions. Collaborate effectively: Work seamlessly with internal teams, including the field-based development management team, to ensure excellent customer service and efficient lead follow-up. You Bring Proven sales record: Demonstrated ability to achieve and exceed sales targets, with experience ...

bias towards either Fire or Intruder, although single-discipline engineers (Fire only or Intruder only) are also encouraged to apply. The position covers service and installation, primarily across Belfast and the wider Northern Ireland region. Benefits Fire & Intruder Engineer Competitive basic salary up to £38,000 Strong … provided (optional personal use) Paid travel time (30-minute deduction each way) 20 days holiday plus your birthday off, rising with length of service Call-out rota 1 in 12 (low call-out volume) Sick pay Standard working hours: 8:30am 5:00pm (30-minute lunch) Responsibilities - Fire & Intruder ...

Ensure all requests are authorised, accurate and SOX compliant Maintain high data quality within SAP and other systems Monitor workloads, track requests and meet service level targets Investigate and resolve data issues, escalating where required Support reporting, audits and continuous process improvements What You'll Bring Strong attention … handling skills Ability to prioritise and manage workloads Strong communication and teamwork skills Experience with SAP or master data processes (desirable) Background in finance, customer service or admin (desirable ...

capability with deep sector expertise. Working collaboratively across these divisions allows us to provide flexible, tailored logistics solutions and a consistently high standard of service to our customers. Your new opportunity: Join our Software Development Team and play a key role in shaping the future of one of Northern … reward contribution, commitment and continuous improvement. In addition, all team members have access to a range of benefits, including: Fully funded Healthcare Cash Plan Service recognition awards Cycle to Work scheme Free on-site parking Structured training and development pathways Our Diversity and Inclusion commitments Woodside Logistics Group ...