14 of 14 Permanent Customer Service Jobs in Northern Ireland

For more information and guidance please visit the UKSV website The purpose of a Services Solution Architect (SSA) is to: Engage professionally with potential clients, articulate the value of service design and service solutions to their business. Identify their needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the … development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for … optimal through-life cost and customer experience Provide expert advice to identify and develop transversal enablers and capabilities. Provide expert solutions to long-term or through-life support bids and programmes into customers, internal bid and/or programme managers. The SSA provides expertise and inspiration in solving problems within these and allied areas across business segments. Core Tasks More ❯

Role: Service/Maintenance Engineer (Electronic Fire and Security) Location: North of Ireland Job Type : Permanent - Full time Salary: Excellent As an Engineer on our clients Support Team, you will carry out routine maintenance and testing of fire and electronic security systems at client premises, with troubleshooting and repairing of faults. You will be the face of the company … leading and respected employer. What's on Offer: Excellent Salary Company Van Your new role includes: Maintaining Fire/CCTV/Intruder and Access Control systems Delivering high calibre customer service at all times Assist with completion of necessary on-site documentation for customer files Provide effective emergency call-out cover for security systems (including out of … etc Confident IT skills in the use of Microsoft office software such as Word and Excel as this is required for completion of reports, timesheets, asset registers etc. Good Customer service skills as you will be dealing with our high-end clients on a day to day basis Excellent troubleshooting skills Ability to work on own initiative Knowledge More ❯

Habitat ReStore. Manage stock levels and make key decisions about stock control. Use computer systems to record sales figures; for data analysis and forward planning. Ensure standards for quality, customer service, security and health and safety are met, resolving any issues as they arise. Ensure all legal, governmental and licensing requirements are met. Understand and be able to … recruitment and training of Habitat ReStore employees and volunteers in accordance with relevant personnel and safety policies. Manage and motivate teams of volunteers to ensure a high level of customer service and donor relations, in accordance with the relevant safety and personnel policies. Ensure all employees/volunteers understand and can effectively communicate Habitat for Humanity and the More ❯

face of the company and have excellent communication skills, acting as an ambassador to position the company's reputation as a leading and respected employer Responsibilities: - Delivering high calibre customer service at all times - Conduct regular scheduled system maintenance visits - Conduct site surveys, risk assessments and reporting findings - Complete necessary on-site documentation for customer file - Install … etc. - Confident IT skills in the use of Microsoft office software such as Word and Excel as this is required for completion of reports, timesheets, asset registers etc. - Good Customer service skills as you will be dealing with high-end clients on a day to day basis. - Excellent troubleshooting skills - Ability to work on own initiative - Knowledge of More ❯

Implementation Engineer - EMEA Nucleus is seeking an Implementation Engineer in the EMEA region to join our Customer Success organization that supports customer onboarding and implementation projects. Implementation Engineers are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus … Implementation team is staffed with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You Will Do Work closely with the sales team to conduct smooth transitions from pre- to … post-sale phase Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful More ❯

Car Allowance Health Allowance Annual Bonus (performance based discretionary - up to 10%) Annual Leave 22 Days + NI Public Holidays Overview: Our client is seeking a highly skilled and customer-focused Network Engineer to join their dynamic team. This is a critical role responsible for both project delivery and 3rd level incident support across a range of enterprise clients. … The ideal candidate will bring deep technical expertise in Cisco networking (LAN, WLAN, SDA, ACI) and Fortinet technologies, with a strong focus on delivering outstanding customer service. The Network Engineer will play a key role in the design, implementation, and support of advanced network solutions, working closely with clients, vendors, and internal teams to ensure high performance, security, and … scalability. Key Responsibilities: Contribute to the design, deployment, and support of complex network infrastructures based on customer-specific requirements. Provide advanced (3rd level) technical support to clients and collaborate on the resolution of escalated network issues. Participate in the on-call rota to support 24x7 service availability. Create and maintain comprehensive documentation including Statements of Work, High- and More ❯

an exciting new career opportunity for a German speaking Administrator within our Technical Support team. What does the Technical Support team do? Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along … per week, Monday to Thursday from 8am to 5.40pm and 8am to 12pm on a Friday. What does this role involve? This role is responsible for assisting with general customer enquiries from our global customer base, with a specific focus on German speaking customers. The main duties of the role include: Dealing with customer complaints or enquiries … via phone and email and ensuring a rapid response. The use of relevant software to record and monitor the status of customer and internal queries. Contacting customers to carry out post market feedback and trending of this data. Ensuring that all product queries are brought to the attention of the relevant support teams. Filing correspondence from customers and completed More ❯

Implementation Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Director of Implementation About the Role As an Implementation Engineer - Apprentice , you are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus Implementation team is staffed … with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You'll Do Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and … other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful issues Build strong relationships with customers, providing exceptional customer service and support Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion Understand how integrations work end More ❯

and methodologies (e.g., MS Project, Gantt charts, risk assessments) Strong commercial awareness , including familiarity with contractual and financial project elements Sound analytical thinking and creative problem-solving capabilities Strong customer service mindset with a talent for relationship-building A collaborative spirit with the ability to lead or contribute within a team A continuous improvement mindset—open to new More ❯

for organisations to deliver impact at every stage of their IT lifecycle. We operate across the UK, Ireland, and Europe and also deliver ITAD globally through our network of service providers. Our Ambitions Our vision is to be the global leader in secure ITAD and lifecycle management in a net-zero world. We are committed to sustainability and are … us achieve it. Vyta has experienced accelerated growth in recent years, and we have ambitious yet achievable goals to continue this trajectory as we expand our geographical reach and service offerings. Our Culture and Values We live by our values and are proud of our positive, hard-working, collaborative and adaptable culture. As a team, we are focused on … provide technical services in preparing new devices for their deployment and subsequently supporting those devices. You will join the PC deployment team based at Craigantlet at one of our customer sites, and the role will involve unpacking of PCs/Laptops, Imaging and deployment to desk. In certain circumstances additional deployment tasks will be required such as migration of More ❯

Call out To apply for this opportunity you must have or hold the following: • Fire Knowledge (Advanced, kentech and morley would be useful) • Good Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving license This company is … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯

Degree or similar Strong technical support/helpdesk experience Network/NOC experience would be good to have Systems admin/engineering experience would be good to have Strong customer service skills, positive morale, team player What you'll do as an IT Support Engineer Provide technical support via telephone, emails, ticket response to end users including product More ❯

performing online screen sharing demonstrations as and when necessary Generating revenue from both existing fuel card customers and new prospects Following up on internal and website leads After-sales service to ensure customers are 100% satisfied Obtaining additional orders or referrals from current customers Taking orders and organising installations What experience/skills are we looking for? 12 months More ❯

DOE Location: Belfast Job Type: Full-time We are excited to offer an opportunity for an IT Support Engineer to join a leading IT Managed Service Provider based in Belfast. This role is ideal for someone passionate about providing IT solutions and eager to engage in a variety of projects across Northern Ireland. As part of our team, you … leavers Sole IT representative on site, but with escalation to team as required. Can be trusted to work with minimal supervision. Required Skills & Qualifications: Proven ability to deliver excellent customer service. Strong working knowledge of M365 (Identity, Intune) and Secure Modern Office. Experience with Windows Server Administration including Active Directory, DNS, DHCP, File & Print. Familiarity with Windows Desktop rollout More ❯