1 to 25 of 50 Permanent Customer Service Jobs in Northern Ireland

overseeing the delivery of technology enabled services across two busy centres, leading a sizeable team through their team leaders. Reporting to the Head of Service, you will take ownership of day to day service delivery, keeping performance, quality and customer standards high while developing the team … driving continuous improvement. The role spans both a monitoring service and a customer service centre, so it will suit an experienced operations or contact centre leader who can hold standards across more than one function. Permanent, full time East Belfast Salary £49,000 to £57,000 , depending ...

Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers … those who display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Role Overview As a Service Delivery Manager , you will be responsible for managing client relationships and ensuring the successful delivery of services. You will collaborate closely with customers ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … them, it's deeply embedded within our DNA. Invest in us and we'll invest in you!. Job Description Role Overview As a Service Delivery Manager , you will be responsible for managing client relationships and ensuring the successful delivery of services. You will collaborate closely with customers ...

Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers … display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared ...

Group is delighted to be recruiting for an experienced Customer Master Data & Process Improvement Specialist to join a global manufacturing organisation with an office in County Antrim. What if your next role directly contributed to how the world powers electric vehicles, renewable energy and critical infrastructure? A cutting-edge … career opportunities offering the chance to work on meaningful technology while growing within an emerging local ecosystem. Key Responsibilities Creating, updating and maintaining Customer Master Data, including Sold-To, Bill-To, Ship-To, Planning Customer and End Customer structures. Managing Customer Master Data workflows, approvals ...

part of their expansion, they are seeking an experienced Head of Digital to lead their online growth strategy, optimise website performance and deliver exceptional customer experiences across all digital channels. This is an exciting opportunity for a digital professional looking to take the next step in their career, with … expertise. You will be responsible for maximising online sales and profitability through the continuous development of e-commerce platforms, digital marketing activity and the customer journey. Working closely with directors, sales teams, customer service and external partners, you will identify opportunities to drive traffic, improve conversion rates ...

Field Service Engineer, Medical Diagnostics Systems *** An excellent opportunity for service engineers from a range of backgrounds (including photocopier and ATM) to get their first role within the medical field service sector*** Overall Earnings £50,000 Basic Salary £45,000 Bonus 10% Company Car or Car Allowance … iPad 27 Days Holiday Plus Bank Holidays Company Credit Card Opportunities To Progress Into More Senior FSE Roles In The Future The Role – Field Service Engineer, Medical Diagnostics Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible ...

Field Service Engineer, Medical Diagnostics Systems *** An excellent opportunity for service engineers from a range of backgrounds (including photocopier and ATM) to get their first role within the medical field service sector*** Overall Earnings £50,000 Basic Salary £45,000 Bonus 10% Company Car or Car Allowance … iPad 27 Days Holiday Plus Bank Holidays Company Credit Card Opportunities To Progress Into More Senior FSE Roles In The Future The Role – Field Service Engineer, Medical Diagnostics Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible ...

Field Service Engineer, Medical Diagnostics Systems *** An excellent opportunity for service engineers from a range of backgrounds (including photocopier and ATM) to get their first role within the medical field service sector*** Overall Earnings £50,000 Basic Salary £45,000 Bonus 10% Company Car or Car Allowance … iPad 27 Days Holiday Plus Bank Holidays Company Credit Card Opportunities To Progress Into More Senior FSE Roles In The Future The Role – Field Service Engineer, Medical Diagnostics Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible ...

This role combines eLearning development support, NVQ centre coordination, and general administrative responsibilities to ensure the smooth delivery of digital learning programmes and exceptional customer service. Key Responsibilities Administration & Customer Support Manage incoming emails and respond to enquiries in a professional and timely manner. Provide advice and assistance … prospective and existing clients regarding training courses, bookings, and learning solutions. Support customer interactions via telephone, email, online platforms, and face-to-face communication. Maintain accurate and comprehensive learner, client, and course records across organisational systems. Ensure all information entered training and learning management systems is accurate ...

incoming calls and emails from clients, accurately logging maintenance requests, and coordinating with field engineers, contract managers and subcontractors to ensure timely and efficient service delivery. The role requires strong organisational and communication skills to manage service requests and follow up to completion. Key Responsibilities: Customer Communication … point of contact for clients reaching out to request maintenance services. Respond promptly and professionally to calls and emails, gathering relevant details for each service request. Communicate service details clearly to clients, including expected timelines and any required follow-up actions. Job Logging and Tracking Accurately record ...

bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. … Responsibilities of the Hub Operative As a Hub Operative, based at our Belfast Hub - you'll have a range of responsibilities to ensure customer receive Liquidline's WOW customer service. Your primary focus will be general upkeeping, stock control and PDI work. Loading and unloading of goods, checking ...

leisure services to the community. This is a fantastic opportunity for a proactive Systems & Resource Manager to lead operational excellence and drive innovative service delivery. Salary/Benefits Competitive hourly rate of £20.66 37 hours per week, Monday to Thursday (4 days in the office, 1 day work from … engagement through sport and leisure activities. The organisation works within a collaborative environment, utilising cutting-edge ICT systems and innovative management practices to enhance service delivery across diverse facilities and programmes. About you Minimum of a Level 6 qualification or degree (or proven equivalent experience) At least three years ...

looking to hire an Account Manager to manage and grow an existing portfolio of approximately 900 customers. The role combines account management, sales and customer service, with a strong focus on building relationships and identifying upsell, cross-sell and renewal opportunities. Key responsibilities: Manage and develop an existing … customer portfolio. Build strong relationships through regular phone contact. Identify renewal, upsell and cross-sell opportunities. Handle customer queries, billing issues and faults. Work alongside field-based sales colleagues on larger accounts. Manage your own workload and priorities. Ideal candidate: Previous account management and/or sales experience. ...

quality product value presentations that clearly articulate business outcomes and return on investment. Coordinate and integrate subject matter experts (SMEs) across functional areas (Sales, Service, Supply Chain, Finance) into dealer engagements. Ensure structured and consistent approach to dealer workshops, meetings, and solutioning sessions. Partner with pipeline management and sales … teams to align solutioning efforts with opportunity progression and deal strategy. What You Will Have: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. ...

outstanding service. Acting as the primary point of contact, you'll help customers maximise the value of their telecoms solutions while driving revenue and customer retention. Key Responsibilities Manage and develop an existing portfolio of business customers. Identify opportunities to grow revenue through cross-selling and upselling telecommunications, connectivity … mobile and related business solutions. Build strong, long-term customer relationships by understanding each client's business objectives and future requirements. Deliver a high standard of account management, ensuring customer enquiries and service issues are managed efficiently and professionally. Conduct regular account reviews to identify contract renewal ...

Microsoft Power Platform (5+ years experience), including: Strong Dataverse and model-driven app development Experience with CE modules such as Sales, Marketing, Customer Service, Field Service and Customer Insights) C# plug-in development and PCF development (TypeScript/React) JavaScript form customisation and Power Automate Knowledge … Azure, including SaaS and PaaS offerings Desirable Typescript REST API integrations Azure DevOps and Power Platform ALM Azure Functions APIM/Azure Service Bus AI Driven Delivery WHO YOU ARE: Our vision is to enable outstanding people to create digital solutions that have a positive impact on peoples lives. ...

Service Delivery Manager Dungannon | £40,000-£50,000 | Hybrid working MCS Group is delighted to be partnering with an established and growing Northern Ireland organisation in its search for an experienced IT Service Delivery Manager . This is a newly created position offering genuine ownership … service delivery. You will lead a small, capable internal support team, manage operational performance and ensure incidents, escalations and service issues are driven through to completion. This is not an entry-level management opportunity or a purely strategic position. The successful candidate must be comfortable managing people, setting ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … enhancements and the shift towards AI-driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future-fit patterns. You will work closely with architects, product owners and stakeholders ...

Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers … enhancements and the shift towards AI‐driven and agentic business solutions. You will be expected to assess emerging capabilities, guide their pragmatic adoption in customer solutions and ensure that delivery approaches remain aligned to modern, future‐fit patterns. You will work closely with architects, product owners and stakeholders ...

Your new company Service Desk Engineer - Level 2County Antrim | Hybrid Working | £up to - £36,000 DOE Your New CompanyHays Technology are delighted to be working with a leading managed IT services provider to recruit a Level 2 Service Desk Engineer. This organisation delivers a wide range … professional looking to broaden their technical expertise while gaining increased exposure to security-focused technologies and projects. Your New RoleAs a Level 2 Service Desk Engineer, you will provide technical support across a varied client base, acting as an escalation point for Level 1 engineers and taking ownership ...

Rapid7, we believe exceptional customer experiences start with operational excellence behind the scenes. As an Order Management Specialist, you'll play a critical role in supporting our global sales organisation by ensuring customer transactions are processed accurately, efficiently, and with minimal friction. Working at the intersection of sales … finance, legal, IT and customer success, you'll help turn complex contracts into seamless customer outcomes while contributing to the scalability and growth of a fast-paced, mission-driven business. About the Team Rapid7’s Order Management Team is responsible for processing orders and working closely with sellers ...

tactical and strategic skills who will be instrumental in developing our future support strategy and will be responsible for delivering a high level of customer service to large enterprise customers. This position will manage a team of Product Support Engineers assisting clients in the US (covering hours … 00pm GMT) which includes, but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Your day-to-day Work collaboratively ...

with internal teams, vendors, and client contacts. Highly organised and meticulous, with the ability to manage multiple priorities, meet deadlines and maintain accurate documentation. Customer‐service mindset, discretion when managing sensitive information and ability to work collaboratively across a global organisation. You will report to: eBilling Leadership – Manager ...