22 of 22 Permanent Customer Service Jobs in Northern Ireland

days followed by two nights (6am-6pm/6pm-6am), 12-hour shifts 100% office-based Key Purpose of the Job: Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed … users and engineers, both internally and externally. To ensure prompt and accurate information is scheduled. To prioritise workload and meet contractual deadlines. To answer customer telephone calls, ensuring internal customer service standards are met. Any other reasonable requests from the line supervisors and the Head of Service ...

design and deliver modern, cloud-based CRM solutions. This role is ideal for a hands-on technical expert who enjoys building data-driven, customer engagement platforms using Microsoft's Power Platform, Azure, and AI capabilities. Key Responsibilities Design, develop, and optimize cloud-based solutions using Dynamics 365 modules including … Customer Insights, Customer Service, and Marketing Configure and extend Customer Insights for segmentation, data unification, and analytics Build and manage Power Automate workflows and Power Platform integrations Develop and customize solutions using C#, .NET, and Dataverse Integrate external systems using REST APIs and cloud services Build ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

escalation point, guide the shift team, and drive continuous improvement across NOC processes. Key Responsibilities: Operations Act as the first contact for customer faults via phone/email. Provide remote support and assist field engineers with configuration and link checks. Monitor network performance (SolarWinds) and respond to alerts promptly. … Ensure incidents meet SLA targets and are documented with clear updates. Maintain proactive customer communication and escalate issues when required. Perform root cause analysis and contribute to service improvements. Shift Leadership Allocate and oversee tasks across the shift, ensuring consistent service delivery. Support and mentor team members ...

/7 NOC engineer on behalf of a Belfast based client. Role Requirements: • Act as the first point of escalation for customer calls. • Log and manage faults/service requests via Remedy, resolving over 95% at first touch. • Work within strict SLAs to ensure timely resolutions. • Maintain accurate … support; CCNA certification or equivalent experience preferred, Windows OS and server support. • Experience working with third-party suppliers and managing escalations. • Familiarity with ITIL service environments and SLA adherence. • High attention to detail and ability to perform under pressure. • Excellent communication and customer service skills. • Eligible ...

currently distributed across the US (7), Brazil (3) and the UK (2). They are building the next generation of AI Operators, specifically for customer operations and customer service teams. Their tools execute workflows to a human-level of precision in a fraction of the time. ...

Support Windows Servers (2008–2019) Troubleshoot apps, backups, Exchange & Office365 Respond to incidents via Remedy What we need: IT support experience Windows knowledge Customer service skills Eligible for Security Clearance Why join us? Competitive salary, holidays, pension, life assurance, volunteering days & more. Apply now and grow your ...

Support Windows Servers (2008–2019) Troubleshoot apps, backups, Exchange & Office365 Respond to incidents via Remedy What we need: IT support experience Windows knowledge Customer service skills Eligible for Security Clearance Why join us? Competitive salary, holidays, pension, life assurance, volunteering days & more. Apply now and grow your ...

Support Windows Servers (2008–2019) Troubleshoot apps, backups, Exchange & Office365 Respond to incidents via Remedy What we need: IT support experience Windows knowledge Customer service skills Eligible for Security Clearance Why join us? Competitive salary, holidays, pension, life assurance, volunteering days & more. Apply now and grow your ...

JTec IT Solutions, headquartered in Newtownabbey, is a trusted provider of IT solutions with over 26 years of experience in delivering tailored ICT support, service, and maintenance to private commercial businesses. Offering a comprehensive range of IT services, JTec supplies network servers, desktop PCs, data backup and recovery solutions … internet connectivity, and software solutions. Dedicated to customer education, we prioritize clear communication to ensure our clients fully understand their IT needs and solutions. With a commitment to forming long-term relationships, JTec emphasizes providing cost-effective, scalable, and reliable IT solutions that grow alongside businesses across Northern ...

closing the sale. Ensuring the achievement of agreed sales targets, KPI’s goals and objectives. The Candidate: 1+ years’ experience in a Sales, Hospitality, Customer Service, or related role Fluent in English & Spanish Good Communication skills Target Driven Money Driven Resilient Customer focussed Positive, hardworking and self … role and you will gain skills to branch further into sales or one of our other departments such as management, marketing, DevOps, Customer Growth, QC, HR, or even operations. We contribute to the continuous learning of our employees and maintain a promotional growth rate of over 80% for internal ...

ambassador of the Client and their products, by embracing culture and tone of voice, within every social interaction delivered. Help identify opportunities to reduce customer effort and drive User satisfaction. Identify and understand customer pain-points, at the earliest opportunity. Monitor forum channels; reviewing, identifying issues or concerns ...

ambassador of the Client and their products, by embracing culture and tone of voice, within every social interaction delivered. Help identify opportunities to reduce customer effort and drive User satisfaction. Identify and understand customer pain-points, at the earliest opportunity. Monitor forum channels; reviewing, identifying issues or concerns ...

very latest 'Full Fibre' to homes and businesses across the nation. With broadband speeds of up to 2000Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Job Overview We now seek ...

through proactive engagement and networking. Arrange interviews, prepare candidates, gather feedback, and manage the offer and acceptance process. Provide a consistently high level of customer service and maintain strong communication throughout the recruitment cycle. Maintain accurate and up-to-date records on the company's CRM system … years' B2B experience. Proven track record of consistently meeting and exceeding sales and performance targets. Proficiency with recruitment technologies and CRM systems. Strong customer relationship management skills with a client-focused approach. Excellent written and verbal communication skills. Meticulous attention to detail and a commitment to accuracy. Highly organised ...

Results-driven and goal-oriented, with a proven track record of delivering business-focused outcomes Excellent communication and stakeholder management skills, with a strong customer service mindset expressed through a fluency in English If you are interested in this position, please submit your application documents in English. Diversity ...

occasional travel (You must be base in the UK/Ireland) Employer: Microsoft Gold Partner About the Role We are seeking a Dynamics 365 Customer Engagement (CE) Functional Consultant to join our growing client. This is an exciting opportunity to work with a Microsoft Gold Partner, delivering innovative solutions … high-impact projects. Key Responsibilities Lead requirements gathering sessions and translate business needs into functional solutions. Configure and implement D365 CE modules (Sales, Customer Service, Marketing). Collaborate with technical teams to ensure successful solution delivery. Provide end-user training and support during deployment and post-go-live. ...

growing our tech team, and welcoming new applications for a QA Engineer. The Role Within this role, you'll work with the Customer Service and Development teams to facilitate testing of new features, aid in the identification and reporting of bugs, and provide insights from test frameworks ...

growing our tech team, and welcoming new applications for a QA Engineer. The Role Within this role, you'll work with the Customer Service and Development teams to facilitate testing of new features, aid in the identification and reporting of bugs, and provide insights from test frameworks ...

growing our tech team, and welcoming new applications for a QA Engineer. The Role Within this role, you’ll work with the Customer Service and Development teams to facilitate testing of new features, aid in the identification and reporting of bugs, and provide insights from test frameworks ...

standard freelance categories, including: Admin Administrative Assistants Market Research Personal Assistant/VA/EA Business, IT & Legal Business Management Commercial Law IT Customer Support Customer Account Management Customer Services Financial Bookkeeping Debt Recovery Financial Accountant Management Accountant Tax Accountant Sales & Marketing Copywriting/Content Writing Data ...

rapid growth, to recruit for the role of Technical Support Engineer. As Technical Support Engineer, you will be an integral part of both the customer and development teams, working collaboratively in an agile environment to provide first class customer support. You will be the connection between our internal … requirements relating to defined SLAs. Become familiar with the operations and deployments of the products. Plan and execute on Issue and Support priorities. Handle customer Incidents as per the defined processes. Design, build, source systems, tools, and processes to meet Support needs. Outline and define Support requirements for Delivery ...