6 of 6 Permanent Customer Service Jobs in Northern Ireland

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Salary: £38,000 per annum Shift Pattern: Monday - Friday, 09:00 - 17:00 100% office-based Key Purpose of the Job: Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the number of calls passed … users and engineers, both internally and externally. To ensure prompt and accurate information is scheduled. To prioritise workload and meet contractual deadlines. To answer customer telephone calls, ensuring internal customer service standards are met. Any other reasonable requests from the line supervisors and the Head of Service ...

implement fit-for-purpose solutions to drive efficiencies. Manage and maintain relevant databases, ensuring security, availability, and data integrity. Liaise with external suppliers and service providers, handling contracts, renewals, and service-level agreements. Ensure outstanding customer service through timely, empathetic, and effective support. Develop company ...

Customer Support Advisor – Digital Streaming Platform Location: Belfast (City Centre, on-site) Hours: Full-time, 40 hours per week Pay: £25,480 annually (paid fortnightly) + 20% uplift for unsociable hours Why this role is different: Customer Support Advisor This is a brand new streaming platform role launching … this isnt just supporting the product — youll be encouraged to use it, know it, and represent it . Brand ambassador element (the fun bit): Customer Support Advisor To do the job properly, youll be given full access to the streaming platform so you can genuinely understand what customers ...

bias towards either Fire or Intruder, although single-discipline engineers (Fire only or Intruder only) are also encouraged to apply. The position covers service and installation, primarily across Belfast and the wider Northern Ireland region. Benefits Fire & Intruder Engineer Competitive basic salary up to £40,000 Strong … provided (optional personal use) Paid travel time (30-minute deduction each way) 20 days holiday plus your birthday off, rising with length of service Call-out rota 1 in 12 (low call-out volume) Sick pay Standard working hours: 8:30am 5:00pm (30-minute lunch) Responsibilities - Fire & Intruder ...