13 of 13 Permanent Customer Service Jobs in Northern Ireland

They will be responsible for the monitoring of, and providing feedback and coaching on, various transaction types. Roles & Responsibilities: Conduct thorough quality assurance evaluations Evaluate the quality of the Customer Service Representatives on various LOBs, including, but not limited to, voice, emails, chat & OP Review, assess and identify coaching and training needs. Deliver coaching and feedback to Customer Service Representatives highlighting strengths and areas for improvement to ensure quality, adherence and excellent customer service Use quality monitoring data management system to compile and track performance at centre, team and individual level, including trend analysis Develop quality improvement plans in collaboration with Team Leaders, Training & Managers Prepares internal and external quality reports for management staff … and collaborative attitude Initiative-taking and must excel in a minimally managed, high-profile position Adaptability, Flexibility, Confidence, and a Willingness to take ownership Essential Criteria: Minimum 2 years’ customer service centre experience Minimum 1 year customer service centre experience within a Quality Assurance/Performance Improvement Coach Role Strong computer literacy including Microsoft Office Suite More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage faults …/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL, Ethernet More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage faults …/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault life cycle. * Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL More ❯

Implementation Engineer - EMEA Nucleus is seeking an Implementation Engineer in the EMEA region to join our Customer Success organization that supports customer onboarding and implementation projects. Implementation Engineers are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus … Implementation team is staffed with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You Will Do Work closely with the sales team to conduct smooth transitions from pre- to … post-sale phase Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful More ❯

be the go-to subject matter expert for our business systems (especially our ERP) providing support and guidance to end-users. You’ll take the lead on managing incidents, service requests, problems, and changes, ensuring everything runs smoothly and meets agreed service levels. You’ll also play a key role in keeping our systems at peak performance – handling … BI to HR, Finance, WMS, and more. Keep systems running at their best by solving issues, monitoring performance, and minimising downtime. Work with vendors, escalate complex issues, and ensure service levels are met. Empower users with guidance, training, and easy-to-use resources. Lead service improvements, run DR drills, and support Lean efficiency projects. Help roll out new … We operate globally across multiple clothing markets, delivering specialist garment solutions tailored to our clients’ exact requirements. With over 250 employees across four companies, we combine creative design, exceptional customer service, and robust supply chains to consistently exceed expectations. Our business is built on stability, expertise, and a commitment to delivering outstanding results for every customer. The Cooneen More ❯

who can think logically to solve problems? As aTechnical Services Engineer at BlueZinc, part of CearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers professionally and amicably. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work. Candidates … help our customers build great businesses with our industry-specific software and embedded payments solutions. Required skills and Experience Experience of database use (preferably SQL Server) Experience working in customer service in an IT environment Experience in using and supporting Windows OSand Windows Office applications Experience in dealing with customers face-to-face, online, or by telephone Exceptional More ❯

Overview Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success Manager. The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients. You'll be part of the company Welcome Strategy, onboarding new … customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value. Key Responsibilities Deliver exceptional customer service to support retention, satisfaction, and revenue growth. Proactively engage with clients to understand needs, drive usage, and identify growth opportunities. On board new customers and ensure a smooth roll out of our products and services. Reconnect … with declining or inactive clients to win back business. Collaborate with internal teams, sharing customer insights to support ongoing improvements. Handle inquiries via phone, email, and web chat with speed and professionalism. Maintain accurate CRM records and contribute to process improvements. Provide strategic support to help clients achieve their goals using our solutions. About You Strong relationship-building skills More ❯

Sales Application Engineer with a strong background in CNC metal cutting to join a growing team. This is a fantastic opportunity for someone who enjoys combining technical expertise with customer interaction, supporting established accounts while also driving new business development across Northern Ireland. The Role As a Sales Application Engineer, you will: Manage and grow existing customer accounts. … technical information for customers. Work closely with technical teams to deliver tailored solutions and demonstrate process improvements. Communicate regularly with internal teams and the National Sales Manager to ensure customer needs are met. What We're Looking For A good understanding of mechanical manufacturing processes . 2-3 years' experience working with CNC equipment or cutting tools. Strong communication … and customer service skills. A team-oriented attitude with the ability to work independently. Based in Northern Ireland with a full UK driving licence. What's on Offer Competitive salary package. Opportunity to work with both local and global teams. Professional development and training opportunities. A supportive environment where your expertise will make a real impact. This is More ❯

Call out To apply for this opportunity you must have or hold the following: • Fire Knowledge (Advanced, kentech and morley would be useful) • Good Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving license This company is … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯

Call out To apply for this opportunity you must have or hold the following: • Fire Knowledge (Advanced, kentech and morley would be useful) • Good Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving license This company is … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯

Degree or similar Strong technical support/helpdesk experience Network/NOC experience would be good to have Systems admin/engineering experience would be good to have Strong customer service skills, positive morale, team player What you'll do as an IT Support Engineer Provide technical support via telephone, emails, ticket response to end users including product More ❯

be... Job Description Developing learning of suite of telecom products Fully explain features and benefits of our products. Working closely with key partners across the major networks. After-sales service to ensure customers are 100% satisfied. Obtaining additional orders or referrals from current customers. Qualifications A confident communicator who is a natural conversation starter. A strong sales background is … with the ability to think on your feet. Ability to negotiate and influence in more complex negotiations on the occasion they arise to find the best resolutions for the customer and the business Qualifications Additional Information What can you expect of us? Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop More ❯

00pm. Job Description Developing learning of suite of telecom products Fully explain features and benefits of our products. Working closely with key partners across the major networks. After-sales service to ensure customers are 100% satisfied. Obtaining additional orders or referrals from current customers. Qualifications A confident communicator who is a natural conversation starter. A strong sales background is … with the ability to think on your feet. Ability to negotiate and influence in more complex negotiations on the occasion they arise to find the best resolutions for the customer and the business Additional Information Still Curious? If you feel we are a good match for each other, you can apply online now! If you’d like to understand More ❯