1 to 7 of 7 Permanent Customer Service Jobs in Northern Ireland with Remote Work Options

we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customer service we think big, and we hire great people. We believe in continuously improving to make a real difference to the careers and … Cloud Applications Consulting, implementation and support services 3000 strong, 255m/£220m revenue business We are an award-winning company who provide world class customer service we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in … supporting Oracle, Microsoft and AWS technologies. We do this while maintaining our focus with core values of Honesty and Integrity, Personal Commitment, No Ego, Customer First, Excellence and Drive. Invest in us and we ll invest in you if you are driven, committed and up for a challenge, we more »

new part time and permanent Business Support Executive They are looking for someone who has a proven track record in providing business support within customer service ideally with a demonstrable background in technical and/or security services The ideal candidate will have the confidence and ability to … the Head of Business Support in overseeing all aspects of the business support department and its processes for all Monitoring Services business streams Provide customer service and administrative support for the various services delivered by Monitoring Services Provide secretarial and administrative support to the Senior Management Team. Liaise … other teams to ensure an effective delivery of all services at all times Deal with and take ownership of enquiries from customers, ensuring excellent customer care and passing on to/liaising with the appropriate person if required. Act as the first point of contact for any complaints, ensuring more »

line remote support * Escalation point for any escalated cases from 1st or 2nd Line. Dealing with complex issues until completion * Work to deliver on Service Level Agreements and ensuring that all support incidents are accurately recorded * Ensure support requests are logged correctly, and support cases are regularly updated * Develop … and maintain support documentation on customer sites as well as internal knowledge base * Responding professionally and delivering excellent customer service at all times Experience * Previous experience within an MSP * Experience supporting Office 365 and supporting products (Exchange Online, SharePoint etc) * Experience with Active Directory, DNS, DHCP and more »

we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customer service; we think big, and we hire great people. We believe in continuously improving to make a real difference to the careers and … experienced Account Manager looking for a new challenge, and the opportunity to work with large scale clients. You will develop an existing portfolio of customer accounts across the public sector in a way that delivers sales and growth targets, maximises revenue whilst delivering the highest level of customer … people, who generate new opportunities and/or lead on responses to large government tenders and Account Managers who manage opportunities into the existing customer base. The successful candidate will have a number of elements to their role: Communicating to clients clearly and addressing their concerns and resolving any more »

Role Overview As a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service desk role within an enterprise environment, excellent problem-solving skills, and a proactive approach to customer service. Key Responsibilities Provide first-level support for all IT-related issues and service requests. Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all … service requests and incidents using IT Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement solutions to recurring issues. Maintain and update technical documentation and knowledge base articles. Assist more »

eager to embark on an exciting and rewarding career in Tech Sales, or looking for the next challenging career move? If you have strong customer service, relationship-building or strong communication skills, motivated to earn commission for the harder you work, this might be right opportunity for you more »

This is an opportunity to join a progressive group within Camlin, making full use of Camlin's innovative technology and instruments to provide a service to customers to identify and locate faults on the electricity supply network before customers are affected. The service currently operates 24/… and limitations of Camlin and other manufacturers' fault location and monitoring equipment Provide technical advice to customers on supported technologies Learn and utilise the customer's GIS systems to obtain cable and connection information Ensure active circuits have correct cable information added to the system Employ Camlin’s fault … communication skills Experience in Electrical Networks Willing to work shifts. DESIRED CRITERIA The following skills will be valuable but are not essential: Experience with customer relations, particularly in a service or support environment. Experience from an electrical background Willing to develop the skills required to take on additional more »