Sr. Escalation Engineer - Client Services
- Hiring Organisation
- Thales
- Location
- City, Belfast, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
Create knowledge and support articles, webinars, white papers, and other materials that help customers use Thales products. Other duties as assigned Technical Knowledge/Skills & Experience Required Essential: Operating Systems & Infrastructure Strong Linux & Windows Server administration skills System performance analysis (CPU, memory, disk, processes, services) Log analysis … have Basic scripting (Bash, Python, PowerShell, REST API fundamentals, JSON/XML parsing) Automation mindset for repetitive diagnostics Basic Git familiarity Troubleshooting & Escalation Skills Analytical & Troubleshooting skills Root Cause Analysis (RCA) Complex log correlation Crisis Management Reproducing customer issues in lab environments Performance bottleneck identification Clear technical documentation ...