11 of 11 Permanent ITIL Jobs in Northern Ireland

Zoom, etc.) Familiarity with Active Directory (user management, group policies) Experience in mobile device management (Intune, etc.) preferred Excellent troubleshooting and customer service skills ITIL Foundation certification desirable. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care ...

Incident Management process What we're looking for Essential Experience managing high-priority incidents within a multi-client or shared service environment Understanding of ITIL principles And ideally, you'll also bring Knowledge of Remedy, ServiceNow, or similar incident management tooling Ability to work as part of shift rota (start ...

chain, logistics, FMCG, or distribution environments being highly desirable. Ideally, you have exposure to ERP platforms such as SAP, WMS, or TMS, familiarity with ITIL, Agile, or PRINCE2 methodologies, and experience supporting testing cycles and change management activities. You are analytical, solution‐oriented, and adaptable, able to work independently while ...

Prior IT team management experience Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations. ITIL Qualified Preferred Demonstrate you can work in in a complex, highly outsourced environment with complex infrastructure Experienced in dealing with Senior Leaders and Customer Stakeholders ...

environment Calm, professional approach in fast-paced situations Analytical mindset with strong problem-solving skills A flexible, positive team-player attitude IT qualifications or ITIL experience (desirable ...

Experience in Incident/Major Incident Management ✔️ Strong communication skills under pressure ✔️ Ability to lead teams you may have never worked with before ✔️ ITIL awareness ✔️ Experience with Remedy or similar ticketing tools is a bonus ✔️ Resilient, decisive, and calm in fast-paced environments 📍 The Details: 📌 Belfast (Hybrid – 3 days onsite ...

will be a key part of the role. Key experience required: Strong background leading a Major Incident or Incident Management function Deep understanding of ITIL-aligned frameworks Advanced ServiceNow expertise, including optimisation and reporting Experience driving automation and AI adoption within operational environments Ability to deliver clear, confident communication during ...

Capita services. Essential Skills & Experience Significant experience managing major incidents in complex environments. Competent in delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding … incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation and communication skills. Ability to stay calm and make decisions under pressure. Strong leadership and people-management. Excellent stakeholder engagement. Analytical problem-solving skills. Continuous-improvement mindset. How This Role Demonstrates Capita's Values Customer First Always ...

Capita services. Essential Skills & Experience Significant experience managing major incidents in complex environments. Competent in delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding … incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation and communication skills. Ability to stay calm and make decisions under pressure. Strong leadership and people-management. Excellent stakeholder engagement. Analytical problem-solving skills. Continuous-improvement mindset. How This Role Demonstrates Capitas Values Customer First Always Ensuring ...

large IT Service Desk in a medium–large organisation Strong people leadership and stakeholder management skills Deep understanding of IT Service Management/ITIL environments Ability to balance strategic improvement with day-to-day operations Confident decision-maker with strong prioritisation skills Experience influencing senior stakeholders across the business Willingness … travel in line with business needs Desirable: ITIL qualification IT or Project Management qualification Experience driving ITSM automation and service transformation Full UK driving licence ...

enable effective mitigation. Drive continuous improvement and automation within our Test and Validation processes. What You'll Bring: Mandatory: Significant experience in an ITIL-based environment. Mandatory: In-depth knowledge of the Managed Customer Solutions landscape. Mandatory: Strong understanding of Test & Validation processes. Mandatory: The ability to obtain security clearance … from SC to DV). ISTQB Foundation and ITIL v3/4 Foundation qualifications are required. If you are a quality-driven professional with the resilience and optimism to help us move forward, we offer unrivalled personal development and a wealth of opportunities to grow. Apply today to be part ...