16 of 16 Permanent ITIL Jobs in Northern Ireland

with excellent communication skills. Ability to explain technical concepts to non-technical users. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality ...

understanding of infrastructure, networking, and end-user support environments Experience managing IT projects and service improvement initiatives Excellent communication and stakeholder management skills Desirable ITIL certification Previous experience within a multi-site environment Experience managing outsourced IT services Exposure to cyber security and governance frameworks Project management experience Why Apply ...

skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first mindset. Strong understanding of ITIL environments and SLA-driven service delivery. High attention to detail and ability to stay calm under pressure. Eligible for Security Clearance (SC minimum; NPPV3 preferred ...

skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first mindset. Strong understanding of ITIL environments and SLA-driven service delivery. High attention to detail and ability to stay calm under pressure. Eligible for Security Clearance (SC minimum; NPPV3 preferred ...

Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations ...

Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations ...

develop your career within a modern 24/7 operational environment, we'd love to hear from you. Skills: NETWORK SECURITY CISCO ROUTING WIRELESS ITIL JBLE1 ...

hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions ...

communication skills for user support. Desirable: Experience in transport, logistics, or regulated industries; Knowledge of SQL, system configuration, or reporting tools; IT certification (Microsoft, ITIL, or relevant application-specific training). Culture: Join a company focused on innovation, sustainability, and growth. Exposure to large-scale digital transformation projects ...

communication skills for user support. Desirable: Experience in transport, logistics, or regulated industries; Knowledge of SQL, system configuration, or reporting tools; IT certification (Microsoft, ITIL, or relevant application-specific training). Culture: Join a company focused on innovation, sustainability, and growth. Exposure to large-scale digital transformation projects ...

skills with the ability to communicate confidently at senior and executive levels Experience driving service improvement initiatives and operational best practices Strong understanding of ITIL-aligned Incident Management processes Eligible to obtain UK SC Security Clearance ...

Recovery and Business Continuity exercises. Strong analytical and problem-solving skills. Knowledge and experience of working within industry best practices and guidelines such as ITIL, NIST, ISO, and CIS environments. Knowledge of common attack types (phishing, malware, ransomware). Familiarity with vulnerability scanning and basic threat intelligence Strong teamwork skills ...

account management/sales teams to ensure client satisfaction Manage and resolve service complaints in a professional manner Process & Service Improvement Implement and maintain ITIL-aligned processes (Incident, Request, Problem, Change) Identify recurring issues and drive problem management initiatives Improve service desk efficiency through automation, documentation, and knowledge sharing Maintain … Team utilisation and productivity Reduction in repeat incidents Technical Operations Manager - Skills & Experience Essential Proven experience managing an IT service desk or support team ITIL certification (Foundation or above) Experience working within an MSP or multi-client environment Strong understanding of SLA-driven service delivery Experience using ticketing/ ...

time management Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Must be willing to work weekends as required. Meticulous attention to detail. Must be willing to travel ...

escalation point for complex production incidents, performing root cause analysis and resolution Manage Incident, Problem, and Change Management processes in line with ITIL principles Oversee application installations, upgrades, fixes, and enhancements across production and non-production environments Monitor application performance, system health, and service availability Manage application stacks across environments … Server Management Studio) Working knowledge of networking tools (SSH, SFTP, traceroute) Scripting experience in PowerShell, Bash, or Perl Strong understanding of ITIL-based support processes Experience with monitoring and observability tooling Demonstrated use of automation to improve efficiency Solid understanding of Change Management Desirable Exposure to cloud or hybrid architectures ...

situations: calm, authoritative and decisive Credible in front of senior customer stakeholders, navigating difficult conversations without losing the relationship Strong working knowledge of ITIL practices Ability to obtain and hold all required clearances (SC, NPPV, etc.) DESIRABLE BUT NOT ESSENTIAL Aruba, or complementary technologies (Juniper, Fortinet, SD-WAN) Automation … enterprise, cisco routing and switching, routing protocols, bgp, ospf, ccie, third line network engineer, network troubleshooting, data network engineer, lan, wan, technical operations authority, itil, incident management, managed services, 24/7 support, sc clearance, nppv, cisco, aruba, juniper, fortinet, sd-wan, belfast, telecoms ...