9 of 9 Permanent ITIL Jobs in Northern Ireland

Code concepts API monitoring and troubleshooting AIOps and intelligent monitoring platforms Education: Bachelor's Degree or equivalent experience required. Master's Degree preferred. ITIL Foundation, Cloud Certifications, or relevant industry certifications are advantageous. What we’ll provide you: By joining Citi, you will not only be part of a business ...

under pressure taking a balanced view of client demands and Kainos commercials. Desirable: Experience of working with key ITSM for example ServiceNow Accreditation of ITIL foundation or similar. The successful candidate will exhibit the following: Delivery Manage the transition of projects from the development environment into support and project manage ...

breach, an unhappy customer, or an overdue action without letting the relationship suffer. Good working knowledge of SLA, change management, and problem management processes (ITIL exposure is a plus, not a requirement). Strong reporting skills — able to turn raw support data into something a customer stakeholder finds clear ...

communication skills for user support. Desirable: Experience in transport, logistics, or regulated industries; Knowledge of SQL, system configuration, or reporting tools; IT certification (Microsoft, ITIL, or relevant application-specific training). Culture: Join a company focused on innovation, sustainability, and growth. Exposure to large-scale digital transformation projects ...

tuning, backup/recovery, security, HA/DR and Azure SQL Knowledge of SQL scripting, PowerShell and database administration best practices Experience working within ITIL service management environments ...

across Capita services. Qualifications & Experience Significant experience managing major incidents in complex environments. Competent in delivering executive summaries during P1 incidents. Strong background in ITIL‐aligned Incident Management. Experience supporting both public‐sector and private‐sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding … incident and problem management interaction. ITIL awareness. Strong documentation and communication skills. Ability to stay calm and make decisions under pressure. Strong leadership and people‐management. Excellent stakeholder engagement. Analytical problem‐solving skills. Continuous‐improvement mindset. How This Role Demonstrates Capita’s Values Customer First, Always – Ensuring timely resolution ...

mentor others and able to give both positive and constructive feedback to others. Desirable Skills Workday certification in HCM, Payroll, or Financials. Awareness of ITIL, ISO20000 principles and best practices Experience with JIRA Service Desk Experience in a Support environment or post deployment services Embracing our differences At Kainos ...

customer leadership, operational teams, regulators, and suppliers. Present service performance, risks, improvement initiatives, and strategic recommendations to executive stakeholders. Operational Governance Ensure adherence to ITIL and customer-specific operational processes. Major Incident & Crisis Management Provide leadership during major incidents and service outages. Coordinate technical teams, suppliers, and customer stakeholders during … within Critical National Infrastructure, Telecommunications or other highly regulated environments. Experience managing geographically distributed delivery teams and third-party suppliers. Hands-on experience with ITIL service management processes. ...

adhering to the disciplines and quality standards of service and project management, ideally with a good understanding of ISO2000 standard . Minimum accreditation of ITIL foundation or similar. Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g., Financial Services, Health … Experience of working with key ITSM for example ServiceNow. Evidence of securing significant follow-on business with an existing client. Intermediary level accreditation in ITIL or similar. The successful candidate will exhibit the following: Delivery Oversee a multi-disciplined service team with a customer centric support approach across multiple locations ...