1 to 25 of 54 Permanent ITIL Jobs in Northern Ireland

reporting quality. Identifying future skills requirements. Expanding knowledge across Capita services. Significant experience in major incident management in complex environments. Strong background in ITIL‐aligned Incident Management. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. You Will Also Have ...

analytical skills Desirable/Nice to Have Experience with event-driven architectures (Kafka, RabbitMQ) Knowledge of database technologies (SQL and NoSQL) Certification in ITIL Experience in high-availability, enterprise-scale systems Certifications in cloud or Agile methodologies Soft Skills Strong communication and stakeholder management skills Ability to work under pressure ...

Code concepts API monitoring and troubleshooting AIOps and intelligent monitoring platforms Education: Bachelor's Degree or equivalent experience required. Master's Degree preferred. ITIL Foundation, Cloud Certifications, or relevant industry certifications are advantageous. What we’ll provide you: By joining Citi, you will not only be part of a business ...

delegation and independent decision-making skills. Excellent communication, organisational and customer-service abilities. A relevant degree or recognised professional IT qualification. Experience within manufacturing, ITIL certification, Windows Server administration or technology project delivery would be advantageous but is not essential. What's on Offer Salary ...

plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across all IT operations. … paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with ...

with excellent communication skills. Ability to explain technical concepts to non-technical users. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality ...

Incident Management process What we’re looking for Essential Experience managing high‐priority incidents within a multi‐client or shared service environment Understanding of ITIL principles And ideally, you’ll also bring Knowledge of Remedy, ServiceNow, or similar incident management tooling Ability to work as part of shift rota (start ...

Incident Management process**What we’re looking for****Essential*** Experience managing high‐priority incidents within a multi‐client or shared service environment* Understanding of ITIL principles**And ideally, you’ll also bring*** Knowledge of Remedy, ServiceNow, or similar incident management tooling* Ability to work as part of shift rota (start ...

team What were looking for Strong hands-on Major Incident Management experience Proven experience leading high-priority incidents in complex environments Good knowledge of ITIL, Incident Management and ITSM tooling Excellent stakeholder management and communication skills Ability to remain calm, make decisions and take ownership under pressure Experience within large ...

cloud cost optimisation/FinOps practices. Experience in a regulated or security-sensitive industry (telecoms, SIM/eSIM or similar). Familiarity with ITIL or similar change/incident management processes. What are Kigen’s benefits? At Kigen we like to ensure our people are well supported and rewarded ...

escalation practices. Desirable Skills Workday certification in Prism,Reporting,HCM, Payroll, or Financials. Professional qualifications or certifications in project management, service management (e.g.?ITIL), or consulting. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that ...

based governance. The role reports to the Global Service Desk Senior Manager and interacts with global teams. Required are 5+ years in IT, strong ITIL knowledge, and proven stakeholder engagement and communication skills. #J-18808-Ljbffr ...

Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to strengthen governance and support for IT service management. You will coordinate ITIL-aligned processes, maintain documentation, and partner with service owners, vendors, and regional teams to ensure compliant and reliable service delivery. The role emphasizes data-driven insights ...

service management processes globally, coordinating governance forums and maintaining process documentation to ensure compliant, low-risk services. The successful candidate will have strong ITIL experience, 5+ years in IT, and proven stakeholder engagement, able to drive continual service improvement and provide insights from data to service owners and leaders. #J ...

A&O Shearman is seeking a Senior ITSM Process Support Analyst to join the Belfast IT team, based in the Belfast office. The role supports ITSM governance across Change & Release, Problem, and Service Design, ensuring ...

global service desk teams, vendors, and stakeholders to prepare information, highlight risks, and elevate decisions to the appropriate process owner or forum. Degree and ITIL certification preferred. #J-18808-Ljbffr ...

Technology Services area. This role focuses on coordinating ITSM processes, governance forums, and ensuring compliant, value-driven service delivery. The role requires strong ITIL knowledge, 5+ years in IT, and excellent stakeholder communication. It offers on-site work at the Belfast office with potential for evolution within the Global Service ...

delivering reporting solutions within Oracle Fusion Cloud, using Oracle BI and OTBI Proven ability to translate business requirements into robust technical solutions Familiarity with ITIL processes Strong analytical, troubleshooting, and problem-solving skills For further information or to request a copy of the job description please contact Stephen Ingram ...

improve service quality. You will work under guidance with governance forums, ensuring compliance, and supporting Change, Problem, and Service Design processes. Strong ITIL knowledge and stakeholder engagement are essential. #J-18808-Ljbffr ...

Desk. The role focuses on governance, evidence collection, and knowledge sharing with process owners and stakeholders. You will balance governance with delivery, work with ITIL practices, and help drive continual service improvement while partnering with technical teams and vendors to ensure compliant and reliable IT services across #J-18808-Ljbffr ...

works with service owners, vendors and stakeholders to drive compliant, low-risk service delivery. The role emphasizes quality checks on changes, alignment with ITIL practices and escalation to process owners or governance forums when needed, while not owning #J-18808-Ljbffr ...

governance, and support Change, Problem, and Service Design activities across the IT organisation. The role requires hands-on, pragmatic delivery while balancing governance. Strong ITIL knowledge, stakeholder engagement and reporting skills are essential for success in this global function. #J-18808-Ljbffr ...

Change, Release, and Problem Management. You will work with service owners, vendors, and stakeholders to drive continued service improvement while balancing governance with delivery. ITIL v4 familiarity and strong analytical skills are essential for success. #J-18808-Ljbffr ...

role focuses on coordinating ITSM processes, maintaining documentation, and supporting governance across Change, Problem, and Service Design activities. The ideal candidate will have strong ITIL knowledge, 5+ years in IT environments, and excellent stakeholder engagement. This position offers stable career progression within a global firm and extensive collaboration with global ...

service delivery across offices. The candidate will balance governance with delivery and work closely with service owners, vendors and stakeholders. Key requirements include strong ITIL v4 knowledge, 5+ years in an IT environment, and proven stakeholder engagement. #J-18808-Ljbffr ...