1 to 6 of 6 Permanent ITIL Jobs in Northern Ireland

to customer reporting on Change, Release and Patching (if applicable) Key Skills: Essential Proven track record showing experience in a similar role within an ITIL-based Service Operation environment Working knowledge of operational Change in an infrastructure environment and software release deployment activities Knowledge and practical use in operating an … IT Service Management toolset for the core process e.g. Change Management Minimum ITIL Foundation V3 Degree or equivalent standard/or applicable career experience Desirable Knowledge of the value of Change and Configuration Management, the links from Change to Configuration and impact on Availability. Experience using BMC Remedy Smart IT … to assist in effective reporting Technical awareness of IT infrastructure (Server, Storage, Networks, Applications, Clients, Security) Knowledge of industry standard approaches to risk management ITIL V4 Foundation Experience of Service Transition activities e.g. Operational Readiness more »

Juniper, etc.). Experience with firewall setup, configuration, and support . A security-minded approach and commitment to best practices. Understanding of ISO and ITIL standards is a plus. Certifications (Cisco, Juniper, Palo Alto, Aruba, etc.) are desirable but not essential. If this sounds interesting then please apply via the more »

preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »

solutions like Elk or Splunk and SQL to create data driven decision tools and dashboards Drive productivity recommending improvements remediation and operational excellence using ITIL methodologies to identify opportunities for improvement Work closely with the multiple teams to ensure robustness scalability and global applicability of solutions Work with project teams more »

and client satisfaction. Required Skills and Experience Proven experience as a Service Desk Analyst or similar role in an enterprise environment. Strong understanding of ITIL principles and IT Service Management best practices. Proficiency in using ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy). Excellent troubleshooting skills and the … skills. Knowledge of cyber security principles and practices is a plus. Ability to work independently and as part of a team. Relevant certifications (e.g., ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are highly desirable. What We Offer Competitive salary and benefits package. Opportunities for professional growth and development. more »

CRISC, CGEIT, CDPSE, etc. Certifications in Public Cloud such as AWS Certified Cloud Practitioner, or AWS Certified Security Specialty Experience working with NIST, COBIT, ITIL, CSA, and/or ISO risk and ITSM frameworks Experience in an influence management discipline such as project management or product management Familiarity with DevOps more »