4 of 4 DemandTrendPermanent Performance Metrics Jobs in Northern Ireland

managing incidents, service requests, problems, and changes, ensuring everything runs smoothly and meets agreed service levels. You’ll also play a key role in keeping our systems at peak performance – handling planned maintenance, running disaster recovery drills, and implementing improvements, all while following best-practice IT procedures. What You’ll Do Be the go-to expert for our business … systems — from ERP and BI to HR, Finance, WMS, and more. Keep systems running at their best by solving issues, monitoring performance, and minimising downtime. Work with vendors, escalate complex issues, and ensure service levels are met. Empower users with guidance, training, and easy-to-use resources. Lead service improvements, run DR drills, and support Lean efficiency projects. Help … with ERP and other business systems. A problem-solver who can think ahead and act fast. Clear, confident communicator who works well with users and vendors alike. Comfortable with performance metrics, process improvements, and automation tools. Proactive, adaptable, and ready to make an impact in a fast-moving environment. Essential Skills & Experience Demonstratable experience in an IT Business More ❯

for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line with business objectives. Maintain compliance with Sonrai's quality management system. UK and international travel may be required as necessary to meet with clients. Frequency More ❯

implementing and optimising a DevOps culture and supporting teams to work in this way. You'll have experience of introducing end-to-end automated testing, deployment pipelines, and introducing performance metrics like DORA, and then acting on the findings to drive efficiency and excellence. You will also demonstrate AI literacy and an understanding of emerging technologies, enabling them … Represent the platform at senior boards, providing clear, strategic updates and influencing decision-making Lead, coach and develop a team of experienced product managers, fostering a culture of high performance and continuous improvement It is essential that you have: Proven experience leading platform and/or infrastructure products at scale Strong technical literacy, including experience with cloud-native architectures More ❯

implementing and optimising a DevOps culture and supporting teams to work in this way. You'll have experience of introducing end-to-end automated testing, deployment pipelines, and introducing performance metrics like DORA, and then acting on the findings to drive efficiency and excellence. You will also demonstrate AI literacy and an understanding of emerging technologies, enabling them … Represent the platform at senior boards, providing clear, strategic updates and influencing decision-making Lead, coach and develop a team of experienced product managers, fostering a culture of high performance and continuous improvement It is essential that you have: Proven experience leading platform and/or infrastructure products at scale Strong technical literacy, including experience with cloud-native architectures More ❯