6 of 6 Permanent Problem Management Jobs in Northern Ireland

Oversee the creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage for uptake Stakeholder Management: Collaborate closely with the client, service teams and third-party suppliers in the creation of the ITIL products for the in-life service. Maintain … continuous service improvement strategy for the contract. Governance and Service Reporting: Experience in establishing service governance to encompass Service structure Organisation Design Business Relationship Management Business Service Planning Service Level Management Risk Management and Issue/Problem Resolution : Experience in risk management. Experience in incident analysis ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support team. Bring your expertise in application support, reliability engineering, cloud technologies, and operational excellence to Citi … Architecture teams to improve system resilience, performance, supportability, and operational readiness. Execute application-level recovery testing and support enterprise resiliency programs. Participate in Incident, Problem, Change, Availability, and Capacity Management processes. Ensure operational procedures, support documentation, and knowledge articles remain current and effective. What we’ll need from ...

Engineering Team Lead At-a-Glance Senior hands-on leadership role spanning people management, architecture, and delivery C#, Java or similar modern backend stack within a distributed, cloud-native environment Hybrid working, Belfast-based Join a globally operating business at Manager level, with real influence over engineering standards … Managers to maintain team velocity Mentor and coach engineers, supporting performance reviews, career development, and skills growth across the team Contribute to incident and problem management, supporting investigation and resolution of production issues where required What You'll Need Essential: Proven experience leading a software engineering team ...

like ITRS, Grafana, Splunk Job scheduling tool such as Autosys. Issue tracking and reporting using tools such as Service Now Knowledge/experience of problem Management Tools. Good all-round PC skills. (I.e. Windows OS/Networks/General Hardware) What we’ll provide you: By joining Citi ...

documentation. Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and elevate to business and technology management in a timely manner. Ensures that storage and archiving procedures are in place and functioning correctly Formulates and defines scope and objectives for complex … application enhancements and problem resolution Reviews and develops application contingency planning to ensure availability to users. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testing and deployment into production. Engages in post implementation analysis ...

context to guide service discussions, coordinate issue resolution, identify operational risks and bring customer feedback to the right teams across support, professional services, account management, product and engineering. The role suits someone who can move comfortably between a technical conversation and a customer or executive discussion, bringing clarity, sound … judgement and follow-through to both. Your contribution Incident & Problem Management Coordinate P1/P2 responses and maintain transparency Lead Post-Incident root cause analysis Monitor recurring issues and recommend preventive measures Track resolution times and customer satisfaction metrics Technical Guidance & Support Provide expert-level consultation on implementation ...