13 of 13 Permanent Problem Management Jobs in Northern Ireland

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Custody Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve … meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding ...

Oversee the creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage for uptake Stakeholder Management: Collaborate closely with the client, service teams and third-party suppliers in the creation of the ITIL products for the in-life service. Maintain … continuous service improvement strategy for the contract. Governance and Service Reporting: Experience in establishing service governance to encompass Service structure Organisation Design Business Relationship Management Business Service Planning Service Level Management Risk Management and Issue/Problem Resolution : Experience in risk management. Experience in incident analysis ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support team. Bring your expertise in application support, reliability engineering, cloud technologies, and operational excellence to Citi … Architecture teams to improve system resilience, performance, supportability, and operational readiness. Execute application-level recovery testing and support enterprise resiliency programs. Participate in Incident, Problem, Change, Availability, and Capacity Management processes. Ensure operational procedures, support documentation, and knowledge articles remain current and effective. What we’ll need from ...

responsibilities, ensuring the reliability, scalability, and continuous improvement of critical systems. The ideal candidate will have deep experience in Python development, support and incident management, modern delivery methodologies, cloud platforms, and front-end JavaScript technologies. Key ResponsibilitiesProduction Support & OperationsProvide L2/L3 support for Python-based applications in production … environmentsMonitor system performance, troubleshoot incidents, and perform root cause analysisDrive incident resolution, problem management, and continuous service improvementImplement and enhance monitoring, logging, and alerting solutionsPython DevelopmentDesign, develop, and maintain scalable applications using PythonWrite clean, maintainable, and well-tested code following best practicesContribute to architecture decisions and technical designOptimize ...

responsibilities, ensuring the reliability, scalability, and continuous improvement of critical systems. The ideal candidate will have deep experience in Python development , support and incident management , modern delivery methodologies , cloud platforms , and front-end JavaScript technologies . Key Responsibilities Production Support & Operations Provide L2/L3 support for Python-based … applications in production environments Monitor system performance, troubleshoot incidents, and perform root cause analysis Drive incident resolution , problem management, and continuous service improvement Implement and enhance monitoring, logging, and alerting solutions Python Development Design, develop, and maintain scalable applications using Python Write clean, maintainable, and well-tested code ...

RESPONSIBILITIES Install, monitor, maintain, support, and optimize all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors … code tooling. Experience participating in or running incident bridges. Customer focus, with a passion for delighting customers. Experience in cloud technical support, operations, incident management is preferred, but not required. Demonstrate ability to quickly learn new technical disciplines and then train others. #J-18808-Ljbffr ...

offerings. RESPONSIBILITIESInstall, monitor, maintain, support, and optimize all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors … code tooling. Experience participating in or running incident bridges. Customer focus, with a passion for delighting customers. Experience in cloud technical support, operations, incident management is preferred, but not required. Demonstrate ability to quickly learn new technical disciplines and then train others. Only Oracle brings together the data, infrastructure ...

Monitoring, observability and alerting across cloud infrastructure, platform services and supported application environments; Cloud engineering and automation, including Infrastructure as Code, deployment pipelines, configuration management and standards-led delivery; and Promoting service resiliency through proactive issue identification, operational insight, automation and continuous improvement. Improve the reliability, resilience and performance … text-decoration: none; color: ; tr th, tr td border: 1px solid ; tr th background-color: ; What you will have Business Competencies Strong analytical and problem-solving skills, with a logical approach to issue identification, diagnosis and service improvement. Technically curious, with an enthusiasm for understanding a broad ...

RESPONSIBILITIESInstall, monitor, maintain, support, and optimize all production server hardware and software. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors ...

support key database for applications used by A&O Shearman that keep the firm running. These include the firm’s finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. … actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data ...

support key database for applications used by A&O Shearman that keep the firm running. These include the firm’s finance and customer relationship management systems, as well business intake and time capture. You will support other business critical applications, including file transfer, legal technology and various application services. … actions into automated processes Analyse database capacity metrics on all server infrastructure Provide expertise for database engineering to optimise database migrations, queries and performance Management and monitoring of SQL availability groups and clustered SQL servers Lead in database related projects and ensure timely delivery. Analyse and use data ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...