are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct rootcauseanalysis for incidents and contribute to service improvement. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, including monitoring, call handling, and incident management. More ❯
are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct rootcauseanalysis for incidents and contribute to service improvement. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, including monitoring, call handling, and incident management. More ❯
are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct rootcauseanalysis for incidents and contribute to service improvement. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, including monitoring, call handling, and incident management. More ❯
are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct rootcauseanalysis for incidents and contribute to service improvement. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, including monitoring, call handling, and incident management. More ❯
solutions. Acting as the final escalation point for complex issues beyond the scope of 1st and 2nd line support. Overseeing critical incident resolution to ensure minimal downtime, including conducting root-cause analysis. Supporting risk identification and mitigation across the managed service. Monitoring and reporting on performance, including SLAs and KPIs More ❯
analytical Customer Insight and Data Solutions analyst to play a pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross … compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels. Support sales team with customer presentations and proposals for business solutions. Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey. Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line … with regional requirements. Researching financial and regulatory reports, problem solving and working to find rootcause analysis. Proactively identify and champion initiatives that enhance service delivery. Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand. Coach and mentor any team that report to More ❯
analytical Customer Insight and Data Solutions analyst to play a pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross … compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels. Support sales team with customer presentations and proposals for business solutions. Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey. Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line … with regional requirements. Researching financial and regulatory reports, problem solving and working to find rootcause analysis. Proactively identify and champion initiatives that enhance service delivery. Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand. Coach and mentor any team that report to More ❯
analytical Customer Insight and Data Solutions analyst to play a pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross … compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels. Support sales team with customer presentations and proposals for business solutions. Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey. Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line … with regional requirements. Researching financial and regulatory reports, problem solving and working to find rootcause analysis. Proactively identify and champion initiatives that enhance service delivery. Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand. Coach and mentor any team that report to More ❯
