3 of 3 Permanent Root Cause Analysis Jobs in Northern Ireland

updates. Maintain clear and consistent communication with customers throughout the fault resolution process. Escalate issues appropriately to internal stakeholders and third-party providers. Conduct root cause analysis and assist in implementing service improvements. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, covering monitoring, call ...

Problem management support. Architect and Design Solutions that are resilient, secure, and scalable across on-premise and cloud environments. Perform problem identification and root cause analysis for complex issues. Perform regular health checks identifying and recommending any potential service improvements Participation and engagement in Projects/Service … Specialism Below Experience of architecting, designing, configuring, implementing, developing and supporting complex solutions with a value in excess of £1m. Experienced in impact analysis and technical risk assessment. Previous experience of budgetary and financial controls are desirable. Experienced in driving colleague/customer results through management of direct/ ...

escalation point for complex issues beyond the scope of 1st and 2nd line support. Overseeing critical incident resolution to ensure minimal downtime, including conducting root-cause analysis. Supporting risk identification and mitigation across the managed service. Monitoring and reporting on performance, including SLAs and KPIs ...