9 of 9 Permanent SLA Jobs in Northern Ireland

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner More ❯

role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You More ❯

relevant processes Analyse build requests and specifications and convert to virtual and physical server builds in-line with process Meet or exceed the customer SLA Effective communication to the customer and within the team Infrastructure Thorough understanding of IT infrastructure & IT ideologies and the interaction between physical and virtual layers More ❯

work independently, take ownership and drive solutions for the clients. • Must be able to manage multiple, often competing, priorities and client requests effectively within SLA contractual obligations. • Experience managing projects, issues, and milestones within the context of the Software Development Life Cycle (SLDC). Technical Background: • Experience in IT related More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯

Salary: £38,000 Role: Data center Engineer Location: Acton, London We re recruiting for Engineers to work within a team carrying out cabling infrastructure and network hardware support at client sites. The work will include all types of patching, break More ❯