10 of 10 Permanent SLA Jobs in Northern Ireland

Linux would be beneficial. Strong communication and problem-solving skills with a genuinely customer-focused approach. Ability to manage multiple incidents and priorities within SLA-driven environments. Flexibility to work within a rotating shift pattern, including nights, weekends and holidays. Additional Information Why Version 1 Be part of a global ...

experience in service delivery, IT support, or technical account management. Understanding of incident management, change management, and problem resolution. Familiarity with ITIL frameworks, SLA/KPI management, and customer engagement. Strong communication and relationship-building skills. Experience with JIRA, ServiceNow, or other ITSM tools. For Senior Candidates: 5+ years ...

Service Desk Engineer on contract. The role covers first and second line support, Windows 10/11, Microsoft 365, AD/Entra ID, and SLA-driven incident management. Ideal candidates will have strong ticketing experience, excellent communication skills, and the ability to work across enterprise IT environments. Competitive daily rates ...

Professional) + **GIAC Certifications:** **GCIH** (Incident Handler), **GCIA** (Intrusion Analyst), **GCDA** (Detection Analyst), or **GASAE** (AI Security Automation Engineer)**Success Metrics (KPIs)****Queue & Dispatch SLA -** 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs.**Knowledge Base Freshness -** 100% of operational runbooks reviewed and indexed ...

fast-paced environment. Use data and AI tools to build dashboards and insights that drive change, tracking performance against CSAT, NPS, QA and SLA targets. You'll Succeed with People leadership & coaching: 3-5 years directly managing a team, with the ability to motivate, develop and support people through regular ...

hiring multiple Service Delivery Manager roles across Belfast, London, Dublin and Toronto. You will oversee enterprise customer service delivery, ensuring SLA/KPI adherence and timely resolutions while collaborating with support, engineering and product teams. Prior experience with KX products such as KX Insights or KDB+/q is valued. ...

existing POS (Point of Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...

ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer/company SLA and KPI targets and contractual obligations are fully achieved. What will you be responsible for? Identify system faults through electrical testing procedures and with ...

Belfast to support, maintain and improve products and ancillary equipment. You will perform corrective and preventive maintenance to satisfy customer requirements and meet SLA/KPI targets. You will identify faults, install and commission on-vehicle and on-street equipment, update documentation, liaise with the local team, and ensure health ...

Monitor network performance and alerts using enterprise network monitoring tools, taking proactive action where required. Ensure incidents are investigated, progressed and resolved within agreed SLA targets. Maintain accurate and meaningful incident records, ensuring customers receive clear and timely updates throughout the resolution process. Escalate incidents appropriately to relevant technical teams … operational stakeholders and external suppliers. Coordinate multiple stakeholders during fault resolution, ensuring ownership, actions and next steps are clearly understood. Ensure service commitments and SLA requirements remain a consistent priority throughout the shift. What We're Looking For We're looking for an experienced technical operations professional with a strong ...