2 of 2 Permanent SLA Jobs in Northern Ireland

bespoke and newly introduced applications. Perform application troubleshooting, installation, and reinstallation. Log and manage incidents, service requests, and changes using an ITSM tool, ensuring SLA compliance. Support office moves, including surveys, ad-hoc requests, post-move support, and project-related relocations. Provide multi-function device (MFD) and printing support, including ...

this could be the perfect next step. 🔧 What you’ll be doing As the on-shift lead , you’ll ensure smooth service delivery, strong SLA performance, and effective incident management: Lead and coordinate NOC engineers during your shift Allocate work and ensure tasks are handled by the appropriate teams Coordinate ...