5 of 5 Permanent SLA Jobs in Northern Ireland

of ICT and deputise as needed You'll Bring: Experience as an IT Manager, Service Delivery Lead, or Infrastructure Manager A track record of supplier/vendor management and SLA/KPI oversight Broad infrastructure knowledge (Office 365, AD, patching, hybrid environments) Security awareness and ISO-aligned best practice implementation IT Manager Belfast | Service Delivery Manager NI | Infrastructure Manager Jobs More ❯

of ICT and deputise as needed You'll Bring: Experience as an IT Manager, Service Delivery Lead, or Infrastructure Manager A track record of supplier/vendor management and SLA/KPI oversight Broad infrastructure knowledge (Office 365, AD, patching, hybrid environments) Security awareness and ISO-aligned best practice implementation IT Manager Belfast | Service Delivery Manager NI | Infrastructure Manager Jobs More ❯

offering strategic advice and ensuring high-quality, best-practice solutions. Own and manage client relationships, escalations, and complex support cases. Oversee ticket queues across Workday HCM functional areas, ensuring SLA adherence and resolution quality. Support presales activities, including solution demonstrations, scope definition, and effort estimation. Develop and enhance AMS offerings to keep Kainos at the forefront of the Workday ecosystem. More ❯

maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer/company SLA and KPI targets and contractual obligations are fully achieved. What will you be responsible for? Identify system faults through electrical testing procedures and with Vix software monitoring tools Rectify system More ❯

Field Engineer Belfast 1 Year Fixed Term Contract Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. This role is offered on a 12-month fixed term contract. Key Responsibilities … with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done in real time through accurate More ❯