6 of 6 Permanent SLA Jobs in Northern Ireland

related technologies. Previous experience of working in a Structured Service Desk environment. Microsoft Active Directory. Proven track record in resolving IT issues within SLA deadlines. Office 365 & Azure AD Administration. Some experience of problem analysis and incident resolution. Some knowledge of networking technologies. Full Driving licence and access to your ...

incidents from start to finish ✅ Leading crisis calls and coordinating technical teams ✅ Keeping stakeholders updated with clear, confident communication ✅ Ensuring incidents are resolved within SLA targets ✅ Reviewing incidents and driving continuous improvement ✅ Making key decisions when it matters most 🎯 What We’re Looking For: ✔️ Experience in Incident/Major Incident ...

Senior Major Incident Manager Office based - Belfast new command hub (with on-call requirements) Permanent As part of our investment in technology operations, were establishing the Command Hub in Belfast to strengthen how we coordinate ...

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we ...

We are recruiting a Service Desk Analyst to support our Service Desk in Belfast. You will provide the first line of support for incident investigation and resolution for customers. Please note that this is a ...

Field Engineer Belfast Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Undertake advanced diagnostics, repair, and replacement … Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done ...