14 of 14 Permanent Service Delivery Jobs in Northern Ireland

in Region Date: 23 Apr 2025 Requisition ID: Senior Consultant, Finance Transformation, Business Consulting,Belfast or Derry/Londonderry The opportunity Our Finance Transformation team delivers globally integrated Finance service offerings to our clients. Our Finance team assists clients in building Finance functions that are business-focused, cost-effective and agile in meeting the needs of all their stakeholders. … to work across multiple sectors and specifically those with a strong background in Finance transformation and technology.We are seeking individuals with consulting experience who have gained project and programme delivery experience. Your key responsibilities Working in our Finance Transformation practice, you will: Work as part of a client engagement teams with diverse skills and backgrounds. Develop in an innovative … budget. Foster relationships with client personnel at appropriate levels. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Manage expectations of client service delivery. Develop and maintain long-term client relationships and networks. Contribute to PI Finance practice development specifically in the areas of operations, thought leadership, marketing activities and training Skills More ❯

Senior Service Delivery Manager Position Description Are you a passionate Senior Service Delivery Manager looking to work on impactful projects that improve lives while being part of a globally recognised, award-winning employer? If so, discover where complex meets meaningful, and join CGI as a Senior Service Delivery Manager in the Scotland & Northern Ireland … All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a Senior Service Delivery Manager within CGI's Scotland & Northern Ireland Business Unit, you will be integral to driving service excellence for a key public sector client. This is a … high-impact role where you will take ownership of delivering a new and transformed IT solution. You'll work alongside CGI and client stakeholders to ensure service performance exceeds expectations, aligning with both business needs and contractual obligations. You will lead the delivery of managed services, monitoring performance through key service metrics and proactively managing risks, escalations More ❯

The configuration and support of hybrid cloud infrastructure, this must include Azure and/or M365. 3) Evidence of diagnosing and resolving complex problems in a hybrid environment. Managing service desk tickets to adhere to SLA's, providing on site and remote support. 4) Please demonstrate your experience in two of the following areas: a) Supporting enterprise level network … new Infrastructure technologies and the specification and design of ICT systems and solutions Procurement of hardware, software and services for small to medium-sized systems and the management of service delivery contracts Delivery of ICT Best Practice and a high level of customer service to all Invest NI staff. For further information on this ICT Infrastructure More ❯

experience at the very highest level; someone acutely technical. The CTO is an executive role and will lead the studio's operational and technical teams in relation to the delivery of in-camera visual effects, motion capture, and 3D/4D volumetric scanning among other supporting facilities. Studio Ulster is a partnership with Belfast Harbour Studios and is supported … Candidate Studio Ulster Ltd is looking for a Chief Technical Officer- someone who is experienced at the very highest level of the film industry to lead on the technical delivery of Virtual Production in all its forms at the studio. This is an Executive level role with strategic responsibilities for the technical services at Studio Ulster. The CTO will … oversee the technical teams and lead on all technical operations and production services delivery at Studio Ulster. This critical role will help steer the technical direction and strategy of the company and the CTO will be at the helm of the technical operations as over £20m worth of equipment is installed and commissioned at Studio Ulster later this year. More ❯

on Finance matters and stay abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and on budget Monitor progress, manage … risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies Foster an innovative and inclusive team-oriented work environment and play an active role in More ❯

on Finance matters and stay abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and on budget Monitor progress, manage … risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies Foster an innovative and inclusive team-oriented work environment and play an active role in More ❯

The Role: This is a senior position responsible for managing a multidisciplinary team covering asset maintenance, engineering support, planning, and stores management. The role blends leadership, strategic planning, operational delivery, and a strong focus on safety and compliance. You'll be working on a wide range of infrastructure projects, helping to modernise systems, support decarbonisation efforts, and improve overall … service delivery across a busy and dynamic estate. What You'll Be Doing: Leading a team of engineers, planners, and technical staff Overseeing mechanical and electrical maintenance and upgrades Driving innovation in asset management and supply chain operations Supporting energy and sustainability initiatives Managing budgets, procurement, and team development Embedding a strong health & safety culture across all operations More ❯

work within our SRE teams to design, build and iterate on our O11Y platform. This engineer will have to work both hands on and strategically with our architects, global service delivery and product teams to plan an observability road map and then execute on those plans. Responsibilities: Assess & Enhance Observability: Review the current observability platform, identify areas for … improvement, and guide the team in enhancing monitoring, logging, tracing, and alerting capabilities. Design & Implement Solutions: Develop and optimize observability solutions that provide deep insights into system and service health. Dashboard Development: Assist teams in creating clear, informative, and actionable dashboards to improve system visibility. Automation & Alerting: Automate monitoring and alerting processes, including enrichment strategies and ML-driven anomaly … detection where applicable. Cross-Team Collaboration: Work closely with ICO and product development teams to ensure seamless visibility into system and service performance. Strategic Observability: Partner with key stakeholders to develop a unified observability strategy aligned with business and operational goals. Qualifications: At least 5 years of professional experience, some of which should have focus on Observability. Excellent knowledge More ❯

with remote working and 1-2 days a month in the Belfast office. An excellent opportunity for a Change Manager to join our team to be responsible for the service delivered to a large customer with a vast portfolio of technologies. What you will be doing: Be responsible for the Change Management and appropriate release process for the customer … Support ISO compliance procedures and audit activities annually. Support Project teams to ensure Change management procedures are incorporated into their plans for new solutions and services Liaise with the Service Delivery and the wider Technical teams during the design, build and transition to production Authoring Internal Reporting monthly and contributing to customer reporting on Change, Release and Patching … What we are looking for: Proven experience of working in Service Delivery/Service Management within a large outsourced environment spanning multiple geographies and business units. Excellent knowledge of all ITIL service delivery and service support processes. Experience working in an environment based on best practice frameworks such as ITIL Sound knowledge of IT More ❯

strategic work. What Are The Responsibilities? Serve as the primary technical liaison between managed services teams and engineering, translating operational workflows into agentic AI architectures Lead discovery sessions with service delivery teams to identify automation opportunities and design AI-powered solutions Partner with service line leaders to understand client needs and translate them into scalable AI capabilities … AI technologies and their application to intelligence workflows Build proof-of-concepts that demonstrate the value of agentic automation to stakeholders Create reusable agent templates and tools that accelerate service transformation Establish best practices for prompt engineering and agent behavior design Drive adoption of AI agents across different service lines through training and evangelism Ability to balance innovation … with practical delivery requirements Required and Preferred Education and Experience Degree in Computer Science, AI/ML, or equivalent experience 8+ years combined in software architecture and intelligence analysis with 4+ years focused on AI/ML systems Proven experience building production agentic AI or intelligent automation systems Track record of successful digital transformation initiatives Experience in professional services More ❯

IT Services Attend networking and industry events to develop new business opportunities Negotiate commercial terms, including multi-year contracts Work closely with internal departments (Sales Ops, Pre-Sales, Finance, Service Delivery) to ensure smooth onboarding and delivery Manage and develop ongoing client relationships The Ideal Candidate 3+ years of B2B sales experience , ideally in IT, telecoms, or More ❯

firm. Key Tasks: The role of the Team Lead is to oversee the day-today operation and people management of the Document Checking department, ensuring a high level of service delivery . Manage the team effectively by conducting individual feedback sessions, one-on-one meetings, regular team meetings, ensuring that all staff members are informed of the points … conducting regular check-ins, with responsibility for implementing formal management procedures where necessary Engage in conversations about process improvements and more efficient work methods Maintain a high level of service which exceeds client expectations through coordination with colleagues, clients, and third-party suppliers to facilitate the efficient and timely delivery of work in the department Address service failures, recommend solutions, and escalate issues as required Ensure continuity of service by providing cover for other roles on an ad hoc basis e.g. workflow management Consult with Document Expert to provide feedback and guidance to the team on technical points Work closely with colleagues to ensure smooth handover at start and end of shift Oversee larger projects More ❯

team (DWX) is responsible for: Providing effective E2E support throughout the complete Matrix organization of Digital Workplace and across the Digital organization. Managing the DW suppliers to ensure the service delivered to the end users is to the expected level of service across all DW products. DWX ensures DW services and products are delivered the same way (harmonized … new needs from the business and feed that to the DW products (Laptops/Pcâ€TMs/Printers/Smartphones/Techbar/Meeting Rooms etc) to improve the service delivered and product quality. DWX communicates any DW vision & product developments or strategy changes directly to the business via ISR/DIG forums. *Description of Role * Based in Belfast … business relationship with the Airbus business functions on site. will be expected to work closely with the DW SDM based in Belfast (and UK proximity support teams) to ensure delivery of service from sub contractors and escalate/resolve when intervention is needed. It's imperative there is a close working relationship with the Service Delivery More ❯

operations and Line management of 14 staff in Belfast and remotely managing a team of 6 in London. The role will consist of three pillars: Line Management of staff Service Delivery Stakeholder engagement Desirable Criteria Team leader experience in a Professional Services environment Evidence of providing exceptional client service Experience of working in a busy target driven More ❯