8 of 8 Permanent Service Delivery Jobs in Northern Ireland

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault life cycle. * Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL More ❯

comes from our friendly environment and outstanding people. That's the Ciena network.# Position Overview This position reports directly to the Vice President, Customer Operations.You will lead the field service partner ecosystem supporting EMEA, APAC & Subsea customers in more than 50 countries, as well as select global strategic business owners (technical support, managed services).Lead and develop an internationally … satisfaction based.Your thoughtful leadership and collaborative, consultative approach will drive the success of both regional and global business owners.You will translate complex business needs into scalable, partner-based field service solutions-including field engineering, installation, and commissioning of telecom networks.You will identify, evaluate, and manage partners capable of fulfilling Ciena's evolving business requirements.You will own the full partner … lifecycle: identification, capability assessment, commercial evaluation, contracting, onboarding, operational planning, transition, and "go live."You will establish and manage KPIs to ensure optimal performance in cost, value, service quality, customer satisfaction, and business agility. Key Responsibilities Drive the services partners business strategy, ensuring alignment with Ciena's global objectives and regional market needs. Lead and develop an internationally distributed More ❯

Location: Belfast Workplace: Hybrid The opportunity: The Business Transformation Lead - Contract (12 months) will drive business and operational change to enhance the efficiency and effectiveness of client service delivery through digital content solutions to better support its lawyers and business professionals by optimizing content retrieval and data governance within the Firm's internal and external platforms. As part More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery … ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to … necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident Information * Manage the progression and closure of other lower priority incidents. * Conduct incident reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery … ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to … necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident Information * Manage the progression and closure of other lower priority incidents. * Conduct incident reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools More ❯

accurate triage of support cases, assessing case type, impact, urgency, and priority. Design, build, and deliver Workday reports (Advanced, Matrix, Composite, dashboards) tailored to customer requirements. Ensure compliance with Service Level Agreements (SLAs), particularly around Target Response and Fix Times. Collaborate with the Reporting Functional Manager to review ticket volumes and drive process improvements and best practices. Participate in … client meetings to provide insight, suggest improvements, and deliver enhancements. Identify opportunities for improving internal tools, templates, and support delivery processes. What we are looking for: Good understanding of Workday products either/or HCM as well as Workday Reporting. Hands-on experience with Workday Reporting, including calculated fields, dashboards, and report performance tuning. Strong customer engagement skills - able … of ticketing and case management tools such as ServiceNow. Proactive and collaborative, with a strong focus on quality and customer success. Basic commercial understanding of time tracking, utilisation, and service delivery metrics. Willing to travel occasionally within the region (minimal travel expected). Nice to have: • Workday HCM, Reporting Certification • Professional qualifications in your area of expertise • Experience More ❯

Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for … used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or … each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are More ❯