1 to 25 of 50 Permanent Service Delivery Jobs in Northern Ireland

Service Delivery Manager Please note sponsorship is not available for this role, and all candidates MUST be in a commutable distance to Banbridge. Banbridge | Fully on-site | ~ 45-60k An established and rapidly growing engineering and manufacturing organisation is appointing an experienced IT Service Delivery … newly created position offering the opportunity to shape how IT services are delivered across a growing, multisite business. You will take ownership of the service desk, develop the existing support team and help build a scalable service-delivery model that keeps pace with the organisation's continued ...

those who display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Role Overview As a Service Delivery Manager , you will be responsible for managing client relationships and ensuring the successful delivery of services. You will collaborate closely with … customers, the wider Service Delivery team, and Technical Consultants to deliver high-quality outcomes and drive customer satisfaction. Roles & Responsibilities Service Reporting:Produce both customer and internal service reporting. Service Reviews:Conduct regular reviews with customers. Customer Management:Handle escalations, issues, problems, and requirements. Financial ...

appointment.JOB DESCRIPTIONJOB TITLE: Specialism Lead (EnAble Programme)Post 1 – Finance Specialism LeadREPORTS TO: EnAble Business Transformation Workstream LeadRESPONSIBLE FOR: Leading the provision of specialist service input to the EnAble Programme and ensuring the alignment and integration of the programme’s implementation with existing EA services and processes.The role will … work collaboratively with both the Business Transformation and Technical Workstream Leads to support joined-up delivery across the programme.ENABLE PROGRAMME BACKGROUNDThe EnAble Programme has been established to replace EA One, the Education Authority (EA)’s current Enterprise Resource Planning (ERP) system, and aims to deliver an integrated, efficient, scalable ...

Service Delivery Manager Dungannon | £40,000-£50,000 | Hybrid working MCS Group is delighted to be partnering with an established and growing Northern Ireland organisation in its search for an experienced IT Service Delivery Manager . This is a newly created position offering genuine ownership … service delivery. You will lead a small, capable internal support team, manage operational performance and ensure incidents, escalations and service issues are driven through to completion. This is not an entry-level management opportunity or a purely strategic position. The successful candidate must be comfortable managing people, setting ...

display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared … service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

Group is recruiting an IT Service Delivery Manager for an established engineering and manufacturing organisation in Banbridge, Northern Ireland. The role leads the internal IT support function, owns the service desk and builds a scalable service-delivery model to support multi-site expansion. You will ...

company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Junior Services Project Manager Driving successful services delivery is critical to customer satisfaction and business performance at Ciena. This role leads complex services projects across the United Kingdom, aligning technical execution, commercial … central role in delivering consistent, high‐quality outcomes across the full project lifecycle. How you will make an impact Lead end‐to‐end delivery of services projects across the United Kingdom, ensuring scope, schedule, cost, and quality commitments are met. Coordinate cross‐functional resources, including engineering teams, partners ...

client relationship management and lead development of major proposals and bids, including acting as Bid Lead for high value pursuits. Experience in the delivery of large-scale business/technology programmes Experience in Waterfall and Agile methodologies Experience analysing systems and procedures, process design and modelling, and creation … that drive digital transformation, innovation adoption, and business strategy execution for utilities Collaborate with senior client leaders and develop their respective vision, strategic objectives, delivery plan, and operating model Monitor evolving energy system requirements and develop business cases for clients to ensure future proof and resilient business models Conduct ...

client relationship management and lead development of major proposals and bids, including acting as Bid Lead for high‐value pursuits. Experience in the delivery of large‐scale business/technology programmes Experience in Waterfall and Agile methodologies Experience analysing systems and procedures, process design and modelling, and creation … that drive digital transformation, innovation adoption, and business strategy execution for utilities Collaborate with senior client leaders and develop their respective vision, strategic objectives, delivery plan, and operating model Monitor evolving energy system requirements and develop business cases for clients to ensure future proof and resilient business models Conduct ...

Group is seeking a Senior Service Manager for its DPS Service Division in Bangor, UK. The role leads the service department, focusing on growth and day-to-day operations, including emergency call-outs and 24/7 support, to ensure efficient, customer-focused delivery. The successful candidate … will manage a team of engineers, coordinators and apprentices, implement policies, monitor KPIs, and drive continuous improvement across service delivery and business processes. #J-18808-Ljbffr ...

collaboration tools. Improving the reliability, security and integration of core systems. Strengthening data governance, reporting and organisational insight. Setting the direction for IT service delivery and holding external suppliers accountable for quality, performance and value. Building digital confidence and supporting colleagues through change. Identifying responsible opportunities … developing teams. A strong track record of leading organisation-wide digital change, simplifying processes and demonstrating measurable improvements in efficiency, staff experience and service delivery. Experience of managing external technology providers, contracts, budgets and service performance, with the ability to secure value for money and hold suppliers accountable. ...

recruiting a Senior Service Delivery Manager to shape the success of a major transformation programme. You will drive service excellence, strengthen client partnerships, and ensure services evolve to meet changing business needs. This hybrid role is based primarily at the client site in Belfast (2–3 days ...

play a leading role in delivering secure, high-quality IT services that enable critical public sector organisations to achieve meaningful outcomes. As a Senior Service Delivery Manager, you\'ll help shape the success of a major transformation programme by driving service excellence, strengthening client partnerships, and ensuring ...

Group is seeking an IT Service Delivery Manager in Dungannon to lead a small internal IT support team, drive service performance and ensure incidents are resolved efficiently. The role blends leadership with hands-on technical work and requires experience managing IT services, a strong MS 365/ ...

leadership, performance and continued growth of their Belfast operation. This is a senior leadership position with broad responsibility across people, operations, customer delivery and business performance. Working closely with the CEO and wider executive team, the Site Lead will play a key role in shaping how the organisation scales … collaboration across the site. Support workforce planning and organisational design as teams grow. Build a strong culture of accountability, ownership and continuous improvement. Customer & Service Delivery Ensure consistently high standards across customer implementation, service delivery and support. Work closely with customer-facing, product and commercial teams ...

display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared … service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

display and foster them,?its deeply embedded within our DNA. Invest in us and well invest in you!.? Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self ...

Technical Account Manager Belfast | £55,000 + benefits | Permanent | Office-based Are you an experienced Account Manager, Client Delivery Manager or Operations Lead who enjoys leading teams, managing stakeholders and bringing structure to complex client accounts We're working with a growing Belfast-based management services business that partners … with large global organisations, providing specialist support across project management, data, security, finance, compliance and operational delivery . They're now looking for a Technical Account Manager to take ownership of the operational side of one of their key global client accounts. The Role This is a slightly different ...

something bigger. Main Purpose of the Role & Responsibilities in the Business As an EDM Support Manager , you will oversee the day-to-day delivery of support for the Kainos EDM product. This includes managing people, customer interactions, support processes, releases, and reporting, all while ensuring adherence to defined SLAs … from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales teams to ensure customer satisfaction and drive continual service improvement. Responsibilities Delivery Manage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. ...

develop our existing products, and continue growing our customer offerings, base and revenues. Working with and as part of the internal customer development and delivery team, help enhance the success of our customer deployments and product utilisation. You will do this in both a proactive and reactive mode, where … internally we work to enhance product delivery and address any potential problems, and also to respond to customer queries or issues as they are raised. This is a technical role, requiring good teamwork and communication skills working across internal development and delivery teams, customer account management ...

Service Engineer Industries: Specialise in Automated Storage Systems across a range of industries including Aerospace, Pharma, Logistics and Manufacturing Looking for Engineers who have an Electrical Qualification and ideally have experience in any of the following equipment - Automated Storage/Storage Systems, Carousels, Conveyors, Lifts, Hydraulics, PLCs, Motors, Bearings … last two years About the Role A leading provider of automated vertical storage and retrieval systems is seeking a technically skilled and self-motivated Service Engineer to join its Northern Ireland Field Service Team. Mainly covering the South of Northern Ireland (Newry, Markethill, Keady, My, Moygashel, Dungannon, Newtownhamilton ...

Service Engineer Industries: Specialise in Automated Storage Systems across a range of industries including Aerospace, Pharma, Logistics and Manufacturing Looking for Engineers who have an Electrical Qualification and can experience in any of the following equipment - Automated Storage/Storage Systems, Carousels, Conveyors, Lifts, Hydraulics, PLC’s, Motors, Bearings … last two years About the Role A leading provider of automated vertical storage and retrieval systems is seeking a technically skilled and self-motivated Service Engineer to join its Northern Ireland Field Service Team. Mainly covering the South of Northern Ireland (Newry, Markethill, Keady, My, Moygashel, Dungannon, Newtownhamilton ...

Senior ITSM Process Support Analyst to join the IT Team at the Belfast office. The role focuses on coordinating ITSM processes, governance, and MI delivery to ensure controlled, low-risk IT service delivery across offices. The candidate will balance governance with delivery and work closely with … service owners, vendors and stakeholders. Key requirements include strong ITIL v4 knowledge, 5+ years in an IT environment, and proven stakeholder engagement. #J-18808-Ljbffr ...

Standard Bank Group is seeking a seasoned Delivery Enablement professional to proactively drive lifecycle activities for business IT services within the portfolio. You will define the service, set strategy, and plan roadmaps addressing non-functional requirements and continuous improvement. The role requires extensive experience in delivery enablement … business partner support, and financial analysis to optimize service pricing and global delivery. #J-18808-Ljbffr ...

implementation of new systems and technology solutions. Work closely with internal teams, users and external suppliers to understand requirements, resolve issues and ensure effective service delivery. Manage system incidents, service requests and technical issues, ensuring these are progressed effectively and within agreed service standards. Support the management … support of complex IT solutions. Coordinate system upgrades, releases and changes, working closely with relevant stakeholders to ensure a smooth transition. Monitor system and service performance, identifying opportunities to improve reliability, capacity, availability and overall user experience. Provide advice, guidance and training to users where required, helping colleagues ...