2 of 2 Permanent Customer Experience Jobs in Northumberland

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

Service Design Centre of Excellence as a Service Design Engagement Lead focusing on developing and implementing engagement strategies to enhance awareness and understanding of customer journey capabilities and service design across the bank. If you are self-motivated, enthusiastic, and ready to make a real difference to a new … and exciting team then we are looking for you! This role will play a key role in supporting the Service Strategy Lead to scale customer journey-led capabilities across the bank, working closely with cross-functional departments to ensure discipline and practices are properly communicated, understood and adopted to … enable Virgin Money to innovate and create exceptional customer experiences. What you will be doing Developing and executing internal communications strategies to raise awareness and understanding of service design principles and methodologies across the Bank. Supporting the Service Strategy Manager with building relationships with key internal stakeholders (business leaders More ❯