2 of 2 Permanent Systems Support Jobs in Northumberland

Purpose Provide third-line technical support and escalation for complex infrastructure environments, ensuring high availability, security, and rapid resolution of critical incidents. The role focuses on modern enterprise technologies including identity management, endpoint management, cloud platforms, virtualisation, collaboration services, networking fundamentals, and enterprise backup solutions. The position emphasises proactive … accordance with documented procedures and vendor best practices to ensure solutions are implemented securely and reliably. Key Responsibilities Provide third-line technical support and escalation for infrastructure and cloud platforms. Investigate and resolve complex service issues, escalating to vendors where required. Manage service requests and incidents within the organisation ...

Purpose Provide third-line technical support and escalation for complex infrastructure environments, ensuring high availability, security, and rapid resolution of critical incidents. The role focuses on modern enterprise technologies including identity management, endpoint management, cloud platforms, virtualisation, collaboration services, networking fundamentals, and enterprise backup solution click apply for full ...