on Service Desk operations What We’re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT Service Management (ITSM) tools • Knowledge of Cisco networking equipment • Understanding of ITIL frameworks • Excellent communication skills in English (written and verbal) • Strong organisational skills and ability More ❯
Northwich, Cheshire, North West, United Kingdom Hybrid / WFH Options
Coburg Banks Limited
to have at least three years' experience in a leading a support team. This is a hands-on role so we would look for you to be proficient in Microsoft OS, M365, SQL, VMware and Veeam as well as have some networking knowledge. On top of this we are looking for strong leadership, communication, and stakeholder engagement abilities with More ❯
the Job Configure and install new hardware and software for clients. Answer and log incoming calls to the Service Desk, escalating where required. Troubleshoot hardware, software, and networking issues (Microsoft, Dell, SonicWall, switches). Use monitoring and security tools such as SentinelOne and ConnectWise. Support with virtualised systems and backups using Datto. Create and amend PowerShell and batch scripts. … to building a career in the field. Strong problem-solving and active listening skills. The ability to learn quickly and follow structured processes. Basic knowledge of Windows PCs and Microsoft Office tools. An understanding of networking concepts (desirable). Previous IT-related study, projects, or self-taught experience (advantageous). Grades required - Maths 4/C, English 5/ More ❯