IT Infrastructure & Helpdesk Manager
Northwich, Cheshire, United Kingdom
The Access Bank UK
an Investors In People Platinum award winning organisation. About the role: Team Leadership & People Development Lead, inspire, and manage team, creating an inclusive and supportive culture that promotes high performance, professional growth, and accountability. Actively mentor team members, providing regular coaching, development plans, and career progression guidance to enhance individual and team capabilities. Set clear, measurable objectives through ongoing … performance evaluations and regular one-to-one meetings, offering constructive and developmental feedback. Identify skills gaps and training needs within the team, coordinating relevant learning opportunities and certifications to build a future-ready IT support function. Foster a culture of collaboration, knowledge sharing, and continuous improvement, encouraging innovation and empowering team members to take ownership of their work. Operational … Service Delivery Management Oversee day-to-day operations of the IT helpdesk and infrastructure support, ensuring prompt and effective resolution of technical issues in line with SLAs. Embed best practices and service standards through the implementation and refinement of clear policies and procedures across helpdesk and infrastructure teams. Monitor service performance using KPIs and customer feedback, using insight More ❯
Employment Type: Permanent
Salary: GBP Annual
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