2 of 2 Permanent Service Delivery Jobs in Northwich

a future-ready IT support function. Foster a culture of collaboration, knowledge sharing, and continuous improvement, encouraging innovation and empowering team members to take ownership of their work. Operational & Service Delivery Management Oversee day-to-day operations of the IT helpdesk and infrastructure support, ensuring prompt and effective resolution of technical issues in line with SLAs. Embed best … practices and service standards through the implementation and refinement of clear policies and procedures across helpdesk and infrastructure teams. Monitor service performance using KPIs and customer feedback, using insight to drive continuous improvement and training. Build strong relationships with third-party IT vendors, managing contracts and service delivery to ensure value and alignment with Bank requirements. … patch management, updates, and compliance with internal policy. Take the lead on infrastructure projects and improvements, including upgrades, system migrations, and process enhancements. Oversee the helpdesk ticketing system, ensuring service requests are tracked, prioritised, and resolved effectively. Maintain comprehensive support documentation. Support Facilities management in collaboration with the Facilities Coordinator, ensuring Bank premises and infrastructure needs are met and More ❯

basis and adhere to policies. Ensure that the daily safety check is completed for all areas. Ensure all work orders are fulfilled correctly prior to the start of each delivery cycle. Ensure all work orders are picked and dispatched in accordance with client SLAs. Ensure all items are picked and made ready for all morning, afternoon and night shifts … reported. Oversee hospital processes during active shifts to ensure compliance, prevent mishandling, SLAs are being adhered too and maintain a clear audit trail. Inspire others to provide heroic client service and embrace and promote all three parts of OASIS Group Vision: Purpose; Core Values; and Mission. ? Candidate Requirements Previous experience of working in a service delivery role More ❯