2 of 2 Permanent Service Delivery Jobs in Northwich

will play a key leadership role in ensuring that the organisation’s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture … Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and … performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain More ❯

high-performing IT support team, fostering a culture of excellence and continuous improvement. Manage day-to-day helpdesk and infrastructure operations, ensuring robust, secure, and high-performing systems. Drive service delivery improvements through KPIs, customer feedback, and best practice implementation. Oversee infrastructure projects, upgrades, and system migrations. Act as the escalation point for complex technical issues and collaborate … . Strong technical background in infrastructure, networks, and desktop support. Inspirational leadership and mentoring skills. Excellent communication and stakeholder engagement abilities. A customer-focused mindset with a passion for service excellence. More ❯