3 of 3 Permanent Service Desk Analyst Jobs in Norwich

Service Desk Analyst Based at Norfolk Community Hospital Job Purpose To maintain and increase customer productivity by providing first line customer focused information and advice, solving technical incidents and problems. Providing a single point of contact for IT related incidents, requests for service and queries which … range in complexity for both clinical and corporate customers Work as a part of the Service Desk function by working as an effective interface between the business and support teams Supporting over 3000 customers, 3000 technical hardware and providing a first-time fix for approximately 4500 calls ...

Urgently seeking x 2 contract Service Desk Analysts to join a busy IT support team based in Norwich. This is an excellent opportunity for candidates with strong customer service and 1st line IT support experience who are available to start immediately. Service Desk Analyst … Responsibilities Provide first-line IT support to end users. Deliver customer-focused information, advice, and technical assistance. Log, troubleshoot, and resolve technical incidents and service requests. Escalate complex issues where required. Maintain accurate records within the service management system. Support users across a range of hardware, software ...

Role: Service Desk Analyst (First Line) Type: Contract (3 Months with potential extension) Location: Norwich, UK Working Model: Onsite Duties: To maintain and increase customer productivity by providing first line customer focused information and advice, solving technical incidents and problems. This is an urgent vacancy with ...