11 of 11 Permanent Customer Experience Jobs in Nottingham

flagship store is seeking an exceptional Retail Store Manager to spearhead growth, innovation, and excellence. The role: As Store Manager, you will have full accountability for the stores performance, customer experience, and future direction. This is a pivotal role for someone who is ready to combine leadership, commercial savvy, and a passion for premium technology. Key Responsibilities: Leadership … Performance: Lead, mentor, and energise a small team (2 employees) to achieve and exceed performance targets. Operational Oversight: Manage day-to-day store operations, stock, merchandising, and the overall customer experience to the highest standards. E-commerce Integration: Drive and expand online sales through strategic e-commerce and omnichannel execution. Business Development: Forge B2B relationships with architects, developers … designers, and installers to expand our footprint beyond end-users. Sales Growth: Strategically grow key categoriesparticularly home cinema and smart home solutionsthrough insight-driven decision making. Customer Experience: Ensure every visitor to the store receives expert advice, exceptional service, and leaves with complete confidence in their purchase. Innovation: Apply market insights and customer feedback to drive continuous More ❯

Reporting to the Systems Configuration Manager the analyst will ensure the configuration settings are aligned to the Field/Central Operations planning and deployment strategy, paying particular attention to Customer Experience and Engineer Optimisation. Working closely with the Field/Central Operations Leadership team the Systems Configuration Analyst is responsible for all aspects linked to the output of … Service Bench/Click performance providing insight and recommendations for the system to add value to the Customer experience and increased efficiency. Including: Configuration and maintenance of HomeServe's field planning system (Service Bench/Click) based on business requirements. Plan and execute assigned configuration tasks within deadlines. Provide system configuration support based on changing business needs Review … and recommend changes to existing configuration settings & processes which will improve Customer, People and Business enhancements Assist in system analysis, design, development, and testing activities. Develop and maintain configuration policies and procedures. Analyse and resolve configuration issues in a timely manner. Develop and maintain configuration requirements document and obtain approval from business owners. Provide support in developing, implementing and More ❯

Part Time Customer Service Advisor Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Location: Nottingham We are looking for a proactive and customer-focused Part Time Customer Service Advisor to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role … in delivering exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for … broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction More ❯

Part Time Helpdesk Customer Support Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Location: Nottingham We are looking for a proactive and customer-focused Part Time Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role … in delivering exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for … broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction More ❯

Hours: Monday Friday 8:30am-5pm Salary: £25,396.80 Business Unit: NT Voice & Data Location: Nottingham We are looking for a proactive and customer-focused Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This … role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating … complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution. Internal Collaboration: Liaise with internal More ❯

First Line Support Hours: Monday Friday 8:30am-5pm Salary: £25,396.80 Location: Nottingham We are looking for a proactive and customer-focused First Line Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires excellent … communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating complex cases when … necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution. Internal Collaboration: Liaise with internal teams and management More ❯

Part Time First Line Support Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Location: Nottingham We are looking for a proactive and customer-focused Part Time First Line Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering … exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile … and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution. More ❯

development lifecycle and client focused delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge of stakeholder management and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required software solution is delivered as … per the requirement and the product roadmap. Setting expectations and managing stakeholders. Define the customer experience and enhance the customer journey. Provide support, coaching and direction to the team as required. Key Skills Required - Broad experience of the retail energy market. Proven ability to work across the business with multiple stakeholders. Client facing delivery experience. An More ❯

a skilled Salesforce Developer ready to design and deliver scalable, impactful Salesforce solutions. This is a great opportunity to join a flexible, innovative team where your work directly supports customer experience and business growth. The role is mostly remote but you must be able to get to Nottingham for occasional in-person meetings. What You'll Be Doing … performance issues in the Salesforce platform, ensuring long-term system health Champion Salesforce best practices across development, security, and scalability Contribute to process improvements, platform optimisation, and end-user experience Document technical work and contribute to team knowledge sharing What You'll Bring: Proven experience in Salesforce development, including Apex, triggers, LWC, Visualforce, and Flow Strong understanding of … Salesforce platform architecture, integration techniques, and governor limits Experience with Sales Cloud and Service Cloud (Experience Cloud or Marketing Cloud is a bonus) Salesforce Platform Developer I certification (Developer II or additional certifications are a plus) Familiarity with CI/CD tools and source control (e.g., GitHub) Understanding of object-oriented programming and web technologies like HTML, CSS More ❯

Senior Digital Designer for our E-Commerce business for some of our most iconic brands. Within a team of Digital experts, you will be focused on delivering an excellent customer experience across our digital channels in a unique role blending UX and UI. As Senior Digital Designer, you will lead our teams on all things design and UX … evolved across all team deliverables. Partner with broader team on testing opportunities to fuel Design learning and optimisations for continued bettering of assets What you'll need to have: Experience with Design and creative execution that will be demonstrated daily, with a constant evolution mindset alongside desire to share knowledge to upskill others Extensive experience with a variety … of design software and wireframe tools, such as Adobe Suite, Azure or similar Experience with management and utilisation of productivity technologies to manage briefing and prioritisation amongst team such as Adobe Workfront Ability to translate business requirements and briefs into accurate, practical web and design solutions, with proven experience of working cross-functionality across Marketing, IT and Development More ❯

With strong digital foundations, an ambitious roadmap, and leadership fully behind an AI-first approach, this is your chance to shape and deliver real, tangible impact — across everything from customer personalisation to internal automation. You’ll work directly with the Chief Digital Officer and collaborate across engineering, operations, marketing, and more. This isn’t a “watch and wait” role … help define what AI can look like in a high-growth business. What You’ll Be Doing Lead the rollout of AI across key parts of the business — from customer experience to supply chain Build intelligent workflows using tools like n8n, Claude with MCP servers, and LangChain Identify high-impact automation and personalisation opportunities Prototype, test, and implement … quickly Champion innovation and keep the team ahead of the curve on emerging AI tech What You’ll Bring A self-starting, problem-solving mindset — you thrive on ownership Experience delivering AI/automation projects that move the needle Curiosity and creativity in applying new tools to real business challenges Confidence working across technical and commercial teams What You More ❯