10 of 10 Permanent Customer Experience Jobs in Nottingham

flagship store is seeking an exceptional Retail Store Manager to spearhead growth, innovation, and excellence. The role: As Store Manager, you will have full accountability for the stores performance, customer experience, and future direction. This is a pivotal role for someone who is ready to combine leadership, commercial savvy, and a passion for premium technology. Key Responsibilities: Leadership … Performance: Lead, mentor, and energise a small team (2 employees) to achieve and exceed performance targets. Operational Oversight: Manage day-to-day store operations, stock, merchandising, and the overall customer experience to the highest standards. E-commerce Integration: Drive and expand online sales through strategic e-commerce and omnichannel execution. Business Development: Forge B2B relationships with architects, developers … designers, and installers to expand our footprint beyond end-users. Sales Growth: Strategically grow key categoriesparticularly home cinema and smart home solutionsthrough insight-driven decision making. Customer Experience: Ensure every visitor to the store receives expert advice, exceptional service, and leaves with complete confidence in their purchase. Innovation: Apply market insights and customer feedback to drive continuous More ❯

Service Desk Analyst (Customer Service agent) Location - Peterborough Our client are looking to appoint a Service Desk Analyst, to supplement the team with hard working, enthusiastic and customer focused individuals to provide an outstanding level of service and quality. Key Responsibilities of a Service Desk Analyst Present a professional image of the company to deliver positive customer experience throughout the customer journey Be clear and transparent in all communication with customers to ensure they understand the current situation in order to demonstrate the business principles Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes Constantly strive to improve the customer experience by challenging … existing processes and practices and recommending change where appropriate. Manage vulnerable customer incident in order to ensure the most appropriate support is provided Identify and accurately record any complaints received from customers and achieve first time resolution Responsible for identifying and reporting any incidents of breaches of operational processes and policies Use a variety of tools and techniques to More ❯

excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership … products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about More ❯

development lifecycle and client focused delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge of stakeholder management and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required software solution is delivered as … per the requirement and the product roadmap. Setting expectations and managing stakeholders. Define the customer experience and enhance the customer journey. Provide support, coaching and direction to the team as required. Key Skills Required - Broad experience of the retail energy market. Proven ability to work across the business with multiple stakeholders. Client facing delivery experience. An More ❯

cross-functional squads to take product initiatives from vision to execution. You'll own the detail, drive clarity through well-defined user stories, and ensure your squad delivers real customer value - all while being a key link between design, engineering, and stakeholders. Key Responsibilities: Translate the Product Roadmap into a clear, actionable backlog Lead user journey definition and customer experience outcomes in partnership with design Break down epics into features and PBIs to maximise delivery impact Define and maintain test criteria and documentation with precision Collaborate with engineering teams to shape and scope delivery Track KPIs and backlog metrics to prioritise initiatives Facilitate effective stakeholder reviews and maintain clear communication Promote agile best practices and team alignment … Skills: Strong analytical thinker with the ability to break down complex requirements Excellent planning, organisational, and multitasking skills Client-focused, with high levels of diplomacy and professional judgement Agile experience is a must; energy/utility sector knowledge is a plus Soft Skills: Clear communicator and confident influencer across all levels Team player with a collaborative, adaptable mindset Comfortable More ❯

during significant incidents across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident … issues and enhancing service delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication … from past incidents. Additionally, implement improved processes for newly acquired businesses and platforms to elevate the maturity of incident and change management. Team Collaboration: Work closely with Technology, Sales, Customer Success, and Compliance teams to ensure a unified approach to managing incidents. Reporting: Generate regular reports on incident and change management trends, outcomes of RCAs, and action statuses. Compliance More ❯

data-driven decision heritage and human-centered approach enable us to design innovative financial experiences. We are building a next-generation data platform using modern technology to deliver transformative customer experiences. We seek a Head of Data Product Management to define and own our UK Data Products strategy, inspire and transform our UK business, and lead a team of … prioritize valuable capabilities. Work with teams across engineering, delivery, architecture, cyber, data risk, and US enterprise to deliver capabilities to users. Advocate for data governance, ensuring standards and user experience are balanced. Incorporate business analytics into product design and define success metrics. Present and build consensus with senior stakeholders, keeping them informed. Use data to drive continual growth and … process improvements. What we're looking for Experience in translating business opportunities into Data, Machine Learning, and AI products in digital or tech sectors. User-focused mindset with strong commercial skills for ROI optimization. Proven thought leadership and delivery of complex products or platforms. Excellent communication skills to engage, influence, and inspire. Experience leading and mentoring product managers. More ❯

is scaling fast to meet rising demand. With rapid expansion across Europe and an exciting product roadmap, this new role is part of a broader investment in world-class customer experience. It’s an opportunity to help shape the future of commerce while developing your own career in a high-impact environment. We are working with a market-leading … win in the fast-moving digital commerce space. With a collaborative culture and a commitment to mentorship, this is an outstanding environment for driven professionals ready to grow. The Customer Success Manager will: Advise clients throughout their journey—from onboarding to advanced strategic optimisation Act as the voice of the customer, escalating and resolving complex issues with speed … opportunities and introducing new features Collaborate cross-functionally to feed insights into product strategy and development Drive operational excellence by contributing to process improvements and knowledge sharing Essential Skills: Experience managing an Amazon business—brand, manufacturer, or agency side Exposure to other marketplaces (e.g., Walmart, eBay, Target) is highly desirable Analytical mindset and ability to derive insights from performance More ❯

role where you'll architect and implement cutting-edge AI solutions that will fundamentally change how we operate - from personalising meal plans to optimising our supply chain and enhancing customer experiences. You'll be joining at an exciting inflection point where we're ready to leverage AI and build on the strong foundations we've created to scale our … business, building systems that can handle personalisation at scale, and creating innovative solutions that differentiate Years in the competitive pet food market while maintaining our commitment to quality and customer trust. ??????? Reporting & Leadership Reports directly to Co-Founder/Chief Digital Officer. Collaborates with all Department Leads – Software Engineering, Supply Chain, Finance, Marketing, Operations Key Responsibilities Lead the integration … of AI across all aspects of Years, from customer-facing applications to internal operations Design and implement AI-powered solutions using tools like n8n, Claude with MCP Servers, and LangChain Develop intelligent automation workflows that enhance efficiency and enable new capabilities Collaborate with cross-functional teams to identify and prioritise AI opportunities Stay current with AI developments and bring More ❯

focused solutions. With a legacy of excellence in delivering tailored financial products and services, they are at the forefront of digital transformation, aiming to revolutionize their operational processes and customer experience. We are looking for a Project Manager to spearhead strategic initiatives focused on technology integration, operational efficiency, and business process improvements. The ideal candidate will have a proven … track record of leading transformation projects in the Financial Services experience, i.e. Financial Services, Wealth Management, Hedge Fund, etc., working closely with stakeholders to implement scalable solutions, have experience working in a Change Team of 8 or more people. Our client fosters a culture of creativity, collaboration, and continuous learning, ensuring employees have the resources to thrive professionally. … challenging yet rewarding role, please send your CV to Sunny Bhalla at Noir. Location: London/Hybrid. Salary: £50K - £60K + Bonus + Pension + Benefits Applicants must have experience in the Financial Services Industry, including Banking, Investment Management, or similar fields. Applicants must be based in the UK and have the right to work in the UK, even More ❯