17 of 17 Permanent Customer Service Jobs in Nottingham

Hybrid Bonus opportunities Clear progression plan Looking for Polish-speaking Client Services jobs, Customer Service work and Polish-speaking Customer Success roles in Nottingham? An exciting FinTech Scale-Up is on the lookout for an energetic professional to join their Nottingham team. Company profile - FinTech In this Polish-speaking Customer Service Assistant role, you will … UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta and remotely. We are looking for talented and ambitious individuals to help us reshape business finance. Job description - Customer Service Assistant (Polish Speaking) In this Polish-speaking Client Relations role, you'll be joining the Collections team at one of the fastest-growing FinTechs in Europe! A … our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience. Key responsibilities - Polish-speaking Customer Service Assistant In this Customer Service Assistant opportunity in London, your responsibilities will include: Conducting More ❯

of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our fskilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … seamless, responsive, and high-quality experience for our customers. From managing hardware deployments to supporting billing and reporting, your work will directly contribute to our mission of excellence in customer service. Key Responsibilities – MPS Operations Specialist Manage consumables, hardware, and software orders from request to invoicing Coordinate large-scale hardware deployments and relocations Handle customer queries via phone … with internal teams, suppliers, and customers to resolve issues efficiently Essential: Minimum Level 2 education (e.g., 5 GCSEs including Maths and English) Strong Excel skills (VLOOKUPs, formulas) Experience in customer service and working under pressure Excellent communication and relationship-building skills Proactive, organised, and adaptable Desirable: Degree in Business, Management, or related field Experience in Managed Print Services More ❯

bespoke software solutions, to shielding your assets with cutting-edge security, let our expertise steer your business. We’re with you every step of the way, helping you elevate customer satisfaction, streamline operational efficiency, and fuel growth. With over 35 years in the business and best-in-class solutions, see where eXceptional takes you. Overview: The main purpose of … this role is to deliver service desk functions as described by ITIL providing excellent support services for customers through ticket ownership, adhering to service level agreements. You will rotate through a minimum of three service desks utilising different ITSM’s which includes our Technical Desk and Device Management and have shadowing sessions on our L2/L3 … desks. Additionally, they will spend time with other ITIL service practices and departments within XMA. Responsibilities: Act as XMA’s first point of contact for all technical incidents and requests, logging and resolving issues via phone, email, or other channels in line with service level agreements. Take ownership of end-to-end ticket management, ensuring clear communication and More ❯

Are you looking to kickstart your IT career with a company that values innovation and outstanding customer service? We’re looking for an IT Support Engineer Apprentice to join our team at Bubble IT and develop hands-on skills in a fast-paced, supportive environment. Bubble IT is a leading provider of managed IT services, cloud solutions, and … needing technical help. You’ll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support. Responsibilities: Providing high-quality customer service and technical support over the phone and via a ticketing system. Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and … hardware problems. Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs. Prioritising and managing your workload effectively. Meeting key performance targets and service standards. Contributing to process and technical improvements. Following company procedures, policies, and values at all times. What we’re looking for: We’re looking for a motivated and adaptable individual with More ❯

Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired … Warehouse and Customer. Salary: £24,604 per annum plus £995.28 shift allowance. Working hours: Sunday-Thursday, 21:45pm-5:45am. Key Duties of a Stock & Systems Administrator: Maintain existing customer relationships with regards to the processing of customer orders, forms and quotes. Respond to a wide range of customer queries promptly, providing solutions where possible or escalating … to Operations Supervisor as required. Ensure customer & supplier information is kept up to date on the WMS system. Communicating with customers via a variety of channels, including phone, email in an appropriate, professional manner. Liaising with relevant departments internal/external. Update internal WMS system with account changes and notes. Cross-checking supplier activity against bookings. Liaise with suppliers More ❯

reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Support Engineer, to support the Service Desk team with exceptional customer service and technical knowledge, whilst providing … expert first line support to our customers. This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our swarm approach to resolving incidents, you will get the chance to learn new technologies and skills to drive your career forward. Have you got service desk and/or customer support experience? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco and Stobarts? What you will be doing: Own incidents through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause More ❯

Fire and Security Service Engineer Location: Nottingham - and surrounding areas Salary: Up to £40,000 basic with OTE £50,000 upwards Contract Type: Full-time, Permanent We are recruiting on behalf of a leading national provider of fire and security solutions, trusted by thousands of businesses across the country. With many years of industry experience, this team prides itself … on delivering exceptional service and high-quality, reliable systems. They are now looking to expand their team of expert engineers who share their commitment to safety and customer satisfaction. What's on offer for a Fire and Security Service Engineer? Competitive salary with performance-related bonuses. Company van, tools, and mobile phone. Ability to manage your own … public holidays) Pension scheme and other company benefits. Opportunity to work with a highly regarded national company with a reputation for excellence. The role of a Fire and Security Service Engineer: We are seeking a skilled and motivated Fire and Security Engineer to join my client. As a key member of their field team, you will be responsible for More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to undertake it. The Support Analysts will form part of the?MDM team, working within our 2nd line service … Keynes?or?Nottingham sites and youll need to be based onsite 5 days per week. These roles are key in assisting with the transition and onboarding of a new customer account, with a view to continuing into BAU once the service goes live. Analysts will manage and support End User Devices as part of the service desk … Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management 20% Review and update mobile support documentation and procedures More ❯

technical support function for the team during these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with … agreed budgets and service specifications. The Technical Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist … with Specialist Vendor X-Plans/Corrigo Schedules. All critical works will have Change Management approval prior to works. Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLAs). Take a leading role in the operation of the CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders are accurately completed. Monitoring progress More ❯

it. The role also requires working 5 days per week at our offices, so please bear this in mind when applying. What youll do Upholding a high level of customer service will be key. As a Second Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports. You will be responsible … for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the account this role is aligned to is a high-flying and flagship one for us. … On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue More ❯

Tracking and maintaining the progress of the testing function throughout the project lifecycle Benefits Annual leave enhanced with long service. Access to our prestige benefits and rewards portal. Long service rewards: both financial and leave based. Health cash plan. Life assurance scheme. Critical Illness cover Career development opportunities. Access to a well-established Employee Assistance Programme provider. And other … Good documentation skills with a willingness to learn and develop GCSEs (or equivalent) grade C or above in English and Maths Desirable: ISTQB Foundation Certification (or equivalent) Background in customer-focused environments or customer service Experience in IT/software environments If you’re looking to grow your career in a flexible, collaborative environment, we’d love More ❯

talented, experienced and motivated individuals who want to make a positive change and a lasting impact on the tech world. Position Summary: We are seeking a detail-oriented and customer-focused L2 Support Engineer with a strong grasp of REST APIs an intermediate understanding of Linux operating systems/core functionality and ideally foundational skills in OpenStack and Kubernetes. … The ideal candidate will be adept at troubleshooting, managing incoming support queries, and delivering exceptional customer service and communication whilst being documentation-minded and solution-focused. Key Responsibilities: Customer Support/Experience: Provide timely and effective technical support through various channels (email, phone, chat), ensuring excellent communication with both internal and external stakeholders with a focus on … and scripts alongside other troubleshooting methods. GPU: understanding of utilisation and troubleshooting methods for Nvidia based GPU's Soft Skills: Strong detail orientated communication skills tailored to diverse audiences. Customer-focused problem-solving and support abilities with a focus on quality of interaction/experience. Detail-oriented with a passion for thorough documentation. Nice to Have: Programming & Scripting: Basic More ❯

Bureau team, a market-leading provider of omni-channel solutions for speciality food retailers such as farm shops, butchers, and delis. In this role, youll be central to driving customer success by strengthening relationships, identifying opportunities to upsell, and ensuring customers are fully engaged with our solutions. Youll work closely with clients to understand their businesses and advise them … adopt our integrated payments solution, ClearAccept. What Youll Be Doing: Maintain regular and meaningful contact with customers Drive growth through cross-selling and upselling into your account base Understand customer challenges and recommend product features to address them Support customers in adopting our latest solutions and product innovations Develop strategic growth plans for key accounts Lead conversations to migrate … the ClearAccept payment platform Maintain accurate account and sales pipeline records Collaborate with Sales, Support, Operations, Development and Marketing teams Report monthly on key metrics and sales forecasting Minimise customer churn and promote loyalty Deliver excellent customer service and deepen your understanding of our products and the industry What Were Looking For: Proven success in a target More ❯

making a real impact — ensuring mission-critical systems run seamlessly where they matter most? A leading international provider of advanced security and detection technology is looking for a Field Service Engineer to join its UK team, primarily to cover the West Yorkshire and North West regions. As a Field Service Engineer, you'll be the go-to expert … in maintaining public safety, working with industry-leading systems used across the aviation and security landscape. We’re looking for someone who combines technical expertise with great communication and customer service skills. You should be comfortable working both independently and as part of a small, dynamic team. Key requirements: Technical training (e.g., electronics, electrical engineering, or military background … Solid experience in a field service role, ideally within high-tech, security, or aviation industries Strong understanding of digital/analogue circuits — Linux experience is a bonus Confidence working with high-voltage systems and complex diagnostic equipment Ability to work under pressure, manage competing priorities, and travel frequently Desirable experience: Experience with x-ray or CT-based technologies Background More ❯

long-standing reputation in the retail supply sector. Benefits: comprehensive training, 23 days’ holiday + bank holidays, profit-related pay, pension and life insurance, a 24/7 GP service for you and your family, staff discounts, cycle-to-work scheme, sick pay, and more! Key skills and experience: Monitor and log all IT support calls using the ticketing … system Provide 1st line technical support , including onsite and store visits Excellent customer service, taking ownership of support issues through to resolution Escalate complex issues to appropriate team members or suppliers. Install, configure, and deploy hardware (user and operational) per company procedures. Maintain monthly infrastructure maintenance and generate trend reports on support issues. You’ll be required to More ❯

code to provide insights, recommendations, and simple fixes. About Nzime Nzime has been a leading digital agency for 24 years, earning a reputation for passion, creativity, quality, and excellent customer service. We work with exciting national and global brands, delivering outstanding digital experiences. You'll work alongside a talented creative team, collaborating closely with development and client services teams. More ❯

BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues, logging all work through the case lifecycle. Handle complex technical escalations through … to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge … and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies—particularly within More ❯