4 of 4 Permanent ITIL Foundation Certificate Jobs in Nottingham

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences ...

major incident investigations, owning planned maintenance activities, and acting as a subject matter expert for new products, customers, and functionality. Working within a mature ITIL-aligned support environment, the Senior Support Consultant will collaborate closely with customers, internal technical teams, third parties, and service management functions to ensure service … resolutions are not immediately available. Ensure all incidents and requests are managed within agreed contractual Service Level Agreements (SLAs). Work in accordance with ITIL-aligned support processes and procedures. Collaborate effectively with Development, Infrastructure, Service Management, and third-party suppliers to resolve issues. Major Incident Management Lead ...

delivery of the Evergreen Service to customerStakeholder managementOn site customer visits – as requiredProduction of MI and dashboard reportsSLA and contractual deliveryUnderstands and engages customer ITIL processEnsures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholdersProvide weekly and contractual reporting, closure, lessons learntIdentifies Presales … ownership of issuesExcellent interpersonal skills and the ability to communicate at all levelsDemonstratable presentation skills3+ years of Project management (or similar proven responsibility)Prince2 Foundation & Practitioner certification.ITIL Foundation certificationThe ideal candidate will have proven experience and skills in Project/Release Management with a technical background. You will ...