Service Delivery Manager - SC/Defence and Military
- Hiring Organisation
- Sanderson Recruitment
- Location
- Nottingham, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £70,000
successful projects. Monitor and manage the delivery of services to ensure they meet agreed-upon standards and service-level agreements (SLAs). They track performance metrics, identify bottlenecks, and implement improvements to maintain high-quality service Maintain strong client relationships is central to the role. SDMs collect feedback … provided Coordinate with teams and vendors to resolve issues quickly and prevent recurrence. They also troubleshoot technical problems and oversee corrective actions Track key performance indicators (KPIs), generate reports, and provide insights to management for informed decision-making Delivery Management Build and maintain positive customer relationships, maintaining an ongoing ...