Nottingham, Nottinghamshire, East Midlands, United Kingdom
Littlefish
to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use … data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual More ❯
to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use … data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual More ❯
team ensures that clients receive a highly customised and exceptional level of service. The Client Service Delivery Consultant is entrusted with the oversight and management of ongoing service delivery to clients, ensuring exceptional client satisfaction and operational excellence. This role is critical to the organisation's success, as it … you'll need to bring to the role To excel as the Client Services Delivery Consultant your key focus areas will include: Client Relationship Management : Building strong relationships with key clients by regularly checking in, understanding their evolving needs, and providing tailored solutions that exceed their expectations. Service Delivery … interactions are handled with the highest standards of professionalism and efficiency, such as resolving client issues within agreed timelines and exceeding SLA targets. Operational Management : Overseeing the accuracy and timeliness of SLA reports and continuously seeking ways to improve service delivery processes to enhance efficiency and quality. Client Feedback More ❯
