14 of 14 Permanent SLA Jobs in Nottinghamshire

full training and mentoring provided.Benefits: Competitive salary Excellent working environment Progression opportunities Westfield health IT Engineer Responsibilities: Manage technical support queues from triage through to resolution, ensuring compliance with SLA response and resolution times. Troubleshoot, diagnose, and resolve hardware, software, and system-related issues. Act as a key liaison with third parties and government systems to escalate and resolve operational More ❯

administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯

to Batch Management and Event Monitoring. The Responsibilities * Batch Monitoring and Management. * Event/Alert Monitoring and Management. * Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. * Patch Management. * Increase the First Time Fix rate. * Adhere to escalation procedures. * Assist with technical escalations for other team members. * Monitor call queue and follow up with More ❯

to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. More ❯

to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. More ❯

RESPONSIBILITIES: Deliver professional and effective responses to technical issues, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. More ❯

focused setting. Key Responsibilities: Lead and develop a team of System Administrators Manage EUC estates of 5,000+ devices Oversee device management using SCCM, Intune, Autopilot, and MDT Ensure SLA compliance and ticket quality (age, updates, backlog) Drive automation and continuous improvement initiatives Handle escalations and support transitions Maintain accurate ticket documentation and prioritization What Were Looking For: ITIL Foundation More ❯

smooth system operation across all employee records. Coordinate annual talent cycles with Business Leads across JTP. Provide first-line support to HR users and employees, resolving system tickets within SLA and ensuring a positive user experience. Manage mapping tables and unique employee codes within the JTP system. Generate and maintain talent cycle reports, dashboards, and analytics to support business insights More ❯

smooth system operation across all employee records. Coordinate annual talent cycles with Business Leads across JTP. Provide first-line support to HR users and employees, resolving system tickets within SLA and ensuring a positive user experience. Manage mapping tables and unique employee codes within the JTP system. Generate and maintain talent cycle reports, dashboards, and analytics to support business insights More ❯

to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with … monitor progress of all incidents. Ensure accurate completion of all incident records. To monitor and update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries Operations would be highly beneficial. More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to More ❯

satisfaction Daily reporting and management of all incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical … hit the ground running on urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/OLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective communication with senior management/ More ❯

Job Title: Business Continuity Management (BCM) Coordinator Location: Ideally Nottingham (or Milton Keynes or Hatfield are options) with hybrid and some travel The role will be UK based and you need to either hold or be prepared to obtain security More ❯