6 of 6 Permanent SLA Jobs in Nottinghamshire

those matters. Experience in both Waterfall and Agile delivery methodologies. Key Tasks and Responsibilities Service Delivery Management Lead the delivery of hardware and software SLA's Provide regular project status updates within the organisation (project team and other stakeholders) and to prime contractor/customer. Ensure that all project records ...

positive and can-do attitudeIdentify solutions and preventative measures to improve the customer’s experienceEnsure all cases are progressed in line with Klipboard Rental SLA’s.Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.Be curious to change, evolve and develop in ways ...

including resolution of incidents, root cause analysis and completion of change requests.The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management.What you’ll doTechnical 80%Call and incident ManagementRespond to service calls and resolve incidents to ensure SLA targets … monitor progress of all incidentsEnsure accurate completion of all incident records and associated paperworkMonitor and update the call management system as requiredAssist with SLA reportingWhat you’ll need5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory ...

desirable.Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus.Configuration and Troubleshooting:Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers. Additionally, provide ...

rotated basis. What youll do Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow … monitor progress of all incidents Ensure accurate completion of all incident records To monitor and update the call management system as Assist with SLA reporting What youll need To either have current SC clearance or meet the qualification criteria High level technical skill in iSeries platform plus a good technical ...

rotated basis.What you’ll doBatch Monitoring and ManagementEvent/Alert Monitoring and ManagementIncident Management - respond and resolve incidents to ensure SLA targets are achievedIncrease the First Time Fix rateAdhere to escalation proceduresAssist with technical escalations for other team membersMonitor call queue and follow up with specialist support teams for resolutionAdhere … Management tool suite to monitor progress of all incidentsEnsure accurate completion of all incident recordsTo monitor and update the call management system asAssist with SLA reportingWhat you’ll needTo either have current SC clearance or meet the qualification criteriaHigh level technical skill in iSeries platform plus a good technical working ...