4 of 4 Permanent SLA Jobs in Nottinghamshire

Workforce Management and escalate when needed. Maintain Service Desk Engineer schedules to ensure operational coverage. Own scheduling rules, controls and system configuration to protect SLA Performance Maintain and own operational reporting to support decision making and service improvements Support the upkeep of our telephony platform, ensuring skills, profiles and channels ...

with customer demand, analysing run rates and pipelines to ring-fence or order stock in advance. Respond to inbound queries within a 4-hour SLA, delivering exceptional service across email, tickets, and other channels. Maintain high accuracy in documentation, record keeping, invoicing, and month-end processes. Support procurement and internal ...

demonstrably achieved and formally signed off. Operational Ownership & Accountability Hold full accountability for day-to-day and long-term Operational service performance, including SLA and KPI achievement, service stability, customer satisfaction, and continual improvement. Act as the ultimate escalation operational service issues, ensuring rapid resolution, root cause analysis, and preventative … Successful and controlled migration from the incumbent supplier into Computacenter Timely and effective service acceptance into the Future Mode of Operation Sustained achievement of SLA, KPI, and customer satisfaction targets Services operating within agreed financial and commercial parameters Reduction in senior-level escalations and service instability Ensure that Target ...

incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments … urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective communication with ...