2 of 2 Permanent IT Support Jobs in Ormskirk

2nd Line IT Support Engineer (MSP) Location: West Lancs Salary: £27 32k plus Medicash, free parking, + more benefits The Opportunity for you Are you currently working on a service desk, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to contract wins, our client is looking … to add to their service desk team. As an IT Support Engineer, youll be based in the West Lancs office for an MSP who provide solutions to a range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say theyre heading in the right direction. The service … and in turn be offered promotions a perfect opportunity for somebody wanting to progress their career. Ideally, wed be looking for someone who has: * Previous experience in either a support desk or customer facing role * Windows Server 11-10 OS & Desktop OS experience * Active Directory & Azure AD * Proven experience troubleshooting and diagnostic experience via logs, tickets and reports * RMM More ❯

Principal IT are currently working with a successful MSP who are looking for an IT Support Engineer to join their Technical department. The 1st/2nd Line Support Engineer will serve as the first point of escalation from 1st/2nd Line Support Engineers, handling more complex client incidents, service requests, and planned work. You … will support a national customer base and internal IT infrastructure, resolving escalated tickets, undertaking routine proactive work, and assisting on project work where required. As IT Support Engineer your duties will include: Manage tickets through to escalation or resolution Proactive maintenance through monitoring, patch management and administration of customer and internal IT estate. Antivirus monitoring … management and support. Providing technical support to clients via the telephone and the ticketing system. Diagnosing and resolving software and hardware faults. Installing, configuring, and supporting desktops and laptops. Supporting users and their devices. Educating clients in how to use our supported systems. Escalating unresolved tickets to 2nd & 3rd Line Support Engineers when required. Help with 2nd Line More ❯