tickets, ensuring timely resolution. Escalate issues when required while maintaining clear communication with customers. Skills & Experience Previous experience in a 2nd line/desktop support role. Knowledge of Windows, Microsoft 365, Active Directory and general networking. Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Clean UK driving licence company van provided for travel to customer More ❯
Allocate complex issues to the relevant teams Experience/Qualification: 1-2 years in a proven background in IT support and managed service delivery CompTIA A+, Network A+ or Microsoft Certified Experience with remote support tools and ticketing systems Proficient in Windows operating systems, Active Directory, Office365 and Networking Excellent understanding in troubleshooting hardware, software and networking Willing to More ❯
of growing accounts. Technical confidence in understanding and presenting Telecoms & IT solutions. Excellent interpersonal and communication skills, able to build rapport at all levels. Proficiency with CRM systems and Microsoft Office Suite. Proactive, adaptable, and results-driven, comfortable in a fast-paced sales environment. Whats on Offer: Competitive salary depending on experience and knowledge. A role that blends technical More ❯
