Customer Success Manager - Scale - German Speaking
Oxford, Oxfordshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Sophos Group
an incredible and unique opportunity to help design, build, and implement customer success models at scale. What You Will Do Help develop scalable onboarding and ongoing engagement materials to drive fast time-to-value and ultimately positively influence customer retention and expansion. Deploy a range of outreach initiatives … deep dive. Maintain monthly (or more frequent) customer pulse metrics with access to utilization, engagement, and health data. Conduct effective and engaging post-onboarding check-ins. What Will You Bring Experience in customer success roles, additional experience in customer support, sales, or customer marketing is a plus. Exceptional More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: