Summary of the role’s main purpose: The IT Service Delivery Manager will provide the direction and strategy for the related Service Management and Service Delivery functions within the department and have accountability for related policies and procedures. The role holder is accountable for … ensuring that IT delivers appropriate and consistent levels of service to the business from both the internal teams and its suppliers at the right cost. That technology services are stable, meeting availability targets and that there is a continuous improvement framework in place. Key Responsibilities: Accountable … for all areas of Technology service and the relationship with the end customer. Act as the ambassador for the ‘shift-left’ strategy driving support costs to the lowest price point whilst measuring and ensuring that repeat incidents are eliminated and that customers are experiencing excellent service. More ❯
oxford district, south east england, united kingdom
LM RECRUITMENT SOLUTIONS LTD
hosting platforms addresses the unique challenges. Their expertise will guide the platform's design, features, and functionalities related to hosting platform management, ensuring it delivers maximum value and meets industry standards. MAIN DUTIES AND RESPONSIBILITIES Work closely with our product and engineering teams to define, design, and … enhance platform features specifically tailored for IT infrastructure solutions. Gather and analyse customer requirements, feedback, and pain points to inform the development of platform capabilities that meet their needs. Attend client meetings alongside Sales and Account Management teams to provide consultative support, technical expertise, and strategic insight. … teams in client project onboarding and infrastructure mobilisation. Participate in strategic planning meetings to propose effective technology roadmaps. Regularly reviewing and updating IT strategies, budgets & roadmaps to ensure they remain aligned with industry best practices and technological advancements. Maintain effective knowledge of vendor solutions to support More ❯
campus will feature advanced labs, an oncology and preventative care clinic, and collaborative spaces to strengthen its partnership with the University of Oxford. It will also host the Ellison Scholars, driving innovation for societal benefit. The Pathogen Mission highlights EIT's transformative approach, using Whole Genome Sequencing … world application, ensuring solutions meet the highest clinical, regulatory, and ethical standards. This pivotal role involves defining the overall product and technologystrategy, overseeing the development of a next-generation standalone platform, and leading a high-performing team of experts across engineering, product, and data. The … for the program's data platform and pathogen detection system, ensuring alignment with stakeholder needs and mission objectives. Develop a robust technologystrategy that balances innovation with scalability, reliability, and compliance. Drive the creation of comprehensive product and market requirement documentation to support the development of More ❯
oxford district, south east england, United Kingdom Hybrid / WFH Options
Digital Waffle
technology function across a diverse portfolio of businesses. This is a senior leadership role, offering the opportunity to shape long-term tech strategy while supporting immediate commercial objectives across multiple digital platforms. This is a newly created position at group level, offering the chance to have … the executive leadership team and will work closely with stakeholders across multiple business units. Key Responsibilities: Develop and lead group-wide technologystrategy aligned with commercial goals and long-term scalability Oversee and support technology delivery across all e-commerce businesses within the group Work … and sustainability Own budgeting, supplier relationships, and team development across the tech function Experience & Skills: Proven experience in a Head of Technology, IT Director, or equivalent leadership role for a minimum of 5 years Background in organisations with revenues of £50m–£200m, and familiarity with the More ❯