The apprentices primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity more »
The apprentices primary role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Required to monitor and maintain systems and/or platforms to maximise productivity … to develop a good working knowledge of technical products and services. Main Role & Responsibilities: You will start off with simpler tasks, such as basic support calls for example troubleshooting issues with laptops, monitors, printers etc. But as time goes by, will undertake more complex tasks and will be set … to complete, which will be checked by senior staff. Answering the telephone, responding to emails and updating requests. Provide first line analysis of all IT issues and ensure that SLAs are met. Keep customers informed of the status and progress of tasks and update tickets. Complete other service-related more »
Oxford, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
Hireful
Are you an ITSupport professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site covering schools in Oxfordshire, ensuring that IT systems and … are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. … your own vehicle. If you are keen to join one of the most successful MSP's in the UK...read on. Role: ICT Technician aka ITSupport Technician, ICT Support Technician, ICT Consultant, Field ITSupport Engineer Location: Field based, looking after schools in Oxfordshire Salary more »