2 of 2 Permanent ITSM Jobs in Oxford

Analyst/Service Desk Analyst need? Some prior commercial experience in a 1st line Service Desk role or similar Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc. Basic Active Directory experience, along with Windows, Microsoft 365, etc. Good troubleshooting skills across hardware, software ...

equivalent Prince II Foundation or equivalent Experience Essential 2 - 5 years' experience in a service analyst or customer facing role Extensive expertise in IT service management and ITIL frameworks, leading teams to apply technology strategically to optimise service delivery, drive continuous improvement, and enhance performance across NHS systems. ...