2 of 2 Permanent Project Delivery Jobs in Oxford

ensure exceptional service standards today and into the future. Key Responsibilities Leadership & Strategy - Own the end-to-end service quality assurance and training functions, setting standards and ensuring effective delivery of services to customers. Lead, manage, and develop a team of Quality Managers and Executives, ensuring clarity of roles and consistently high performance. Define and implement training and development … employees and service partners possess the necessary skills to deliver exceptional service. Establish best practices, reporting frameworks, and service governance models to maintain consistent customer experience. Partner with Sales, Project Delivery, Support Services, and Field Operations to measure service quality and identify opportunities for improvement. Quality Assurance - Develop and implement quality policies, procedures, and objectives to ensure service More ❯

2nd/3rd Line IT Support Engineer, Oxford, COR7382 Are you an experienced IT Support Engineer looking to take ownership of projects and technical delivery within a growing MSP? This could be the perfect next step for you! The Role As a 2nd/3rd Line IT Support Engineer, you’ll play a key role in delivering IT projects … handling escalations, and ensuring smooth service delivery for a range of customers. You’ll manage and deliver Microsoft 365 and Azure environments, perform on-site and remote support, and contribute to improving systems, documentation, and customer experience. This is a varied and hands-on role that combines project delivery with high-level technical support. The Company Our More ❯