5 of 5 Permanent Service Delivery Jobs in Oxford

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

Line Service Desk Engineer Excellent opportunity to join a growing Managed Service Provider delivering tailored IT support, cloud solutions, cyber security, and consultancy services to a broad client base. * Full-time, permanent role focused on 3rd line support, technical escalations, infrastructure maintenance, and project delivery within … role in Botley with regular travel to customer sites. * To apply, please email Who is the client? Our client is an established UK Managed Service Provider delivering high-quality IT support, consultancy, and strategic technology solutions to organisations across a range of sectors. They pride themselves on building long ...

Build and execute strategic account plans for all key customers to ensure long-term partnerships. - Drive sales growth through strong relationship management and consistent service delivery. - Introduce new product developments and expand product ranges within accounts. - Collaborate with internal teams across Sales, Marketing, Commercial, Finance, and Operations for seamless ...

presentations to communicate results to internal and external stakeholders Support the development & testing of other analysis and simulation tools to improve product performance and service delivery. Requirements: 3 years of experience Has developed complex models & simulations in MATLAB/Simulink, ideally using meteorological data, of involving networks/communications ...

successful candidate will lead MDR analysts and day-to-day operations, ensuring operational quality, timely incident handling, effective customer communication, consistent reporting, and continuous service improvement. As part of the Managed Detection and Response team, you will help deliver best-in-class monitoring, detection, and response services that proactively … What you will do Lead day-to-day MDR operations, overseeing case queues, analyst workloads, SLA performance, escalations, and resource allocation to ensure consistent service delivery. Guide and review incident investigations, validating findings, assessing business impact, recommending response actions, and ensuring appropriate escalation management. Serve as a key point ...