IT Service Desk 2nd Line Team Leader
Oxford, United Kingdom
Oxford Health NHS Trust
Job summary We are recruiting for an IT Service Desk 2nd Line Team Leader to join our IM&T Team based at Littlemore Mental Health Centre in Oxford. You'll be leading a team of five technicians providing a high level of 2nd line support to our customer base across the Trust for … for work. Adjustments can be considered in line with the Equality Act 2010 where required. Main duties of the job Lead, organise and motivate the 2nd line technical team, responding to service level agreements and meeting customer needs in a timely and professional manner. Recruit, train and appraise the team along with organising the on-call … improvements. To interface with our third party providers service desks in a professional manner and to escalate and resolve third party issues with the appropriate teams. Ensure all team documentation is developed, maintained and published in accordance with departmental standards. Please refer to the job description attached for a comprehensive list of duties. About us Oxford Health NHS More ❯
Employment Type: Permanent
Salary: £38682.00 - £46580.00 a year
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