7 of 7 Permanent ITIL Jobs in Oxfordshire

high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them in line with ITIL best practice and service management standards. Monitor system alerts, perform routine checks to ensure service stability, and collaborate with technical teams to resolve complex issues. ...

endpoints (laptops, desktops, mobile phones, tablets) * Possess a positive can-do attitude and be able to communicate with users of all different technical levels * ITIL knowledge. Salary up to £37,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays ...

that all incidents are appropriately categorised, prioritised, and tracked through the ticketing system. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Document all support requests and resolutions in the ticketing ...

team that supports critical voice communication systems used by police officers and emergency services. Professional Growth: Engage with emerging technologies and best practises like ITIL, Lean Six Sigma, and Prince 2. Flexibility: While the role is primarily office-based, it includes travel to various sites across the UK. ...

Progress OpenEdge (SQL) databases. You will lead the IT Service Desk function, ensuring effective incident, problem, change and request management in line with ITIL best practices , supported by clearly defined SLAs, KPIs and continual service improvement initiatives. You will manage the delivery of infrastructure projects and technology changes, coordinating internal ...

warranty activities, ensuring alignment with internal support processes. About you Experience in an IT support or desktop engineering role within a corporate environment. ITIL v4 Foundation (minimum). Tertiary qualification in Information Technology or equivalent experience. Microsoft or customer service certifications (highly desirable). Proven experience providing end-user … Asset Management (HAM) processes including stock, asset tracking, and lifecycle management. Experience supporting executives and senior stakeholders, ensuring discretion and service excellence. Familiarity with ITIL-based environments and enterprise collaboration tools. Experience managing meeting room technologies Experience supporting digital signage platforms Exposure to managing Event Audio Visual support Proficiency ...

platforms Track record of resolving complex technical incidents and delivering root-cause fixes. Experience contributing to infrastructure projects, upgrades, and migrations. Solid understanding of ITIL processes, SLAs, KPIs, and service desk operations. Excellent problem-solving, analytical, and decision-making skills under pressure. Strong communication and documentation abilities (technical … technical audiences). Desirable Relevant certifications (e.g., VMware Certified Professional, Kubernetes certifications, ITIL Foundation, Microsoft/Azure, CompTIA Security+, etc.). Experience with monitoring tools, scripting/automation (PowerShell, Bash, Ansible), and disaster recovery planning. Previous mentoring or team leadership exposure. What We Offer Opportunity to work on mission-critical ...