7 of 7 Permanent ITIL Jobs in Oxfordshire

implements preventative measures. Person Specification Qualifications Essential Degree level or equivalent experience in a relevant field. Desirable Relevant IT management and cybersecurity certifications (e.g. ITIL, CompTIA, CISMP, PMP). Evidence of ongoing professional development. Skills and Knowledge Essential People Management: Leading, mentoring, and developing an IT team. Systems Ownership: Asset ...

service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership skills Preferred Certifications ITIL Foundation PRINCE2 or PMP Microsoft, Azure, VMware, Cisco or AWS certifications Cybersecurity certifications such as CISSP, CISM or ISO 27001 Please note: Candidates must have previous ...

that does not accurately reflect their knowledge, skills and values. Person Specification Qualifications Essential Evidence of formal education or experience (A Level equivalent) Desirable ITIL Service Management (Foundation) Experience Essential Previous experience of working within a Service/Help Desk environment. Previous experience of working in a Customer Services environment. ...

investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting ...

Desirable Formal professional certification (CISSP, CISM) and/or formal training in information security standards and best practice (e.g.: ISO 27001/2, Essentials) ITIL Qualification Knowledge Essential Proven and significant security operations leadership experience and/or formal management qualification Demonstrated expertise in an IT Security environment. A significant ...

troubleshooting technique and customer communication. What you need to bring Demonstrable experience in a support, service desk or ITSM role. Strong working knowledge of ITIL practices, particularly Incident and Problem Management. Direct customer-facing experience, comfortable handling difficult conversations with customers and stakeholders. A track record of improving support processes … just working within them. Hands-on experience with an ITSM platform such as Zendesk, Jira Service Management or ServiceNow (desirable: Zendesk administration, ITIL 4 Foundation certification). Why you'll love this job Real influence over how a growing support function is built, with scope to grow into leading it. ...

models is fundamental to the role. Experience configuring or troubleshooting network is desirable Working with MySQL - any exposure to MySQL or equivalent is beneficial ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus Who you are You are detail oriented, quickly identifying issues ...