1 to 25 of 34 Permanent Incident Management Jobs in Oxfordshire

Data Management Specialist (Azure) - Newcastle/Hybrid You will provide expert-level troubleshooting, root cause analysis, and performance optimisation for data platforms,, such as Azure SQL databases, Fabric Warehouse and Onelake, Databricks, and Azure Data Factory. Purview or another MDM tool is highly desirable. Skills/experience Bachelor’s … degree in Information Technology, Computer Science, Data Management, or a related field. 4+ years of experience in data management, data operations, or IT support roles, with at least 2 years in Level 3/4 support or equivalent. Hands-on experience with database technologies ( Azure landscape , Oracle, PostgreSQL … etc.). Desirable: Industry certifications in professional data management, cloud platforms (AWS, Azure, GCP), metadata management, or database administration (e.g., Microsoft Certified: Azure Data Engineer Associate, DAMA CDMP) are desirable. Proven experience with ETL tools, data integration, and API-based data exchange. Strong background in data governance, data More ❯

people love. And we do it all right here at Sky. The Software Engineering Manager (ServiceNow) is responsible for developing and implementing solutions for incident management, problem management, change management, service request management, and other ITSM processes in ServiceNow. The manager will create and maintain More ❯

aligned with global business risk/objectives. This role is focused on technical operations and support of various information security tools including event/incident management (SIEM), cloud security, endpoint detection and response, email security, and vulnerability management. This position will be responsible for supporting the Director IT … security services and deploy new tools in support of the security roadmap. Must be capable of interacting effectively with various internal teams, peers, and management staff. Support the information security manager with creating information security metrics for the respective supported security products. This will be done monthly. Deploy new … processes, and procedures to support the information security roadmap. Support information security services including SIEM, MDR, endpoint technology, secure email gateway, cloud security, certificate management, network security, and vulnerability management. Respond to critical incidents in a timely manner in partnership with security operations, legal, compliance, incident response teams More ❯

services and healthcare industries. The GIDS product suite powers mission-critical investor and distributor services across asset managers, insurance companies, retirement providers, and wealth management platforms. Job Overview As the Head of Production Engineering and Site Reliability Engineering (SRE) for the GIDS organisation, you will lead a team responsible … powering some of the most critical client-facing applications in financial services. You will be the strategic and operational leader for platform reliability, observability, incident response, CI/CD modernisation, and developer productivity. You will drive automation, lead with metrics, and build systems and teams that proactively address issues … development, SRE culture, and operational excellence. Collaborate cross-functionally with Engineering, Product, Compliance, and Infrastructure teams to improve system reliability and efficiency. Production Operations & Incident Management Own reliability, uptime, and performance KPIs for GIDS applications and services. Implement a comprehensive incident management lifecycle (on-call, escalation More ❯

Overview A world-leading biotechnology firm at the forefront of scientific innovation is seeking a dynamic IT Operations Team Lead to oversee the management, stability, and continuous evolution of its critical IT infrastructure. This is a hybrid role combining strategic leadership with hands-on technical expertise, ideal for a … accountability, performance, and continuous improvement Deliver infrastructure enhancements across cloud platforms, virtual environments, and on-premise systems Take ownership of operational processes including Major Incident Management, Change Management, Capacity Planning, and Supplier Management Ensure system performance, availability, and security across the global infrastructure estate Collaborate with … vendors, internal stakeholders, and project management teams to align technical initiatives with business objectives Lead the migration of on-premise workloads to cloud platforms (particularly AWS) Monitor and tune system performance; identify and resolve performance issues proactively Participate in the design and management of data centre environments Maintain More ❯

Overview A world-leading biotechnology firm at the forefront of scientific innovation is seeking a dynamic IT Operations Team Lead to oversee the management, stability, and continuous evolution of its critical IT infrastructure. This is a hybrid role combining strategic leadership with hands-on technical expertise, ideal for a … accountability, performance, and continuous improvement Deliver infrastructure enhancements across cloud platforms, virtual environments, and on-premise systems Take ownership of operational processes including Major Incident Management, Change Management, Capacity Planning, and Supplier Management Ensure system performance, availability, and security across the global infrastructure estate Collaborate with … vendors, internal stakeholders, and project management teams to align technical initiatives with business objectives Lead the migration of on-premise workloads to cloud platforms (particularly AWS) Monitor and tune system performance; identify and resolve performance issues proactively Participate in the design and management of data centre environments Maintain More ❯

In this role, you will be supporting the creation and enforcement of Jefferies’ Business Continuity Program, including policy reviews/updates, business impact analysis, incident monitoring and response and more. This role will also help lead the BC Regulatory program to horizon scan for regulatory updates/changes that … for program updates accordingly. The ideal candidate will have excellent verbal and written communication skills, ability to read and apply Regulatory requirements, strong stakeholder management experience and the ability to manage several projects at one time. Previous experience in the business continuity field is essential. Key Responsibilities: Conduct business … recovery strategies and assist with implementation of recovery solutions. Plan and coordinate regular testing exercises and simulations to test the effectiveness of BC/incident management plans and to fulfill various regulatory requirements. Participate in any internal and industry wide tabletop exercises Support and lead Business Continuity awareness More ❯

between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and change management … OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven experience managing application support teams in a complex, fast-paced environment A strong … background in ITIL frameworks, ideally with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology Apply Now More ❯

issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in the … Ensure the Service Desk Team Lead is made aware of key support issues and trends identified in the ITSM. Active Directory for Users & Computers management in line with defined departmental processes. Assist with the ongoing management of the Hardware Asset Register. Participation in the out of hours support More ❯

restorations based on business requirement. Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. Working with Q Replication. Incident management and change management using HPSM More ❯

application deployment, and system observability. Ensure that automated solutions improve speed, reliability, and operational visibility across the full software delivery lifecycle. Take ownership of incident management, leading the coordination of response activities to restore service quickly. Facilitate post-incident reviews to identify root causes, document learnings, and … service level objectives (SLOs) and ensure that monitoring frameworks provide actionable insights to maintain platform availability and performance. Champion secure and risk-aware change management practices, ensuring that changes are reviewed, tested, and implemented in line with governance requirements. Guide teams in following established change control procedures while enabling … and kept up-to-date to support transparency and knowledge sharing. Establish meaningful operational and delivery metrics such as deployment frequency, system reliability, and incident response times. Provide regular reporting to stakeholders to inform decision-making and continuous improvement priorities. Provide technical mentorship and support to DevOps Engineers, helping More ❯

The Client Relationship Manager will be required to manage workloads and prioritize work across the team as well as develop strategy for improving account management and strategic roadmap for clients. Responsibilities: The Client Relationship Manager is responsible for maintaining clients success and responsible for tasks including: Responsible for problem … and incident management ensuring that SLA’s are achieved and client expectations are met (or exceeded). Ensure service transition for clients as services are added or removed. Build lasting relationships with clients. Attend client service review meetings. Manage departmental budget. Ensure that systems, processes and methodologies are … escalation requests. Qualifications: Experience within a technical account manager position Good understanding of Technology required (cloud, storage, infrastructure, and desktop). Must have project management experience including cost management and basic accounting calculations. Able to review and track new opportunities for the organization. Excellent active listening skills and More ❯

experience with a broad range of cybersecurity tools. Key Responsibilities: Working closely with the SOC to implement SIEM technology Automating security workflows to streamline incident response Utilising cloud environments across both Azure and AWS. Assisting with Incident Management Contributing to platform automation and DevOps practices. Utilising XQL More ❯

in Production/Application Support Full Stack Support experience - C#.net, SQL Development, Angular Proficiency for application troubleshooting and support. Strong SQL skills for database management and query optimization. Experience with AWS services for cloud management and deployment. Daily Responsibilities Morning Check-In: Review system health dashboards and logs … to ensure all services are running smoothly. Address any overnight alerts or incidents reported by monitoring tools. Incident Management: Respond to and troubleshoot issues reported by users or automated monitoring systems. Perform root cause analysis and implement fixes to resolve incidents promptly. Document incidents and resolutions for future … closely with development teams to understand new features and changes. Coordinate with other IT teams to ensure seamless integration and operation of systems. Database Management: Perform regular database maintenance tasks such as backups, indexing, and performance tuning. Write and optimize SQL queries to support application functionality and reporting needs. More ❯

solving and will already be experienced in a similar role. Essential skills: Windows 7/10, MS Office 365/2013 Active Directory administration Incident Management Tools e.g. Cherwell, Remedy, Assyst Desktop/laptop hardware Desirable qualifications: Any of the following: ITIL Foundation, Microsoft certifications, CompTIA A+ What More ❯

displaying information Knowledge and/or experience of working in a clinical environment Can demonstrate self-motivation and an ability to take own initiative Management and organisation of senior team members KNOWLEDGE AND SKILLS Customer service skills with ability to handle difficult conversations with patients Understands what represents quality … in any area Evidence of intermediate/advanced IT skills EXPERIENCE Experience of improving clinical quality Experience of managing clinical complaints Experience of clinical incident management Understanding of any element of clinical governance frameworks KNOWLEDGE AND SKILLS Additional language proficiency Understanding of risks for digital healthcare Understanding of … Be the first point of contact for the Company’s clinical governance activities, supported by your line manager. Support the clinical governance, complaints and incident processes so that they run smoothly, including reviewing and prioritising key activities on a day to day basis. Work to resolve any problems which More ❯

five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update … accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers More ❯

eliminate manual effort using scripting and infrastructure-as-code. Collaborate with development teams to ensure best practices for deployment, monitoring, and performance tuning. Drive incident management processes, root cause analysis, and continuous improvement of system reliability. Maintain and improve observability using monitoring and logging tools. Optimize cloud infrastructure … ECS , Atlas , and internal tooling integrations. Diagramming and documentation skills using Lucidchart and PlantUML . Secondary Skills: Familiarity with ServiceNow (SNOW) and JIRA for incident and task tracking. Competency in Shell scripting , Linux system administration , Bitbucket , and Akamai . Experience working within DevOps pipelines and CI/CD frameworks. More ❯

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. More ❯

role, you will:Be the friendly front-of-house for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle … Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel More ❯

role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle … Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel More ❯

role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle … Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel More ❯

Apply threat modelling principles to complex system and solution designs to identify security risks and appropriate mitigations Support, monitor and recommend improvements to cyber incident management processes Provide input and support to operational projects related to cyber security What to bring Experience of working in an organisation distributed … preferred) Excellent analytical, problem solving and execution skills (essential) Strong cyber security-specific experience, support by relevant industry certifications (e.g. CySA+, Security+) and risk management knowledge (essential) Knowledge and experience working across a diverse range of cyber security tools, including SIEM technologies, EDR, NIDS etc. (essential) Self-motivated with More ❯

on a 24x7x365 rotating shift pattern (4 days on/4 days off, 4 nights on/4 nights off); perform change control and incident management; maintain accurate tracking of all Data Centre assets and inventory; supervise and escort third-party vendors as required; plan and carry out … projects, including power system upgrades and replacements; conduct basic server configuration (IDRAC, iLO); perform hands-on tasks such as racking, stacking, patching, and cable management; identify and troubleshoot faults, escalating when necessary; manage complex inter-rack and inter-room cabling to support reliable IT and end-user connectivity. Skills … desirable); strong attention to detail and a proactive approach; solid understanding of infrastructure technologies and networking concepts; proficiency in Microsoft Office and IT service management tools; a dependable team player with the ability to work independently and under pressure; flexible with regard to shift work; excellent verbal and written More ❯

final point of escalation for the team Work closely with Vendors and ensure the business is getting value and quality Manage and Oversee Inventory Management and assets Ensure relevant documentation is in place Key Skills and Experience: 2+ years’ experience leading Desktop Support teams Proven track record of improving … technologies support capabilities Experience supporting Mac is a bonus to have Experience with Microsoft Azure Experience with Active Directory and Exchange Strong skills with Incident Management In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising More ❯