5 of 5 Permanent Issue Tracking Jobs in Oxfordshire

and workstream allocations. Determine project scope, resource requirements, issues, and risks. Coordinate activities with workstream leads and communicate with stakeholders. Provide status reporting, task tracking, and manage escalations. You will act as a liaison between operations management and IT teams. Manage issue logging, risks, and change control. Support … activities with each workstream lead. Communicate effectively with all major stakeholders involved in the projects. Provide status level reporting for all active projects. Task tracking, issue tracking, risk tracking, and budget tracking. Liaise with internal and external customers to provide project status reporting and visibility. Manage … as the liaison/point of contact between operations management and IT (software development, QA, DBAs, and infrastructure teams). Manage, diagnose, and prioritize issue logging in conjunction with the Business Project Manager. Proactively manage risks and issues in advance of occurrence. Manage change control on all active projects. More ❯

and workstream allocations. Determine project scope, resource requirements, issues, and risks. Coordinate activities with workstream leads and communicate with stakeholders. Provide status reporting, task tracking, and manage escalations. You will act as a liaison between operations management and IT teams. Manage issue logging, risks, and change control. Support … activities with each workstream lead. Communicate effectively with all major stakeholders involved in the projects. Provide status level reporting for all active projects. Task tracking, issue tracking, risk tracking, and budget tracking. Liaise with internal and external customers to provide project status reporting and visibility. Manage … as the liaison/point of contact between operations management and IT (software development, QA, DBAs, and infrastructure teams). Manage, diagnose, and prioritize issue logging in conjunction with the Business Project Manager. Proactively manage risks and issues in advance of occurrence. Manage change control on all active projects. More ❯

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

staff. Manage company resources, tools and equipment Maintain records and information using the company's chosen software, including both employed and freelance labour tracking. Issue tracking on all sites, and resolve problems, including customer communications Manage project programmes to ensure a successful delivery within agreed timelines Close collaboration More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯