16 of 16 Permanent Process Improvement Jobs in Oxfordshire

customer support journey - from Self-Service and AI-Assist through to Human-Assist transitions. Ideal for a hands‐on quality specialist with strong process validation experience, this role bridges customer feedback with technical tuning to continuously improve response accuracy, system compliance, and overall resolution quality. Job Location: Hybrid This … identify recurring knowledge base gaps and out-of-scope customer queries to broaden AI coverage safely. Skills & Experience Core Qualifications & Experience: QA or Process Improvement specialist with 2+ years of experience in customer contact-center operations or tech support environments. Hands‐on experience in testing or auditing ...

Thomas Franks Ltd. in Hook Norton near Banbury is seeking a Business Data Analyst focused on systems and process improvement. The role turns business discussions and system requirements into clear process maps, data standards and practical delivery plans, working with finance, HR, procurement and IT teams. You will ...

user devices and IT assets, from onboarding to decommissioning, while ensuring compliance with security, performance, and lifecycle standards. A champion of Continual Service Improvement, you will refine internal processes and escalation procedures to enhance operational efficiency and service quality. Your leadership will be critical in delivering measurable outcomes, including … both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise Required attributes Leadership and Team Management : Proven ability ...

System Project Lead to join our Clinical Affairs team. This is a highly visible global role that will lead the development, implementation, and continuous improvement of systems that support clinical studies, scientific research, and data management activities across Abbott Diabetes Care. Working closely with Clinical Affairs teams in both … business insights and improve decision‐making. Drive the adoption of new technologies through training, support, and ongoing engagement with stakeholders. Continually assess opportunities for process improvement and innovation, ensuring Clinical Affairs has the systems and capabilities needed to support future business growth. About You We are looking ...

Communicate and document findings to various customer audiences including technical and executive teams Follow up with customers through to issue resolution and drive continuous improvement by providing detailed recommendations to minimize risk in customer environments Acknowledge and satisfy inbound customer requests and interact with customers through various mediums (Email … Indicators of Compromise/Attack, exploits and vulnerabilities Conduct threat hunting to identify potential threats throughout the MDR customer base Participate in Security Operations process improvement and creation Obtain metrics for reporting on threat trends, intelligence analysis and situational awareness What You Will Bring Essential: 2+ years ...

management; Work with teams across the business to ensure documentation is easy to find and visible to the right user roles. Quality, Governance, & Continuous Improvement Documentation quality assurance; Lead peer reviews and audits, utilising our in-house style guide to ensure technical, grammatical, and typographical accuracy of the documentation. … Service Management and Support content derived from Product User Guides. Enablement feedback loops; Use training insights to refine documentation and improve clarity. Process improvement; Enhance documentation workflows, tooling, and content discoverability. Experience Essential Skills & Experience Advanced MadCap Flare capability, including stylesheets, conditions, snippets, variables, and multi-channel publishing. ...

engagements (Cyber Essentials, ISO 27001), assessments and remediation projects. Data & AI – data platform, reporting and analytics, Microsoft Copilot readiness and adoption, and AI-enabled process improvement projects. You will sell both recurring services and one-off projects. Once a new customer is won and delivery is underway … self-generated opportunity creation expected. Represent Xperience at events and briefings, converting activity into qualified new customer opportunities. Own the end-to-end sales process from first contact through to signature, including qualification, discovery, proposal, commercial model and close. Run outcome-led discovery with IT, finance and executive buyers ...

will doHandle escalations from level I Threat Analysts - guide/advise on investigation handlingOn-board and train new Threat AnalystsParticipate in Security Operations process improvement and creationProvide detection and response to security events and cyber-threatsConduct security log management and monitoringMaintain information security metricsProvide assistance to core security … give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details ...

improving system processes and ensuring applications continue to deliver real business value. Combining hands-on technical troubleshooting with application management, integrations, data and continuous improvement, this is a varied role where you'll have the opportunity to make a tangible impact. What you'll be doing Application Ownership & Improvement … users to validate new functionality and ensure changes deliver the intended results. Maintain clear documentation and ensure changes follow established governance processes. Business Systems & Process Improvement Work with teams across the organisation to understand their challenges and requirements. Translate business needs into practical technical specifications and system workflows. ...

image analysts. Documenting code, systems, and processes in line with Caristo quality system, ensuring that knowledge is shared and maintained Actively contribute to process improvement and quality objectives. Skills & Experience Required Essential BSc/BEng degree in a related technical discipline or equivalent practical experience. 1-3 years ...

squads within RM Assessment, guiding backlog and ensuring delivery against business goals. You will work closely with Engineering Managers to provide support, coaching, and process improvements while aligning with strategic objectives. The role requires collaboration with stakeholders and a focus on product quality and security. #J-18808-Ljbffr ...

totally exhaustive. Major Responsibilities Resource management Lead and manage a team of Windows software engineers, fostering a high-performance culture of collaboration, continuous improvement, and engineering excellence. Providing line management, including goal setting, performance reviews, development planning, and ongoing coaching. Mentor and support engineers in low-level design, debugging … complex or critical technical areas when required. Drive design principles that support modularity, testability, maintainability, scalability. Oversee release quality, defect management, and continuous improvement initiatives. Process and tools SOPs (Standard Operating Procedures) and Work Instructions supporting Software Engineering. Selection, development, and qualification of Software Engineering tools and systems. ...

data-driven decision making across the organisation. The role requires someone proactive, organised and collaborative, with strong interpersonal skills, commercial judgement and a continuous improvement mindset. It also requires someone who can see the bigger picture, reduce repeat demand and use our processes, guidance and digital channels to provide … workforce reporting expertise , such as Excel, Data Bricks or Power BI. Strong stakeholder communication and relationship-building skills. Experience of systems transformation or process improvement. Detail orientated and logical in approach. Proactive, organised and resilient, with the drive to deliver excellent service in a changing environment. Clear and confident ...

Manager will be responsible for: Resource management Lead and manage a team of Software Test Engineers, fostering a high-performance culture of collaboration, continuous improvement, and engineering excellence. Provide effective line management, including goal setting, performance reviews, development planning, and ongoing coaching. Mentor and support Engineers in testing activities … Software Bill Of Material (SBOM), Software Of Unknown Provenance (SOUP) validation, tools qualification and maintenance, software releases. Oversee release quality, defect management, and continuous improvement initiatives. Drive the implementation of the Continuous Integration/Continuous Deployment (CI/CD) and its mapping to deliverables required by the Quality Management ...

ensure Jira Service Management is used accurately and consistently as the single system of record. You’ll also define and enforce a change control process that protects scope and flags commercial implications when customer requests exceed what was agreed. Internally, you’ll coordinate across Technical, Pre-Sales, Field Services … produce decision‐ready insight rather than vanity metrics. You’ll identify patterns in service failures or escalations and drive root‐cause resolution through process or system changes, lead post‐delivery reviews for significant projects, and convert lessons learned into concrete improvements. Contributing to service process documentation, runbooks ...

supporting services, in accordance with applicable standards, including vulnerability monitoring, triage and risk management. Maintain up-to-date product security documentation Drive continuous improvement in the secure design and development of our products across different verticals including medical and veterinary imaging, and non-destructive testing Identify and implement process … DevOps team, contribute to the selection and integration of appropriate security tools and workflows to embed security at the heart of the development process Maintain an up-to-date knowledge of relevant cyber threats, trends and publicly disclosed vulnerabilities, acting as a subject matter expert Advise and collaborate with ...