Service Delivery Manager (6 Month Fixed Term Contract)
- Location
- Abingdon, England, United Kingdom
with Integration and Deployment teams to ensure smooth onboarding of new services and controlled service transitions . Produce and present service performance reports and management information to customers. Identify opportunities to improve service performance, productivity and cost efficiency . Act as the escalation point for major service delivery issues … . Ensure accurate and timely billing for services delivered and support effective management of account revenue. Support growth opportunities within existing accounts , working alongside sales teams where appropriate. Maintain awareness of customer priorities, market trends and competitor activity . Provide leadership and guidance to team members supporting the account ...