routers, switches, and firewalls Device setup and deployment including laptops, mobile devices, and VoIP systems Working alongside senior engineers on migrations and technical projects Maintaining service documentation and ensuring SLA adherence What We re Looking For: Some experience in an MSP or B2B IT support role Strong Microsoft 365 support knowledge Solid understanding of networking fundamentals Experience with endpoint protection More ❯
routers, switches, and firewalls Device setup and deployment including laptops, mobile devices, and VoIP systems Working alongside senior engineers on migrations and technical projects Maintaining service documentation and ensuring SLA adherence What We’re Looking For: Some experience in an MSP or B2B IT support role Strong Microsoft 365 support knowledge Solid understanding of networking fundamentals Experience with endpoint protection More ❯
and proactive jobs to update software and firmware. This role will be responsible for owning cases escalated from the Tier 1 team (NOC engineer) and resolving within pre-agreed SLA s, liaising with technicians and customers to ensure speedy resolutions. Note: this is a hybrid role, based in our Head Office in Abingdon, Oxon. Our NOC works on a shift More ❯
and proactive jobs to update software and firmware. This role will be responsible for owning cases escalated from the Tier 1 team (NOC engineer) and resolving within pre-agreed SLA’s, liaising with technicians and customers to ensure speedy resolutions. Note: this is a hybrid role, based in our Head Office in Abingdon, Oxon. Our NOC works on a shift More ❯
meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯
