7 of 7 Permanent SLA Jobs in Oxfordshire

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

delivery across multiple concurrent workstreams. Experience operating with or implementing a PMO or project governance function, even informally, is important, as is familiarity with SLA management and service reporting in a commercial context. Experience in field services, configuration, or network operations is highly desirable. You’re highly organised, capable ...

running EUC services in a professional manner to provide a secure, cost effective service ensuring customer satisfaction.ServiceResponding to incidents and requests against agreed SLA’s on EUC services and all tasks associated with running and maintaining the service.Monitor Service Now Dashboards and maintain call queues at acceptable level adhering ...

Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota ...

delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction.Key Responsibilities• Lead and manage nationwide installation and service operations.• Ensure effective planning ...

first line technical support, troubleshooting, and remote monitoring services to customers and schools. Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance. Act as a key point of contact between customers, internal teams, and third-party suppliers. Monitor support queues, escalate issues where required, and manage ...

Maximo CAFM system via tablet and ensuring timesheets are completed Collaborating with Account Support, Supervisors, Managers, and Sub-Contractors to deliver work within SLA Taking ownership of the site and ensuring exceptional service delivery Participating in the out-of-hours call-out rota (1 Saturday every 3 weeks) What Were ...