6 of 6 Permanent SLA Jobs in Oxfordshire

resolving escalated issues across Windows Server, Active Directory, Microsoft 365, cloud and networking technologies Taking ownership of tickets from start to finish, ensuring SLA adherence and excellent customer outcomes Working closely with 1st line teams and escalating to 3rd line where appropriate Contributing to continuous service improvement, documentation and client ...

teams. Track progress, chase stakeholders and ensure timely closure of tickets. Analysis & Reporting Produce and maintain core Service Management MI, including: Weekly incident summaries SLA/OLA performance data Trend analysis Volumetrics and user behaviour observations Identify patterns or recurring issues and flag them into Problem Management. Support ongoing CMDB ...

configuration, workflows, role-based security, and financial reporting tools (OTBI, Smart View, FRS, BI Publisher). Familiarity with chart of accounts design, subledger accounting (SLA), and intercompany processes. Excellent communication and stakeholder engagement skills. Highly Desirable: Oracle ERP Cloud certifications (e.g., Oracle Financials Cloud Implementation Specialist). Experience with integration ...

manager to support and provide cover during periods of leave Service Performance & Reporting Support production of weekly/monthly service reporting, including incident summaries, SLA/OLA performance, trends and key risks. Monitor and escalate service performance issues, supporting leadership to make informed decisions. Ensure accurate CMDB and service data ...

ensure a smooth transition to your new environment. We can also offer this as a fully remote role. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. ...

Build strong relationships with the customer's IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture. Oversee SLA/OLA performance for infrastructure and Azure managed services, ensuring KPIs and contractual commitments are met. Support and mentor team members, fostering deep Azure capability ...