9 of 9 Permanent Service Delivery Jobs in Oxfordshire

board games, publish books, and through 2000AD, publish comics and graphic novels such as the amazing Judge Dredd. We are looking for a new IT Technician to join our Service Delivery team In this role you will provide first-line support through our service desk, assemble and maintain computers for the business, and engage in exciting project … work focused on service delivery. You will be working in our IT Service Delivery team, a tight-knit group located in five offices, collaborating closely with our broader IT team including Operations, Networking, Security, and Management, as well providing support to the entire Rebellion Group. This role is based at our riverside headquarters in Oxford, offering a … as part of a team. Benefits We offer an extensive benefits package to our team including: 22 days holidays + Christmas closure (typically 4 days) & Bank holidays (increasing with service at 5 years – one day each year until you reach 31 days) Private Medical Insurance, healthcare cash plan, including dental and Vision Life Assurance, Income Protection & Critical Illness Cover More ❯

We are curious and resilient in our efforts to drive long-term, sustainable innovation to meet humanity's most enduring challenges. EIT is seeking an experienced and proactive Technical Delivery Lead who will be responsible for overseeing the successful delivery of complex, enterprise-grade technology solutions across cloud, on-premise, and hybrid environments. This includes delivery leadership … integrations, data platforms, and other business-critical systems. The role ensures that technical solutions are designed, built, tested, and deployed efficiently, meeting performance, security, and compliance requirements. The Technical Delivery Lead acts as the central coordination point across architecture, development, infrastructure, and business teams to ensure seamless delivery across multiple platforms and technologies. Key Responsibilities: Lead the end … to-end delivery of enterprise technology initiatives across Oracle Fusion Cloud, SaaS applications, integrations, and infrastructure. Manage technical planning, execution, and delivery timelines for multiple concurrent projects. Align business requirements with technical architecture and delivery outcomes across ERP, HCM, CRM, and data platforms. Coordinate internal, vendor, and offshore delivery teams to meet project goals. Collaborate with More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese Speaking, Reading: The … and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and complaints professionally Maintain … accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication and interpersonal skills Speak Chinese More ❯

Service Desk Engineer Lead Role Overview: Our client is seeking a proactive, customer-focused and dedicated Shift Leader Service Desk Support Engineer to oversee the daily operations of their Service Desk providing 24/7/365 support for end users. The successful candidate will be responsible for managing a team of service desk technicians, providing … positive attitude are essential for success in this role. This is hybrid based. Key Accountabilities/Responsibilities: Team Leadership & Supervision: Lead and coordinate the activities of a team of service desk technicians, ensuring that all incidents and service requests are logged, prioritised, and resolved in a timely manner. Provide mentorship, guidance, and on-the-job training to junior … technicians. Serve as the point of escalation for more complex or high-priority incidents Ensure team members follow procedures, managing their tickets effectively, and adhering to established service level agreements (SLAs). Service Desk Operations: Serve as the primary point of contact for all IT-related inquiries and incidents from end users via phone, email, or ticketing system. More ❯

need to do to be effective in this role: Lead and manage the IT Infrastructure function, including networks, servers, cloud platforms, storage and security systems Oversee the development and delivery of IT solutions to meet evolving business requirements Manage and provide escalation support for 3rd line incidents, ensuring effective resolution Implement and maintain IT best practices, frameworks and policies … around infrastructure, security and compliance Drive continuous improvement in service delivery, system performance and user experience Manage relationships with external vendors, service providers and technology partners Develop and coach the IT team, fostering technical growth and leadership capability Lead infrastructure related projects, including upgrades, migrations and new implementations Support strategic planning for IT, including budgeting, resource allocation … networking, cloud platforms such as Azure/AWS, storage, backup, security) Background in development practices, systems integration, and automation, with the ability to balance strategic planning & hands on technical delivery Experience delivering 3rd line support, with strong troubleshooting and problem solving skills Leadership ability with a track record of motivating & developing high performing teams Excellent communication, presentation and stakeholder More ❯

managing security policies aligned with industry standards like ISO 27001, NIST, GDPR Exceptional stakeholder management and communication skills Proven ability to manage third-party vendors, define SOWs, and oversee service delivery Ability to analyse access-related risks and respond effectively during security incidents Experience in developing and enforcing governance, risk, and compliance (GRC) frameworks Nice to Have Skills More ❯

lead and strengthen their internal IT capability while overseeing their outsourced IT support partner. Main Duties Manage the relationship with the external IT support provider, ensuring efficient and proactive service delivery. Provide hands-on support for infrastructure, systems, and users across multiple sites. Administer and optimise Microsoft Azure/Entra ID and Microsoft 365 environments. Support onboarding and offboarding More ❯

Helpdesk Support Engineer, you’ll be the first point of contact for customer issues across IT infrastructure and services. You’ll troubleshoot, resolve, and escalate incidents efficiently, ensuring excellent service delivery and client satisfaction. Key Responsibilities: Provide 1st and 2nd line technical support across a range of infrastructure technologies Manage and resolve support tickets in a timely manner … Escalate complex issues to senior engineers when required Maintain accurate documentation of incidents and resolutions Collaborate closely with internal teams to deliver high-quality service to clients About You: Background in IT Infrastructure support within a fast-paced environment (MSP or IT Services experience highly desirable) Strong troubleshooting skills across Windows Server, networking, and desktop environments Excellent communication and … customer service skills Any experience or knowledge of Backup or Storage solutions (Veeam, Commvault, Datto, etc.) would be an advantage What’s on Offer: Salary between £25,000 – £35,000 (depending on experience) Hybrid working model – 3 days onsite in Banbury Excellent training and career progression opportunities Supportive, dynamic team culture If you’re a motivated support professional looking More ❯

Employer of the Year 2022. Reporting directly to the Regional Partner and working closely with the Oxford leadership team, you will prioritise new business generation activities and support the delivery of a robust long-term strategy for the studio that will provide opportunities for growth in Oxford and the region. This will include identifying industry trends and opportunities for … and prospective clients. Our benefits package includes Agile, flexible and hybrid working, (a minimum of 3 days in office, up to 2 days WFH) Annual leave increasing with long service Life assurance Study sponsorship with paid study leave Employee assistance programme Season ticket loans Cycle to work scheme Virtual GP service Company day out Enhanced learning & development opportunities. … understanding of design project lifecycle and construction project procurement Lead and manage the seamless running of all architectural projects to the highest standard Experience in quality assurance, and client service delivery. Stakeholder Management Excellent presentation skills (Visual, written and spoken) Track record of building lasting relationships with clients and consultants with strong client satisfaction Skilled negotiator with ability to More ❯