11 of 11 Permanent Service Delivery Jobs in Oxfordshire

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

Line Service Desk Engineer Excellent opportunity to join a growing Managed Service Provider delivering tailored IT support, cloud solutions, cyber security, and consultancy services to a broad client base. * Full-time, permanent role focused on 3rd line support, technical escalations, infrastructure maintenance, and project delivery within … role in Botley with regular travel to customer sites. * To apply, please email Who is the client? Our client is an established UK Managed Service Provider delivering high-quality IT support, consultancy, and strategic technology solutions to organisations across a range of sectors. They pride themselves on building long ...

best small-to-medium size businesses to work for, join us on our journey! Role Overview As Senior Project Delivery Manager, you will take ownership of leading the successful delivery of customer implementation projects from initiation through to completion, ensuring delivery aligns with the agreed project scope … informed and engaged. As a senior member of our team, you will also play a key role in driving operational excellence across the project delivery function. This includes reviewing project performance data, delivery metrics and internal processes to identify trends, root causes and opportunities for improvement. ...

Customer Service Executive Locating: Reading, Berkshire Hybrid (2 days in the office) up to £27,000 (depending on experience) Our client is a leader in their industry and operate on a global scale; they are looking to recruit a team member to join their Helpdesk team. The main purpose … queries and ensure they are assigned to the relevant teams and departments. This is wonderful opportunity for a career driven individual with customer service experience seeking a role that offers training, development and fantastic company benefits. Key duties include: Responding to customer requests Managing incidents by logging, updating ...

requirements Work with senior management to define Aegis policies and procedures Create network topologies and diagrams Recommend network hardware and software improvements to enhance service delivery and profitability Implement new network technologies and infrastructure upgrades Support, Maintenance & Troubleshooting Monitor network performance and identify potential issues Conduct problem analysis … right candidate Company pension Employee discount Flexible schedule Private Health Care Group Life Eligible for profit-share after 12 months of continuous service What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR ...

improvement approach to maintain, optimize, and enhance the system. Key Responsibilities System Maintenance & Support: Monitor and maintain the SuccessFactors environment to ensure high-level service delivery. Troubleshoot functional/technical issues and collaborate with external support partners on escalated matters. Release Management: Review, recommend, and prepare the system ...

threats and ensuring that policies, configurations and controls remain robust and resilient. Your work will involve collaborating closely with cyber security, infrastructure, networking and service delivery teams, ensuring that new services and configurations are delivered securely and aligned with modern best practice. This role will require clarity ...

Build and execute strategic account plans for all key customers to ensure long-term partnerships. - Drive sales growth through strong relationship management and consistent service delivery. - Introduce new product developments and expand product ranges within accounts. - Collaborate with internal teams across Sales, Marketing, Commercial, Finance, and Operations for seamless ...

presentations to communicate results to internal and external stakeholders Support the development & testing of other analysis and simulation tools to improve product performance and service delivery. Requirements: 3 years of experience Has developed complex models & simulations in MATLAB/Simulink, ideally using meteorological data, of involving networks/communications ...

successful candidate will lead MDR analysts and day-to-day operations, ensuring operational quality, timely incident handling, effective customer communication, consistent reporting, and continuous service improvement. As part of the Managed Detection and Response team, you will help deliver best-in-class monitoring, detection, and response services that proactively … What you will do Lead day-to-day MDR operations, overseeing case queues, analyst workloads, SLA performance, escalations, and resource allocation to ensure consistent service delivery. Guide and review incident investigations, validating findings, assessing business impact, recommending response actions, and ensuring appropriate escalation management. Serve as a key point ...

regulators, customers, industry bodies, and key strategic partners. Operational Oversight Ensure operational excellence across all UK data center facilities, delivering maximum uptime, resilience, and service quality. Define, monitor, and report on KPIs related to availability, efficiency, maintenance performance, and service delivery. Ensure implementation and compliance with global operational … Regulatory Management Own and manage the UK operational budget, including forecasting, cost control, and financial performance. Drive cost optimization initiatives while maintaining performance and service quality. Ensure full compliance with UK legislation, including Health & Safety (HSE), environmental regulations, and energy compliance frameworks. Oversee governance, audit readiness, and regulatory reporting ...