2 of 2 Permanent Software Support Analyst Jobs in Oxfordshire

Software Support Analyst | Oxford | £28,000pa plus benefits: A fantastic opportunity has arisen for a Software Support Analyst to join a leading software development firm who has been designing advanced software solutions for over 20 years. The coming years are going to … be really exciting for the business as they take their CRM platform from a Windows application to a fully web-based platform. The Software Support Analyst will be responsible for providing key software support to their clients, where you will be answering queries, resolving technical … Oxfordshire from locations like Thame, Chinnor, Waltington, Kidlington, Bicester and even Stokenchurch. About you: Strong professional communication skills, with previous customer service and technical support experience. Good timekeeping, and a passion for problem-solving. Ability to work effectively as part of a team and support users in a More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products … day-to-day 1st line application support. Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes … and producing user guides or other artefacts that support the change management function. Maintaining and enhancing practical and operational relationships with third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience More ❯