2 of 2 DemandTrendPermanent Customer Experience Jobs in Paisley

changes, testing, and implementation. Ensure support documentation, procedures, and reporting are maintained and up to date. Champion best practices in application support, identifying opportunities for automation, efficiency, and improved customer experience. Skills & Experience Required: Proven experience in an application support leadership or management role. Strong knowledge of application support methodologies and IT service delivery processes. Hands-on … experience with SQL (Microsoft or Oracle) and supporting enterprise applications. Familiarity with SQL Server tools including Management Studio, SSIS, and SQL Agent. Excellent problem-solving skills and the ability to manage competing priorities effectively. Strong communication and stakeholder management skills, with a focus on service and delivery. Previous experience working with life or pension products is highly desirable. More ❯

We're Hiring: Applications Product Manager 📍 Glasgow/Hybrid | 💰 Salary: £42,800 Are you a data-driven Product Manager with a passion for improving customer journeys and boosting conversion? We’re on the lookout for someone to join our Experience Design team — someone who can help us optimise sales performance across our web, contact centre and funeral director … channels. This is a brilliant opportunity to shape how customers experience our services, from visit to sale. You’ll work closely with our change team , marketing , and other key stakeholders to deliver smarter, more effective sales journeys. What you'll be doing: Owning and evolving the product backlog for our sales applications. Using data and insight to identify opportunities … and drive improvements. Collaborating across teams to deliver seamless, high-converting customer experiences. Ensuring our sales and onboarding journeys are fit for purpose and future-ready. What we're looking for: A strong grasp of customer needs and pain points. Confidence in using data to inform decisions and measure impact. Experience writing clear, actionable user stories and More ❯