3 of 3 Permanent Root Cause Analysis Jobs in Paisley

hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues More ❯

infrastructure and application issues, including security-related incidents. Manage incident and service request queues to meet SLAs and publish regular reports. Leverage AI Ops tools to automate incident detection, root cause analysis, and performance optimisation. Maintain internal documentation, CMDB entries, and knowledgebase articles. Collaborate with cybersecurity teams to enhance cloud security posture. Apply and maintain Azure security More ❯

support desk to the Software support team · Provide regular updates to users and end-to-end ownership of assigned incidents through to closure · Provide support for major incidents providing root cause analysis · Contribute to system improvements by reviewing current practices and helping to suggest modifications · Help with the testing and documentation of new software and processes · Assist More ❯