3 of 3 Permanent Client Onboarding Jobs in Peterborough

Do you have Business Development/Field Sales experience? Our established growing client is seeking a Business Development Manager to join them on a full time, permanent basis working Monday to Friday 8.45am to 5.15pm. This position will offer a mix of being office based along with the opportunity to visit clients across the UK, as required. It offers More ❯

externally, social media and internal change Early adopter and promoter of new technology and ways of working Ensure seamless communication and collaboration across onshore and offshore teams. Support onboarding and transition of new customers into business-as-usual operations. Adhere to the Managed Services blueprint and escalate deviations to the design authority. Skills & experience You will be experienced … services delivered within agreed SLAs. Audit & Control Scores – Results from internal/external audits. Customer Complaint Resolution Time – Average time to resolve escalated issues. Transition Success Rate – Smooth onboarding of new customers. P&L people cost management delivery Leadership & People Management Employee Engagement Score – From surveys or pulse checks. Team Development Metrics – % of team with completed development plans More ❯

About the role We are seeking experienced users of Idox Software to join our team of Onboarding Consultants, supporting Local Authorities across the UK as they implement and adopt Idox Cloud solutions. This is an opportunity to help guide new customers through setup and configuration to best practice, shaping how they use our software to deliver public services … to ensure smooth, successful software implementations. You'll apply your first-hand understanding of how Local Authorities operate alongside product knowledge and consultancy skills to deliver a great onboarding experience for every customer. You'll build strong customer relationships, manage a portfolio of onboarding projects, and coordinate with teams across Idox to achieve outstanding results. We … areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous improvement across onboarding and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council More ❯